Eric Cooper | Page 3

The service for basic maintenance, oil changes and tire changes, was always around an hour. On this visit the aforementioned services took around 30-minutes. The maintenance at Norton Toyota has only gotte changes, was always around an hour. On this visit the aforementioned services took around 30-minutes. The maintenance at Norton Toyota has only gotten better. More

by frankherrod69 Verified Customer Verified Customer

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Hunter was very professional and personable, regarding what work I needed to have done to my van. He kept me up to date with texts and explained things thoroughly. what work I needed to have done to my van. He kept me up to date with texts and explained things thoroughly. More

by rehoil Verified Customer Verified Customer

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Virginia was absolutely THE BEST person to work with! We loved our experience! Virginia kept us informed about the process and represented Jim Norton in the most professional manner possible. Because We loved our experience! Virginia kept us informed about the process and represented Jim Norton in the most professional manner possible. Because of this great experience, I will definitely come back for more my next purchase! More

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I service my two toyotas at Jim Norton Toyota Tulsa and everytime they have been very helpful and courteous and done a excellent service work. everytime they have been very helpful and courteous and done a excellent service work. More

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Josh pippinVery Professional and friendly easy to work Josh pippin Very Professional and friendly easy to work with. Josh has great people skills. He answered all my questions about my Truck and explained Josh pippin Very Professional and friendly easy to work with. Josh has great people skills. He answered all my questions about my Truck and explained what was done. More

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The sales consultant was a very polite idiot. He told us the Platinum Tundra had heated steering, it did not. He told us it had TRD exhaust, it did not. Instead of going over the car features he told me to the Platinum Tundra had heated steering, it did not. He told us it had TRD exhaust, it did not. Instead of going over the car features he told me to download Toyota engage app, which turns out only employees are authorized to access. . When we asked if we could swap out the wheel he said “sure”, but then 1800$ was added to the bottom line for less expensive rims. We asked if we could keep the wheels that were taken off he said “no we don’t do that.” After talking to the GM we were given the original wheels. When confronting Matthew about all these issues after purchasing the vehicle he became defensive and said he was just a consultant. We believe it’s his job to know the details of the vehicles. Additionally I believe it is poor customer service to send a vehicle off the lot without reviewing the features, not to mention possibly unsafe. I had to ask if he would schedule an appointment with a technology specialist to get my questions answered. Another bad experience was the Financial consultant seemed to lie or at least mislead me on the warranties as to coerce me into buy additional coverage. As I was leaving I asked if I needed to pay. Everyone was surprised I hadn’t written a check. Left arm doesn’t know what the right arm is doing. Lastly, I was not provided the window sticker after paying. I’ve always had this with all my vehicles. Apparently a new is being ordered. We will see if I’m contacted or if I have to continue to follow up. We cannot recommend Jim Norton Toyota as a good place to buy a vehicle. Hopefully service will be better. More

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Michael D. was a total gentleman. We appreciate him and his demeanor. You should get more of him on your staff! Thank you for the service we received. We could not have asked for more. That is why we buy a his demeanor. You should get more of him on your staff! Thank you for the service we received. We could not have asked for more. That is why we buy at Jim Norton Toyota. More

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