Emma Allen
Emma Allen at Lombard Ford

Emma Allen

ESP Sales

Lombard Ford

385 New Hartford Rd
Barkhamsted, CT 06063

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5.0
313 Reviews
5.0

313 Reviews

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313 Reviews of Emma Allen

April 02, 2026

Dealership Rating
Employee Rating

Renewed my ESP plan with Emma, again. She is absolutely the best to work with! Knowledgeable, friendly, professional, just the definition of customer service at it's best. I really cannot More

by Matt W
Recommend Dealer
Yes
Apr 02, 2026

Lombard Ford responded

Hi Matt, We appreciate your kind words. Emma knows the Ford ESP’s very well and customers love speaking with her over the years. She has been in this position for us for 15 years and has many loyal customers. Thank you again so much! Have a wonderful Day. Rob Lombard President Lombard Ford Inc. LombardFordProtect.com

March 31, 2026

Dealership Rating
Employee Rating

Once again, Emma has been a great help in extending our vehicle's ESP plan. She is a great asset to your company, and the main reason we have multiple ESP's through Lombard Ford. More

by Ron Westover
Recommend Dealer
Yes
Apr 01, 2026

Lombard Ford responded

Hello Ron, Thank you for your kind words. Emma certainly knows the ESP Plans and is always willing to help explain the best plans for our customers needs. We really appreciate the trust you put in Emma and our Dealership. Have a wonderful day. Rob Lombard President Lombard Ford Inc

January 27, 2026

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Employee Rating

Emma has been the consummate professional. Personable and willing to help guide through the Extended Service Plan purchase process. More

by white.steve
Recommend Dealer
Yes
Jan 28, 2026

Lombard Ford responded

Hi Steve, I appreciate your kind words. Emma is very knowledgeable about the Ford Protect Service Programs. She is always willing to assist our customers on their questions and able to direct them to the best program that will fit their needs. Thank you so much for business! Have a Great Day! Rob Lombard President Lombard Ford

January 06, 2026

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Employee Rating

Purchased an extended Warranty. Very happy with the way Emma handled the transaction. Highly recommend. More

by gregdunn1958
Service Price Transparency
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Emma Allen

Jan 07, 2026

Lombard Ford responded

Emma is a true professional. She knows the Ford Service Plan products very well and is always willing to answer all your questions. Lombard Ford has been selling the Ford Extended Service Products since 2002. We were one of the first in the nation to offer Ford Service Plans at discounted pricing. Our biggest attribute is that we will spend all the time needed to answer questions before and after the sale. We have helped thousands of customers over the years. We really appreciate putting your trust in us. Thank you so much for the recommendation! Rob Lombard President Lombard Ford Inc since 1982

January 03, 2026

Dealership Rating
Employee Rating

Emma is very responsive and a pleasure to work with. purchased my extended warrantee from her. More

by oneilcon
Purchase Time
Recommend Dealer
Yes
Jan 03, 2026

Lombard Ford responded

Emma has a wealth of knowledge of the Ford Protect, Extended Service Coverage. She enjoys helping people make an educated decision when purchasing a Ford Extended Service Plan coverage. Emma and I enjoying hearing from our customers. Thank you for putting your trust in Emma and Lombard Ford. I wish you a Happy and a Healthy New Year. Rob Lombard President Lombard Ford Inc

December 31, 2025

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Employee Rating

Emma was great to work with, responsive, answered all questions and went the extra mile. I had a quote for slightly less from an online competitor for Ford Premium Care Warranty, however, went with Lomba More

by edwardpeppers
Purchase Time
Recommend Dealer
Yes
Jan 02, 2026

Lombard Ford responded

Edward, Emma understands our customers needs and always strives to make their experience with us a good one. We have prided ourselves for giving great customer service before the sale, at the time of the sale as well as after the sales to help our customers with any questions that may arise over the several years their product is in effect. Thank you so much for putting your trust in Emma and Lombard Ford Protect! Rob Lombard

December 27, 2025

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Employee Rating

We have had the privelage to work with Emma. We have bought many Lincoln vehicles and always buy ESP warranty. Emma is so kind in working up the best quotes for us. I know Granger, Flood, and ot More

by paramedic0504
Recommend Dealer
Yes
Dec 29, 2025

Lombard Ford responded

Good morning, Thank you so much . We all do our best to help our valued customers. We are not a discounter but we offer full service before, during and after selling customers an ESP plan to fit your needs. We all pride ourselves in our continued service in the sale of the Ford ESP product since 2002. We appreciate your continued trust in us. Emma is very knowlegable and is alls there is assist you. Thank you once again!

December 11, 2025

Dealership Rating
Employee Rating

I’ve been buying ESP warranties from Lombard Ford for about 10 years now, and have always dealt with Emma Allen. She is very professional and always returns phone calls. Can’t say enough good things abou More

by gd
Recommend Dealer
Yes
Jan 06, 2026

Lombard Ford responded

Thank you so much! Emma is a true professional and loves helping our customers make the right choice on which Extended Service Plan is best for your needs. We appreciate that you chose Lombard Ford to purchase your service contract! Have a great year! Rob Lombard President Lombard Ford Inc.

December 11, 2025

Dealership Rating
Employee Rating

Have bought two extended warranties from Lombard ford online for other cars. The salesmen at local dealers do not know the details about the extended warranties my salesmen said I recommend what I call More

by denken14
Recommend Dealer
Yes
Jan 06, 2026

Lombard Ford responded

We really appreciate making Lombard Ford your choice to buy your Ford Extended Service Contracts. I am proud to say we were one of the first Ford Dealers in the Nation back in 2002 when we started offering discounted prices on Ford Service Contracts. Emma has been with us for a long time and she is a true professional. Thank you so much! Rob Lombard President Lombard Ford Inc

November 18, 2025

Dealership Rating
Employee Rating

Emma was EXCELLENT! !! Emma was very responsive in returning phone calls and answering my questions. She gave me options to choose from for a warranty. Everything she pr More

by Randy C
Recommend Dealer
Yes
Nov 18, 2025

Lombard Ford responded

Good morning Randy, IThank you for your reveiw. Your review was for Emma and was excellednt and you showed you gave Emma a Five Star reveiw but the overall reveiw was a "1 Star" I couldn't see that there was an issue. If this was done in error, can you please edit your review to reflect your overall reveiw as 5 Star for Emma? I appreciate you review of the reveiw you posted. Thank you. Rob Lombard

Nov 18, 2025

Lombard Ford responded

Hi Randy, thank you for your kind words about me! However the review came through as negative, is it possible for you just to click the 5-stars? We thank you profusely!!! ~Emma Allen

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