Eric Bates | Page 7

I’m not a heavy review guy when it comes to service because I recognize people are human and they make mistakes. However when it comes to integrity and honesty that’s where I draw the line with my inco because I recognize people are human and they make mistakes. However when it comes to integrity and honesty that’s where I draw the line with my income. I dropped off my truck for service and made clear on the phone when scheduling that “it is either the fuel or air filter that needs replacing the code on the dash is the one to replace.” I then also said this in person to the gentlemen when I dropped off the truck in person. He told his service advisor Eric bates that I never said it was one filter or the other. I would have been fine with a man, saying he made a mistake and forgot to relay that message to the team, I am not okay with him being dishonest about it. I have bought 180k worth of trucks from this company and will not be returning for business since they bill you for services you don’t need or did not ask for. Be careful they don’t charge you for more than you need here. I’ll be taking my hard earned money to a different shop. GM responded to my review but has not replied to my email or reached out. More

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Erik was great to work with. Great service. The work was completed on time and was very thorough. Great service. The work was completed on time and was very thorough. More

by Billy C Verified Customer Verified Customer

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The service department was friendly and helpful will definitely have my truck serviced again by alpine definitely have my truck serviced again by alpine More

by lawrencemadrid088 Verified Customer Verified Customer

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Quick service. Wait area is clean. Great customer service. Discount are on their website. Thxs Wait area is clean. Great customer service. Discount are on their website. Thxs More

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Team members were professional, courageous and kind. All services were completed in a timely manner. All services were completed in a timely manner. More

by garnold1399 Verified Customer Verified Customer

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Eric thoroughly investigated my issue to my satisfaction. This is the second time I've worked with him and been very pleased. This is the second time I've worked with him and been very pleased. More

by Blessing0 Verified Customer Verified Customer

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I always appreciate the quick and efficient service I receive at Alpine Buick. I purchased a service package with my van several years ago, and they've been fantastic ever since. receive at Alpine Buick. I purchased a service package with my van several years ago, and they've been fantastic ever since. More

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My tires were not rotated correctly, the door panel was not replaced properly and when we went to get our vehicle it was parked extremely close to another vehicle where I was unable to open driver door. I not replaced properly and when we went to get our vehicle it was parked extremely close to another vehicle where I was unable to open driver door. I had to access the driver seat via passenger door and crawl over center console. More

by YourMom Verified Customer Verified Customer

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The gentleman at the counter didn't seem to think they could even check my error lights that are on because it's a Suburu when they suggest repairs every other time I go there. Little disappointed that th could even check my error lights that are on because it's a Suburu when they suggest repairs every other time I go there. Little disappointed that they wouldn't help when I actually needed help this time. More

by themartithomas Verified Customer Verified Customer

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Eric Bates is the best advisor ever! !! Nice job Eric Bates!! Thank you for what you do! !! Nice job Eric Bates!! Thank you for what you do! More

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