Emily Wagner

Service advisor wasn't very friendly or helpful. I asked her to explain in more detail the suggested repairs, and she was curt and just said we've suggested them the last several visits. I also aske I asked her to explain in more detail the suggested repairs, and she was curt and just said we've suggested them the last several visits. I also asked about my cracked windshield, and she didn't engage the question, merely said they didn't repair them and gave me a card of someone who does. Also, I scheduled a pickup online and nobody came to pick my car up. When I called in, I was told I wasn't supposed to be able to book that service online. But obviously I was able to, and got a confirmation email and everything, but there was no effort by the dealership to acknowledge they'd screwed up or to try to make it better. More

by robertmaxhutchings Verified Customer Verified Customer

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I am extremely disappointed in the communication with the service area. My car had a pop-up message saying oil maintenance is due soon. I also had a windshield sticker with the current mileage my next oil ch service area. My car had a pop-up message saying oil maintenance is due soon. I also had a windshield sticker with the current mileage my next oil change was due. My husband drove my car an hour and a half to the dealership only to be told they won't do the oil change. The service tech said the windshield sticker was for when a tire rotation is due. I would not have had my husband drive three hours round trip for a tire rotation. I was worried about going over the mileage on the windshield sticker so my husband took the car in, while I stayed home with a 5-day old baby. More

by MADDYPATTY150 Verified Customer Verified Customer

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no complaints, seems to do good work, fair price, convenient. hopefully will continue to have same experience going forward. convenient. hopefully will continue to have same experience going forward. More

by ROBERTLCLARKJR Verified Customer Verified Customer

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Very minimal wait time, comfortable waiting area and the service staff offered their opinion on things that needed worked on without feeling like they were trying to sell a service like some dealerships wo service staff offered their opinion on things that needed worked on without feeling like they were trying to sell a service like some dealerships would. More

by Coleson.stifel1315 Verified Customer Verified Customer

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Emily has always done an excellent job, fast and efficient. Always is upfront about repair s. efficient. Always is upfront about repair s. More

by Hawkeyes Verified Customer Verified Customer

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Great service. Very prompt service Always fast and professional the cost is very reasonable Always give great advice on the care of my toyota Very prompt service Always fast and professional the cost is very reasonable Always give great advice on the care of my toyota More

by LYON3DSM Verified Customer Verified Customer

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Toyota of Des Moines is a customer oriented dealership. Communication at it’s best. They’re always on time for appointments and provide coffee and cookies while you wait. And they give you a free car wa Communication at it’s best. They’re always on time for appointments and provide coffee and cookies while you wait. And they give you a free car wash! More

by Cmoansfab4 Verified Customer Verified Customer

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Very informative, helpful answered all my questions. informed me when my vehicle was complete and told me where it was located. informed me when my vehicle was complete and told me where it was located. More

by BRENDA.WEETER Verified Customer Verified Customer

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by SHCNDIDERZOO Verified Customer Verified Customer

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As expected All right it was timely and professional and a little pricey but affordable a little pricey but affordable More

by PIDOOLIN Verified Customer Verified Customer

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