Eric Costello | Page 6

Been treated really well by Service manager Eric & Chief Maintenance Miguel. Those guys gives the best customer support & they earned my respect as a customer Maintenance Miguel. Those guys gives the best customer support & they earned my respect as a customer More

by H.ALHAMMADI Verified Customer Verified Customer

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The service is great. After the repair, they noticed a defect in the closing of the gas cover. I was impressed by the explanation of the service manager, what the company will do to correct it. So I am e defect in the closing of the gas cover. I was impressed by the explanation of the service manager, what the company will do to correct it. So I am expecting phone call from him. Thanks for your assistance on the above. More

by ELARN8 Verified Customer Verified Customer

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The entire service team is the best. They are very professional courteous and knowledgeable. I would recommend this service department to everyone. They have been servicing my Mini for five years a professional courteous and knowledgeable. I would recommend this service department to everyone. They have been servicing my Mini for five years and they keep it in top condition. More

by QUAHOG1 Verified Customer Verified Customer

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Excellent customer service and great service department. Providing a loaner car helped me with continuing to see my patients while my car was in the shop. Providing a loaner car helped me with continuing to see my patients while my car was in the shop. More

by sharlanfl Verified Customer Verified Customer

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As of today I am still waiting on the report showing the programming of my car was done successfully. I took my car in for a Cas Module now every light is on the dash and Jordan the service advisor refuses programming of my car was done successfully. I took my car in for a Cas Module now every light is on the dash and Jordan the service advisor refuses to reprogram the car as I had it checked yesterday and everyone believes the programming was not complete. Also I was dropped off while I waited on my car and then they forgot about me so I had to Uber to the dealership only to get there and find issues with my car. The paper floor mat was left inside, my car left sitting there and no service advisor to go over what was done. I didn’t even get an apology for no one coming back to get me. Overall this is the worst BMW which makes sense because they aren’t a fully operating BMW. They are a Mini Cooper store. I also have proof that I had no issues with my car aside from the Cas Module needing to be replaced now everything says it’s malfunctioning. Which makes no sense. I should’ve went to Reeves😡😡😡😡😡😡😡 More

by joy_jacobs03 Verified Customer Verified Customer

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Waited 2 1/2 hours to have an oil change, inspection and have my rear driver taillight repaired. Only to be driving home and being pulled over by an officer because said light was hanging out. When I pull have my rear driver taillight repaired. Only to be driving home and being pulled over by an officer because said light was hanging out. When I pulled over to check was was wrong, I realized that my bumper had been damaged during the repair. I must say the service manager Eric stepped up to take care of the problem the next day. Still waiting to hear what will be done. More

by byhisgrace289 Verified Customer Verified Customer

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by C_CHAPARC Verified Customer Verified Customer

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*The customer services is outstanding and after developing rapport with Mr. Costello a staff person of high integrity and someone customers feel they can trust maybe because of his long tenure w developing rapport with Mr. Costello a staff person of high integrity and someone customers feel they can trust maybe because of his long tenure with the company. More

by ewh2121 Verified Customer Verified Customer

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Better than Reeves but waiting room is sparse, small, crowded, not particularly clean and it is a mess getting in and out due to construction of the nearby bridges and the dealership itself. Am not impre crowded, not particularly clean and it is a mess getting in and out due to construction of the nearby bridges and the dealership itself. Am not impressed with now my 4th bmw delivery experience. Lacked some matts they were supposed to give me as part of the deal, car had several issues with paint etc. I've never experienced with a bmw, not their fault but can't someone in vehicle prep see paint drips are scratched parts of the car? More

by HEDHUNTR1963 Verified Customer Verified Customer

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After reviewing the recommended repairs that your part changer list for my Mini, I decided to get a second opinion. It turns out that the oil leak was from the main engine seal and not from the three loc changer list for my Mini, I decided to get a second opinion. It turns out that the oil leak was from the main engine seal and not from the three locations that was listed on the recommended repairs. Well done. More

by CNichols_57 Verified Customer Verified Customer

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