Emma Allen | Page 18

Very professional while being friendly and knowledgeable. We had been looking at a CSP mailing looking very Ford like though not sure it really was, I thought it was a replacement for ESP so we called the co We had been looking at a CSP mailing looking very Ford like though not sure it really was, I thought it was a replacement for ESP so we called the company selling the policy. The cost was way out of line and it did not cover what the old ESP covered. The agent was not as knowledgeable as one would like and he did tell us some things we later proved to be wrong. One thing the CSP literature had said was don't contact a dealer. But when I surfed I found your Ford dealership selling the ESP so we called. Thank goodness we did. Emma answered all of our questions and gave us more information too. She also understood what we wanted and did not try to over or undersell us but she did show us what was available. Great customer service with efficiency, kindness, and humor. If Emma is a sample of the overall culture at your dealership it must be a good dealership. More

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Emma was great. In all aspects of buying our Ford Extended Warranty Emma was very professional. This is our second warranty I have purchased from Lombard Ford. Extended Warranty Emma was very professional. This is our second warranty I have purchased from Lombard Ford. More

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Ford Protect - Extended Service Plan Spoke with Emma regarding an ESP for my 2017 Mustang. She patiently explained the plans, reviewed options as well as answered all my questions. Polite Spoke with Emma regarding an ESP for my 2017 Mustang. She patiently explained the plans, reviewed options as well as answered all my questions. Polite, professional and knowledgeable. Emma made my purchase a smooth transaction........Thank you Emma More

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Premium extended warranty I called and spoke with Emma about an extended warranty on my Explorer XLT. She answered all my questions and explained the process to me. She was v I called and spoke with Emma about an extended warranty on my Explorer XLT. She answered all my questions and explained the process to me. She was very responsive, patient, and totally helpful. I did buy the extended warranty and the entire process was handled in two phone calls. She made it easy. More

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ESP for my out of state 2011 Ford SHO I love my 2011 SHO, it only has 71,000 miles on it but I am scared to drive it without warranty coverage. I actually work for a Ford dealer in anothe I love my 2011 SHO, it only has 71,000 miles on it but I am scared to drive it without warranty coverage. I actually work for a Ford dealer in another state and as the ESP on my SHO was running out I asked if I could extend it, and they said that Ford wouldn't cover a car 10 years after it was delivered and they couldn't sell me one. I heard about Lombard Ford on a SHO group on the internet. I sent an Email and within minutes I heard back from Emma. A quick exchange of information about my car found that my warranty expired in 3 days. Emma got to work assuring me I could get a real Ford ESP and sent me a quote in the mail. The next day I had coverage. extending my current warranty for another 5 years. Thank you Emma. More

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Genuine Ford ESP Look No Further...Lombard Rocks Once I completed my exhaustive look for a used 2016 Ford F150 which fit all of my criteria, I felt very confident in my decision to buy it given I'd d Once I completed my exhaustive look for a used 2016 Ford F150 which fit all of my criteria, I felt very confident in my decision to buy it given I'd done my homework for over 6 months. Part of that research was knowing what options I would have in front of me for an extended warranty and not being pressured to buy the in-house, non-Ford warranty from my local used auto dealership. Having spoken to a variety of dealers and other companies offering genuine Ford extended warranties, I continued to compare them to Lombard in terms of competitiveness and especially customer service. Lombard continue to win out - even over my own dealership. Emma was exceptionally informative - helping me understand the contract, helping know what thresholds to strive for in terms of mileage on the used vehicle and its effect on pricing, and so much more. I"m sure others who had Emma as their Lombard representative will agree with me, she's first-rate and made my purchase a pleasant and enjoyable event. (Thanks to Jack, too, whom Emma worked with behind the scenes. My interaction Jack was a seamless experience as well.) For those wondering about the independent inspection requirement, it was easy and helped me feel all-the-better about my purchase given yet another set of eyes validated my purchase and provided some good tips on care and maintenance. It has been 6 months since I purchased my truck and my extended warranty immediately thereafter. My personal schedule has been consuming - thus the delay in providing this review; however, the experience was so positive, I am compelled to write and not the year end without a shout out to Emma and Lombard for helping me acquire my long-awaiting F150. Here comes the snow. I can't wait to take advantage of 4WD. Go Emma! Go Lombard. Go Ford. Rick ("6") More

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Emma was great to work with. Very professional and thorough. I renewed an ESP plan and Emma made the process very easy. Thanks again Emma! thorough. I renewed an ESP plan and Emma made the process very easy. Thanks again Emma! More

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Excellent Service from Emma Allen I purchased an extended warranty for my Explorer for the 2nd time. Emma was very courteous, helpful and knowledgeable on the service plans. When I n I purchased an extended warranty for my Explorer for the 2nd time. Emma was very courteous, helpful and knowledgeable on the service plans. When I needed the plans to review I received them immediately by email. I plan to use Emma and Lombard Ford for my Escape when it comes due. More

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Emma was very helpful and very knowledgeable in helping me with my extended service plan. She explained in detail the options and what was included in my purchase. me with my extended service plan. She explained in detail the options and what was included in my purchase. More

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Excellent Service Emma did a great job helping me with my Ford Protect purchase. I you need a extended protection service plan Lombard Ford and ask for Emma. Emma did a great job helping me with my Ford Protect purchase. I you need a extended protection service plan Lombard Ford and ask for Emma. More

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