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Eric Bates
Eric Bates | Page 3
Service Advisor
Alpine Buick GMC South
1313 Motor City Drive
Colorado Springs, CO 80905
319 Reviews
319 Reviews
Write a Review319 Reviews of Eric Bates
June 30, 2026
You know, nothing in particular was "wrong" but when I walk up to a desk to get service, it's polite if the customer service reps actually greet you instead of just staring at you waiting for you to talk. walk up to a desk to get service, it's polite if the customer service reps actually greet you instead of just staring at you waiting for you to talk. This happens all the time, all over different industries nowadays and it just rubs me the wrong way. Other than that, the service was completed quickly and efficiently and Eric was professional. More
by jenniking2011
Verified Customer
June 29, 2026
Went in for oil change and tire rotation, oil change was fine but they couldn't rotate the tires because they couldn't get the luggage nuts off. fine but they couldn't rotate the tires because they couldn't get the luggage nuts off. More
by michaelsjosh75
Other Employees Tagged: Anthony Benson
June 25, 2026
Overall very good. Eric is excellent! The only issue is when I get my vehicle back, there is always grease spots on the door, the door handle, and the paper floor mat. Eric is excellent! The only issue is when I get my vehicle back, there is always grease spots on the door, the door handle, and the paper floor mat. More
by eufard
Other Employees Tagged: Eric Bates
June 24, 2026
I was very happy and very impressed with all who helped me. Very pleasant and helpful and clean me. Very pleasant and helpful and clean More
by bigtweety001
Other Employees Tagged: Anthony Benson
June 22, 2026
Experience was good. Communication was good throughout the day on various updates. My one piece of feedback, and this as been true for my many service appointments there. Communication was good throughout the day on various updates. My one piece of feedback, and this as been true for my many service appointments there... my truck is returned dirty. Dirty hand and finger prints all over the hood, doors, and this time my side mirrors were so smudged I had to wash and wipe them down by hand. In the past I bought a used car at a reputable local dealership and after every service appt, they would wash my car. Something to consider to elevate the level of service you're looking to provide More
by Nate59
Other Employees Tagged: Eric Bates
June 21, 2026
Eric did a superb job in fitting our repairs into the schedule. He was very courteous & professional throughout the unexpected experience. Our dealership sold us an extended warranty policy, and this schedule. He was very courteous & professional throughout the unexpected experience. Our dealership sold us an extended warranty policy, and this specific company created an unexpected delay in our travel plans. Eric tried to explain there was a medical situation & the insurance company refused to work with our needs. I contacted this insurance company directly & they committed to escalate to senior mgmnt for approval providing I secure pictures for their files. I was to receive a call back from them. I was grateful for the Insurance Company's willingness to try and work with us, especially given there was a National Bulletin on this specific issue. The return call has yet to materialize. I NEED to return to the West Slope on the coming Monday for my Cardiologist procedure, so I authorized the repair & would submit for a reimbursement. Eric secured all photos and paperwork for this process. Yes, I will highly recommend Alpine GMC to family & friends. My only negative comment would be the pricing structure. I was very disappointed in the lack of market comparative pricing. More
by co_kellys
