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Emmanuell Luna
Emmanuell Luna at Baker Nissan

Emmanuell Luna

Service Advisor

Baker Nissan

19630 Northwest Freeway
Houston, TX 77065

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5.0
13 Reviews
5.0

13 Reviews

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13 Reviews of Emmanuell Luna

July 01, 2026

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Employee Rating

I've purchased at 5 vehicles from Baker Nissan for the past 20 years and have always received the best customer service from the sales and service teams. More

by MA_MORALES
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Diane Ellis, Charles Igiebor, Cesar Vivas, Luis Estrada, Gus Avalos, Edgar "Tony" Gutierrez

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June 29, 2026

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Employee Rating

Emmanuel performed very well. I felt very well taken care of. Hope I get him next time. More

by ERIC.STANDLEE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 01, 2026

Baker Nissan responded

Thank you for your review! We're glad you had a great experience with Emmanuel. We'll make sure to pass along your kind words and request for him next time. See you soon!

June 27, 2026

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Employee Rating

Dealership is not like it used to be. I do not think I would buy from them again More

by disappointed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Luis Estrada

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Jun 30, 2026

Baker Nissan responded

We apologize for any disappointment you may have experienced. Our goal has always been to provide excellent customer service. We'd love the opportunity to address your concerns and regain your trust in our dealership.

June 27, 2026

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I needed to get my drivers side window fixed. I knew taking it to a Nissan dealer would get it fixed right. Great job! More

by TME77065
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 30, 2026

Baker Nissan responded

Thank you so much for choosing our Nissan dealership for your vehicle's window repair. We are thrilled to hear that you were satisfied with our services. It was a pleasure to assist you and we hope to see you again in the future!

June 27, 2026

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Nissan was there for mw twice as I desperately needed the service . They were ready to step up and take care of the repairing did needed , with very friendly and professional staff , thank you More

by GRANDMA_ALMA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 30, 2026

Baker Nissan responded

Thank you for choosing Nissan for your service needs, we are grateful for the opportunity to help twice in your time of need. Our team strives to provide top-notch service with a friendly and professional approach. We appreciate your business and hope to see you again!

June 25, 2026

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Employee Rating

Baker Nissan is a super Dealership with great service from beginning to end. Keep up the great job. More

by GUSANO1966
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 27, 2026

Baker Nissan responded

Thank you for your kind words and support! We are thrilled to hear that you had a positive experience at Baker Nissan. Our team strives to provide exceptional service from start to finish and we are happy to hear that we exceeded your expectations. We will continue to work hard and give our best to our customers. Thank you for choosing Baker Nissan!

June 23, 2026

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Employee Rating

great customer service, it's convenient, clean and I appreciate the snacks and coffee and water. More

by marybasaldua
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 24, 2026

Baker Nissan responded

Thank you for your kind words! We strive to provide top-notch customer service and a clean, convenient environment for our customers. We're glad to hear that you enjoy our complimentary snacks and beverages. Your satisfaction is our top priority. See you soon!

June 12, 2026

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Customer service is always great and the professionalism, speed of service and keeping me abreast on what i need to have done is awesome More

by SIMMIECOLSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rogelio Martinez, Amiee Govea, Tyler Phan, Luis Estrada, Marco Pena, Edgar "Tony" Gutierrez, Rolando Murillo, Najee Rashad

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Jun 16, 2026

Baker Nissan responded

Thank you for your kind words! Our team takes pride in providing excellent customer service and keeping our clients informed every step of the way. We appreciate your support and look forward to continuing to serve you in the future. #customersatisfaction #greatservice

June 01, 2026

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Employee Rating

Emmanuell is the very best service advisor I have ever had. Love to work with this dealership and will come back again More

by JASMINKOPLJE
Recommend Dealer
Yes
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Jun 02, 2026

Baker Nissan responded

We are thrilled to hear that you had a fantastic experience with Emmanuell as your service advisor! Our team prides itself on providing excellent service and we look forward to welcoming you back to our dealership in the future. Thank you for choosing us! #CustomerSatisfaction #TopService #WeLoveOurCustomers

May 31, 2026

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Employee Rating

exelente servicio y cordial atencion Rolando es paciente y de agradable trato muy conforme por su tiempo. More

by MARIOCUBELLIBILLS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Amiee Govea, Yamet "Jim" Medina, Rolando Murillo

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Jun 02, 2026

Baker Nissan responded

Thank you for your positive review! It was a pleasure serving you with excellent customer service and providing a pleasant experience. We will be sure to pass along your kind words to Rolando for his patient and friendly attitude. Thank you for choosing us and we look forward to your next visit.

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