Emma Tompkins | Page 8

I was not going to write a review. I had a bad experience and I told those at the dealership that I dealt with that I would not write a review. But they did not do what they committed I had a bad experience and I told those at the dealership that I dealt with that I would not write a review. But they did not do what they committed to doing. I requested to not receive emails or texts. I continue to get emails or texts despite them saying I would not receive these. Communication during the buying process could have greatly improved. I live far away from Lansing and I needed better communication to plan the travel to there. One associate smelled like alcohol. They kept me waiting when I arrived. They told me that my registration would be mailed to me. Why would this be policy? Why would any dealer let someone not have a registration? They later printed it. The extended warranty process was not explained at all. The biggest issue is that they failed to transfer my plate to my new vehicle. This resulted in me driving over an hour without it. Fortunately I realized it and turned around and went back. I met with a manager that originally seemed to be helpful. I asked the manager to follow up with me in 2 weeks to let me know how he addressed the forgotten plate transfer to ensure that no other customer ever had to go through this. The manager said he would follow up. But he did not do so. There are also several credit inquiries that remain on my credit report. I am not sure why this had to happen. But thank you. There is more, but these are the highlights. I realize that no one will address these concerns. Really I am writing this so someone else can read it and hopefully avoid what I went through. More

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Liam was absolutely incredible! Very knowledgeable and helpful. His communication was timely and his follow up was great. Very knowledgeable and helpful. His communication was timely and his follow up was great. More

by AAPRIDGEON Verified Customer Verified Customer

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Xavier did a great job of scheduling my service and getting it completed in a timely fashion. getting it completed in a timely fashion. More

by Charger Owner Verified Customer Verified Customer

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Great selection, great staff, great service. Long term customer and very satisfied with the team. Long term customer and very satisfied with the team. More

by john.fiero Verified Customer Verified Customer

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Everything was handled in a timely manner and over the phone or online. The process was easy and convenient for me. phone or online. The process was easy and convenient for me. More

by Charger Owner Verified Customer Verified Customer

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I had a special situation that took quite a bit more time than usual acquiring all the required documents necessary to purchase a vehicle. Liam Donahue went far above and beyond to make sure everything went than usual acquiring all the required documents necessary to purchase a vehicle. Liam Donahue went far above and beyond to make sure everything went smoothly, and it did! I’m so happy with Liam and LaFontaine, and will support anyone’s decision to make this their go-to dealership. More

by CASPENCE Verified Customer Verified Customer

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Tarah was amazing. He answered all of our questions. I was there with us through the whole process.. He answered all of our questions. I was there with us through the whole process.. More

by vhale1906 Verified Customer Verified Customer

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Liam was great to work with. Worked out my trade and answered all of my questions. When we sat down with Emma, she was fantastic as well. Thanks for a great experience all around Worked out my trade and answered all of my questions. When we sat down with Emma, she was fantastic as well. Thanks for a great experience all around! More

by dmgilbert73 Verified Customer Verified Customer

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Excellent service. Very professional and all were friendly. The store was exceptionally clean. It was great to work with them. Very professional and all were friendly. The store was exceptionally clean. It was great to work with them. More

by nocolorlines Verified Customer Verified Customer

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Thomas knight was so helpful, kind and caring. So thankful for all his help!He always makes me feel care about. So thankful for all his help!He always makes me feel care about. More

by dbostic79 Verified Customer Verified Customer

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