Eric Duke | Page 7

I have a wonderful day and it taking for them to but four new tires for me that has been fantastic and they truly deserve a wonderful answer and I thank you so much new tires for me that has been fantastic and they truly deserve a wonderful answer and I thank you so much More

by Hdmailloux Verified Customer Verified Customer

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I love the Mobil unit! So convenient and I was called about a recall, I didn’t have to find out while sitting at the dealer. The Service department is awesome!! So convenient and I was called about a recall, I didn’t have to find out while sitting at the dealer. The Service department is awesome!! More

by bottit Verified Customer Verified Customer

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Great guys to work with. Thanks Parks! Great place for service and to buy. You guys are the best! Thanks Parks! Great place for service and to buy. You guys are the best! More

by dedsurf Verified Customer Verified Customer

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This is the most disorganized service department I have ever seen. Need to stick to sales and get rid of service. I will never bring my vehicle back there, even for free oil changes ever seen. Need to stick to sales and get rid of service. I will never bring my vehicle back there, even for free oil changes More

by amygordon711 Verified Customer Verified Customer

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They valued me as a customer. They were honest and prompt and completing my cats service. They were honest and prompt and completing my cats service. More

by Earth.80 Verified Customer Verified Customer

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Bill is always been a great service advisor I would highly recommend him to any of my friends and the dealership highly recommend him to any of my friends and the dealership More

by eddie145789 Verified Customer Verified Customer

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Excellent service department. Friendly staff. Always willing to help get our vehicles back on the road. Friendly staff. Always willing to help get our vehicles back on the road. More

by Dplank43 Verified Customer Verified Customer

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Bill has been my service tech for almost 2 decades and he is absolutely the best is absolutely the best More

by roudels Verified Customer Verified Customer

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Eric didn’t take responsibility for a botched oil change. I left a poor review on another website and he called and left a voicemail threatening me if I didn’t take it down. Avoid this place if possible. I left a poor review on another website and he called and left a voicemail threatening me if I didn’t take it down. Avoid this place if possible. More

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Management does not value loyal customers If you are considering purchasing a vehicle or having your vehicle serviced at Parks please consider other alternatives. Here is how I was valued a If you are considering purchasing a vehicle or having your vehicle serviced at Parks please consider other alternatives. Here is how I was valued as a customer- Issue #1 9/27/18- My car is serviced for an oil change and alignment. I had scheduled an appointment and was told it would be around 1-2 hours, but it takes closer to 4 hours. Upon leaving Parks I notice that the wheel seems to be slightly off and I try my best to ignore the issue. 10/19/18- I no longer can stand the wheel being off and decide to take my vehicle back to Parks to have them correct the issue. Once again, I wait 3 hours and then I am asked to pay for the alignment. Having informed the service member previously that I had already had my vehicle serviced, I considered this unacceptable. I refuse to pay and leave. A few days later I receive an email asking me to rate my experience and I do so truthfully and how I felt like I was treated as a customer. 11/21/18- I receive an email from Brent R. (Director of Customer Relations) and I am asked to change my feedback. Issue #2 4/20/19- Appointment confirmed via email for 4/21/2019 4/21/19- I arrive at 11:30 and join a line of cars waiting for the service department to open. Around 12:15 no one has arrived and the line of cars has grown. After multiple phone calls, I speak to a representative from Ford and I’m informed that Parks is closed for the holiday. After leaving I post a review about this experience to Facebook. 4/22/19- I receive a phone call from Parks apologizing for being closed. After setting a time for a new appointment I am asked to remove my review from Facebook. 4/23/19- I am informed that my vehicle (16k) has a faulty steering rack and it needs to be replaced. The part is on back- order and it will arrive by the end of July. I receive a loaner car from the dealer. 4/23-6/17- I speak weekly with a Regional Rep for Ford. 6/19/19- My Vehicle is ready for pickup. 6/20/19- I notice my car’s steering wheel is out of alignment. I inspect my car completely to make sure there aren’t any other problems and I notice a nail in the tire. 6/25/19- I take my car back to be serviced and I am told there has been a recall issued on my car and the service member is confused as to why it wasn’t done when they had my car for two months. I receive a phone call later and informed that they will not cover the cost of the tire. As a young adult that will purchase a multitude of vehicles and who will influence others, you should have treated me with greater respect. Please, do not ask me to remove this post. I should have considering the alternatives. More

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