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Emily Wagner
Emily Wagner at Toyota of Des Moines

Emily Wagner | Page 96

Express Service Advisor

Toyota of Des Moines

1650 SE 37th St.
Grimes, IA 50111

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4.8
990 Reviews
4.8

990 Reviews

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990 Reviews of Emily Wagner

September 28, 2023

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Great service-friendly staff! Took time to help with my inside lights! Quick service too More

by kimhelen79
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Service Time
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Recommend Dealer
Yes
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Sep 29, 2023

Toyota of Des Moines responded

A sincere thank you for your kind words and for us giving the opportunity to serve you. We are grateful for your loyalty to Toyota of Des Moines. All the staff will continue to work hard to provide great customer service for each visit.

September 28, 2023

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Wonderful customer service, sales teams and all other departments as well! Keep up that great work! More

by PBRILES
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Justin Madison

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Sep 29, 2023

Toyota of Des Moines responded

Thank you for leaving us a glowing review about your car buying experience at Toyota of Des Moines! We pride ourselves on knowledgeable and honest staff members so we can ensure that you get exactly what you want and are comfortable with the entire buying process. Thank you for your business and we hope to take care of any of your future car needs!

September 26, 2023

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The person that helped me was very kind and knowledgeable on the maintenance of my truck. She translated what my next appointment would entail. More

by a.sourjs
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Workmanship
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Service Communication
Recommend Dealer
Yes
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Sep 27, 2023

Toyota of Des Moines responded

A sincere thank you for your kind words and for us giving the opportunity to serve you. We are grateful for your loyalty to Toyota of Des Moines. All the staff will continue to work hard to provide great customer service for each visit.

September 26, 2023

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Employee Rating

Quick and easy service. Emily was very quick to get back with me about any concerns and questions, too. More

by kevinegift
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 27, 2023

Toyota of Des Moines responded

Thank you for the great feedback! We're very proud of our team and we love to hear shout-outs like this! We always aim to provide you with a five-star service experience at Toyota of Des Moines. Thank you for your business and we look forward to seeing you back again next time!

September 26, 2023

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I believe Toyota did not inform us when we purchased our Cammary that the tires were not part of the deal. There has never been a conversation about the the separation of car and tires. More

by DENNISMULLER1948
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Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Sep 27, 2023

Toyota of Des Moines responded

Dennis, thank you for taking the time to provide your feedback. We do our best to give our customers all of the information and we are saddened to hear you feel we did not do that in regards to the tires for your Camry. If you would like to discuss this further, please contact our General Manager, JP Phillips.

September 24, 2023

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Great service. I won't take my vehicle anywhere else. Keep up the good work. More

by MAHANSON01
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ian Davis, Justin Madison , Colton Powers, Robert Schulz

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Sep 25, 2023

Toyota of Des Moines responded

Thank you for the perfect review! We very much appreciate the positive feedback from customers like you. We will continue to serve you with this high standard in the future! Come to see us again at Toyota of Des Moines!

November 14, 2022

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Always feel welcome and very satisfied when getting my vehicle serviced at Toyota of Des Moines. I know I may pay more for dealerships than I would at a local garage, however, having certainty that the wo More

by Vern B.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Not sure of the two individuals who helped.

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Nov 15, 2022

Toyota of Des Moines responded

Vern, thank you so much for taking the time to leave this review of your recent experience at Toyota of Des Moines. We're sincerely thankful for not just your patronage, but also your praise. Without customers like you, we wouldn't be able to do what we love. We look forward to working with you again in the future!

August 28, 2022

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Employee Rating

I have had three service related interactions at the Grimes location. Each interaction has been first rate. I actually referenced on of these experiences in an all-employee training on the topic of fi More

by Papa L
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Print
Aug 29, 2022

Toyota of Des Moines responded

We appreciate the kind words! We’re thrilled to hear that you had such a knock-out experience with our service department. Customer service will always be one of our team's highest priorities and it's great to hear how much you enjoyed working with our staff. They will appreciate the shout out! We’re always happy to know that we’ve achieved our goal of 100% customer satisfaction at Toyota of Des Moines. Feel free to stop back in if there's ever anything else you need from us!

August 20, 2022

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Service is always seamless. I do miss seeing cars in the showroom and checking out with an actual person, however. More

by Golfer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Print
Aug 22, 2022

Toyota of Des Moines responded

Thank you for the 5-star rating! We look forward to working with you in the future.

August 12, 2022

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Employee Rating

Great service, advisors, and technicians that service my vehicle expertly every time I visit this dealership. More

by tadbert666
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Print
Aug 15, 2022

Toyota of Des Moines responded

Thank you for the five-star review! Our expert service team strives to get our customers back out on the road as efficiently and painlessly as possible, and we're glad to hear we succeeded. Thanks for choosing Toyota of Des Moines for your service needs and we hope to see you back again in the future.

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