Eric Costello | Page 5

I gave the car for service 1 week back, and I came back to my house. After a couple of hours, I got a call from the show that it got hit by some other guys and when I went to the show I saw it was parked a to my house. After a couple of hours, I got a call from the show that it got hit by some other guys and when I went to the show I saw it was parked at the wrong place since they don’t have enough parking place. I asked them to contact those people who hit the car and fix it. It has been more than 1 week they are not giving any response and haven’t provided me with any loner car. and now they are saying it is not their responsibility. I would strongly recommend never giving your car to this service center. More

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Really sorry we purchased our 2022 M8 Competition from this dealer. A combination of incompetence and couldn't care less attitude has made our experience to date rather unpleasant. They screw up and act l this dealer. A combination of incompetence and couldn't care less attitude has made our experience to date rather unpleasant. They screw up and act like they're doing you a favor to return your call a day later. More

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Friendly service. Fast turn around. But they completely missed 2 tires that had split and separating tread. Drove the car 100 miles from dealership and ended up on interstate roadside with total tire fail missed 2 tires that had split and separating tread. Drove the car 100 miles from dealership and ended up on interstate roadside with total tire failure. On a Saturday afternoon. On start of vacation. Edit: Eric and the management at BMW WC went out of their way to address our issues. After 2 months of work on our front differential (delayed due to supply chain issues) we have our beloved 650 back and in working order. As a result I have updated this review from 2 stars to 5! More

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Great service , and the staffs is so polite. Making sure you feel right at home. Keeping you posted on your car while you are waiting for your vehicle.. you feel right at home. Keeping you posted on your car while you are waiting for your vehicle.. More

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We had an appt. Waited 4.5 hours. The problem: dash lights was never taken care of after spending $997.00..hard lesson-NEVER AGAIN! lights was never taken care of after spending $997.00..hard lesson-NEVER AGAIN! More

by lee71104 Verified Customer Verified Customer

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The Oil Change was fast and well done. A precision engine inspection was completed with accuracy. Service Department was knowledgeable and Informative. Thank You BMW!!! inspection was completed with accuracy. Service Department was knowledgeable and Informative. Thank You BMW!!! More

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3 times when asked to follow service tech to my car Javier walked before me through the door didn’t hold my door open the door slammed on me . He said that he didn’t see me . 3times this happened he Javier walked before me through the door didn’t hold my door open the door slammed on me . He said that he didn’t see me . 3times this happened he took my keys in his hand and he and I went to my car as nd he didn’t hold the door 3 times . Eric the manager after I spoke with him was condensending rude More

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Excellent service and friendly staff. Vehicle was done in a timely manner and super clean when I picked it up. Eric is always professional and attentive to details. a timely manner and super clean when I picked it up. Eric is always professional and attentive to details. More

by SCHETINA Verified Customer Verified Customer

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As a customer I couldn’t ask for a better experience at the service department. Jordan and Eric both went above and beyond to help me out with check out and with getting a loaner to come back home after I’ the service department. Jordan and Eric both went above and beyond to help me out with check out and with getting a loaner to come back home after I’ve dropped it off. I look forward to having the ability to work with them both again in the future. More

by thevillagekid Verified Customer Verified Customer

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Excellent service, not to say the patience that they have during these COVID-19 times. I would like to see contactless pay and emailed receipts in all departments. Service had email receipts but no contactle during these COVID-19 times. I would like to see contactless pay and emailed receipts in all departments. Service had email receipts but no contactless payment and parts was the other way round. More

by SENOGA Verified Customer Verified Customer

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