Jacob Dylla
Jacob Dylla at City Limits Nissan

Jacob Dylla

Service Advisor

City Limits Nissan

4914 S I-35 Frontage Rd
Austin, TX 78745

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4.8
35 Reviews

Born and raised in Austin, TX. I'm a die-hard UT fan and love this city. I enjoy playing golf, cooking, and exercising in my free time, or spending time with my family in South Texas. I've been in the customer service industry since I was 14, and appreciate the service process.

Dealership Experience

1 yr, 5 mos

Industry Experience

5 yrs, 7 mos

Languages Spoken

English English

4.8

35 Reviews

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35 Reviews of Jacob Dylla

May 30, 2026

Dealership Rating
Employee Rating

Jacob, was the best he was very attentive, very friendly professional, courteous. YES he is great More

by fernsylann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 02, 2026

City Limits Nissan responded

Hello, thank you; we appreciate your feedback. Please don't hesitate to reach out if there's anything additional we can do for you.

May 27, 2026

Dealership Rating
Employee Rating

Jacob is amazing. You have a top notch employee! He was patient and helped me reach a decision on services needed for my car. More

by akerscl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 30, 2026

City Limits Nissan responded

Akerscl, we really appreciate your feedback! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! Thank you, and have a fantastic day! Chenin Buck Owner Loyalty Manager

May 23, 2026

Dealership Rating
Employee Rating

I got windshield fluid top off but no air for tires. I don’t know just a suggestion. More

by Blanquito
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 25, 2026

City Limits Nissan responded

Hello, we really appreciate your feedback! If you have any further questions, please don't hesitate to reach out!

May 13, 2026

Dealership Rating
Employee Rating

Jacob was so understanding and went above and beyond to help me He deserves a raise or bonus More

by jaqueline.amador58
Recommend Dealer
Yes

Other Employees Tagged: Jacob Dylla

May 12, 2026

Dealership Rating
Employee Rating

Had to have my 2026 kick towed. Jacob advised it sounded like an auxiliary problem and could be the battery. It was 5:15 and tow guy advised the shop closed at 6pm and we wouldn’t b More

by Pamela Weaver
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jay Carlos

May 21, 2026

City Limits Nissan responded

Pamela Weaver, we're happy to hear you had such a positive experience with our team! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day! Chenin Buck Owner Loyalty Manager

May 08, 2026

Dealership Rating
Employee Rating

Grea customer service and the representative provided me with every option and even a payment plan More

by Jerrellburkett26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 25, 2026

City Limits Nissan responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 15, 2026

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Employee Rating

Jacob was the best sales person I have ever had! Great at communication and keeping me updated throughout the entire process. Excellent overall in every possible way. Very impressed. Awesome!! I w More

by jillmoeder
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Mar 19, 2026

City Limits Nissan responded

Jillmoeder, we're so glad that we were able to go above and beyond your expectations! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Welcome to the City Limits Nissan family and have a fantastic week! Thank you, Chenin Buck Owner Loyalty Manager

March 07, 2026

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Employee Rating

I had an amazing experience. Jacob Dylla was the best!! I wasn’t expecting to even leave with a vehicle & he worked really hard to make sure it worked out for me. I absolutely lo More

by Olympia Littles
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mario Palomo

Mar 10, 2026

City Limits Nissan responded

Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

February 26, 2026

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Employee Rating

Amazing service and departments! Jacob fit all my needs into one car and made my experience 10/10! More

by bherrera0910
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ruben Cortez, Mario Palomo

Mar 02, 2026

City Limits Nissan responded

Hi, we're happy you found our staff to be so supportive during your experience here at City Limits Nissan. Feel free to reach out to us if you need anything. Have a wonderful day.

February 25, 2026

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Employee Rating

Jacob handled both mine and my daughter’s needs with amazing service and attentiveness! Wonderful service! More

by HJHinton
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Chenin Buck, Mario Palomo

Mar 02, 2026

City Limits Nissan responded

Hi, we're happy you found our staff to be so supportive during your experience here at City Limits Nissan. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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