Emmanuel Umo

After a long day of car shopping, Criswell was my final stop. Damir, Emmanuel, and Moses were a breath of fresh air after a long, stressful day, and made the process of selecting a car, valuing my trade in stop. Damir, Emmanuel, and Moses were a breath of fresh air after a long, stressful day, and made the process of selecting a car, valuing my trade in, and organizing the financing painless and easy to understand. I felt comfortable and at ease working with each of them and would highly recommend them to anyone who’s looking for an honest person to help them transition to a new set of wheels. Thank you so much for helping me find the right car and feel comfortable about the decisions I was making. More

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Emmanuel did an amazing job with my new Accord 2021 purchase! I needed something something bigger for my family and I. Everything was easy, and not a hassle! Emmanuel made the process 10x easier with d purchase! I needed something something bigger for my family and I. Everything was easy, and not a hassle! Emmanuel made the process 10x easier with doing a trade in for a new car purchase. He was very kind, patient and genuine ! I 100% recommend doing business with this kinda gentleman ! Thank you again Emmanuel !! More

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Emmanuel, the car salesman, was great! Very friendly, personable, helpful, took his time to invest in me as a customer. It was when the sales manager, Kevin Ferguson, came out is when my experience went personable, helpful, took his time to invest in me as a customer. It was when the sales manager, Kevin Ferguson, came out is when my experience went south. I felt as though as soon as he realized I was not going to purchase on the spot, his considerations for me as a customer fell off. He first gave me the incorrect quote on an EX-L model, in which is gave me a quote for the higher touring model. Then at the end when I asked for a final quote for the EX-L, he gave me almost the exact same quote. When I asked for the quote in writing, he dismissively stated he would email it to me and walked away without giving any directions or exchanging any contact information. I understand that dealerships dislike when customers shop around for prices, but I also feel as though the customer has every right to shop around for the best price and service. It was as almost as if I insulted him by asking for a print out of the quote he gave me. I get it: the current market for cars gives the shopper much less leverage and there are tactics dealerships use to entice sales, but at the very least I felt like he could have shown some common courtesy and basic customer service. I left feeling like I bothered him and it's been awhile since I've been car shopping so I was already a little anxious going in. Guess that's why a lot of people are opting for the online experience of car buying and with people like Kevin, I don't blame them. Thankfully, Emmanuel reconnected with me at the end and tried his best to help me out sensing I was a little perturbed, which I completely respect. I guess as a buyer it's hard to shop around nowadays. Apologies for the inconvenience Mr. Ferguson, but I was simply looking for a quote in writing to search for the best deal and if it was your dealership that gave it, I would have happily purchased. More

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Dominique was awesome! He was so kind and personable and made me feel comfortable. He was very knowledgeable and made the process so easy. Emmanuel in the finance office was great too! Very knowledgeable an made me feel comfortable. He was very knowledgeable and made the process so easy. Emmanuel in the finance office was great too! Very knowledgeable and friendly as well! Definitely recommend this dealership! Thank you!! More

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Emmanuel and I texted a few times. He gave me a great price. Made the 159 mile drive, signed papers.Drove home a happy customer. price. Made the 159 mile drive, signed papers.Drove home a happy customer. More

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