Eric Bates | Page 6

Always had good service at Alpine and Eric Bates has been our Service writer and has always been great. Very much appreciate him! our Service writer and has always been great. Very much appreciate him! More

Report | Print

Great service. I appreciate the professionalism and prompt service I received. My service provider ensured all my questions were answered. I appreciate the professionalism and prompt service I received. My service provider ensured all my questions were answered. More

by leroy.hinton1 Verified Customer Verified Customer

Report | Print

I’m not a heavy review guy when it comes to service because I recognize people are human and they make mistakes. However when it comes to integrity and honesty that’s where I draw the line with my inco because I recognize people are human and they make mistakes. However when it comes to integrity and honesty that’s where I draw the line with my income. I dropped off my truck for service and made clear on the phone when scheduling that “it is either the fuel or air filter that needs replacing the code on the dash is the one to replace.” I then also said this in person to the gentlemen when I dropped off the truck in person. He told his service advisor Eric bates that I never said it was one filter or the other. I would have been fine with a man, saying he made a mistake and forgot to relay that message to the team, I am not okay with him being dishonest about it. I have bought 180k worth of trucks from this company and will not be returning for business since they bill you for services you don’t need or did not ask for. Be careful they don’t charge you for more than you need here. I’ll be taking my hard earned money to a different shop. GM responded to my review but has not replied to my email or reached out. More

Report | Print

Erik was great to work with. Great service. The work was completed on time and was very thorough. Great service. The work was completed on time and was very thorough. More

by Billy C Verified Customer Verified Customer

Report | Print

The service department was friendly and helpful will definitely have my truck serviced again by alpine definitely have my truck serviced again by alpine More

by lawrencemadrid088 Verified Customer Verified Customer

Report | Print

Quick service. Wait area is clean. Great customer service. Discount are on their website. Thxs Wait area is clean. Great customer service. Discount are on their website. Thxs More

Report | Print

Team members were professional, courageous and kind. All services were completed in a timely manner. All services were completed in a timely manner. More

by garnold1399 Verified Customer Verified Customer

Report | Print

Eric thoroughly investigated my issue to my satisfaction. This is the second time I've worked with him and been very pleased. This is the second time I've worked with him and been very pleased. More

by Blessing0 Verified Customer Verified Customer

Report | Print

I always appreciate the quick and efficient service I receive at Alpine Buick. I purchased a service package with my van several years ago, and they've been fantastic ever since. receive at Alpine Buick. I purchased a service package with my van several years ago, and they've been fantastic ever since. More

Report | Print

My tires were not rotated correctly, the door panel was not replaced properly and when we went to get our vehicle it was parked extremely close to another vehicle where I was unable to open driver door. I not replaced properly and when we went to get our vehicle it was parked extremely close to another vehicle where I was unable to open driver door. I had to access the driver seat via passenger door and crawl over center console. More

by YourMom Verified Customer Verified Customer

Report | Print