Emma Allen
Emma Allen at Lombard Ford
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Emma Allen | Page 19

ESP Sales

Lombard Ford

385 New Hartford Rd
Barkhamsted, CT 06063

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5.0
277 Reviews
5.0

277 Reviews

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277 Reviews of Emma Allen

November 20, 2019

Dealership Rating
Employee Rating

Excellent Service Emma did a great job helping me with my Ford Protect purchase. I you need a extended protection service plan Lombard Ford and ask for Emma. More

by mightyherd
Customer Service
Recommend Dealer
Yes
Nov 21, 2019

Lombard Ford responded

Thank you for your kind words, we are always here for our customers!

November 13, 2019

Dealership Rating
Employee Rating

Great Experience It was a pleasure working with Emma. Very courteous and professional. Very thorough and detailed. She did not try to sell me the warranty, wanted me t More

by Himat
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 13, 2019

Lombard Ford responded

Himat, thank you, this is exactly how we want our customers to feel! We truly appreciate your words and your business.

November 12, 2019

Dealership Rating
Employee Rating

Thanks to Emma’s professionalism all my questions were answered and I’ve been dealing with her for couple of years because of her assistance. More

by RMeade0
Recommend Dealer
Yes
Nov 12, 2019

Lombard Ford responded

Thank you for taking the time to say this, we appreciate you!

November 09, 2019

Dealership Rating
Employee Rating

GOOD SERVICE EMMA , WAS VERY EFFICIENT.WILL BE USING HER AGAIN. HER FOR ESP PLAN, SHE SATIFIED EVERY QUESTION I HAD.. I HAVE BEEN USINF THIS DEALER SHIP SINCE 20 More

by RICK PLATO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 12, 2019

Lombard Ford responded

Thank you for your kind words, and your many years of continued business!

October 16, 2019

Dealership Rating
Employee Rating

Purchased Extended Warranty and a maintenance plan Emma answered all of my questions about the extended warranty and the extended maintenance and helped me with my purchase a day before the expiration More

by Joe From Arlington VA
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Oct 17, 2019

Lombard Ford responded

Thank you for this, we try to make this easy on our customers!

October 16, 2019

Dealership Rating
Employee Rating

Purchased Extended Warranty Emma Helped us get a renewal for our Lincoln MKX. She kept checking in for our mileage. She made it so easy to do. Thanks More

by upsmike76
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 17, 2019

Lombard Ford responded

Anything for our customers! We are glad you found the value in our check-ins, we try to make this as easy on our customers as possible. Thank you for your kind words and for your business!

October 10, 2019

Dealership Rating
Employee Rating

Emma was friendly, professional and helpful. She worked with me to find a plan that fit my needs and cost almost half of what was quoted elsewhere! More

by Ford Driver
Recommend Dealer
Yes
Oct 17, 2019

Lombard Ford responded

Thank you so much, we always try and tailor plans to our customers' needs, in hopes they do not overspend for "more" than they will ever need. We appreciate you!

October 08, 2019

Dealership Rating
Employee Rating

Talked to "Emma" (Internet Support) in regards to purchasing an ESP on my vehicle. I was very pleased with the professional response to my questions and explanations along with welcoming any followup More

by Bob
Recommend Dealer
Yes
Oct 17, 2019

Lombard Ford responded

Thank you so much for your kind words! We try to treat our customers the way we would like to be treated, and thank you for acknowledging our knowledge, we certainly pride ourselves on that and our customer service :-)

September 19, 2019

Dealership Rating
Employee Rating

Great service and pricing Emma was wonderful to work with and was super knowledgeable about the options and plans. This is my second vehicle to purchase a plan from them and f More

by Te
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 25, 2019

Lombard Ford responded

Thank you for your continued business, and your kind words, this is exactly how we want our customers to feel after a purchase from us.

September 09, 2019

Dealership Rating
Employee Rating

Lincoln Warranty Renewal We did not purchase any of our cars from this dealership only Extended warranties for our Lincoln and Ford 500. Emma provided us with excellent advic More

by Ron
Customer Service
Friendliness
Recommend Dealer
Yes
Sep 25, 2019

Lombard Ford responded

Ron, thank you, we strive to be the best in customer service, so thank you for pointing it out!

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