Eric Fernandez Cervantes
Eric Fernandez Cervantes at Mazda of Elk Grove

Eric Fernandez Cervantes | Page 14

Internet Sales Manager (Hablo español)

Mazda of Elk Grove

8588 Laguna Grove Dr.
Elk Grove, CA 95757

Contact Me
4.9
415 Reviews

Dealership Experience

5 yrs, 3 mos

Industry Experience

6 yrs, 6 mos

Languages Spoken

English English

Spanish Spanish

4.9

415 Reviews

Write a Review

415 Reviews of Eric Fernandez Cervantes

May 31, 2024

Dealership Rating
Employee Rating

Was able to set up a deal through Eric completely remote. I found the vehicle I wanted online- inquired- got more info - drove ~100 miles and had a no nonsense, very pleasant experience on site. Eric was h More

by Mike2
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Maha Nijem

May 31, 2024

Mazda of Elk Grove responded

Thank you so much for your kind words! We are so glad Eric was so helpful and made your car-buying process as seamless and enjoyable a possible! We really do love to take care of our clients, every step of the way. We appreciate your business and look forward to a long-lasting relationship!

May 30, 2024

Dealership Rating
Employee Rating

Eric was very friendly, helpful, and straightforward. Communication was always great, and there was no nonsense of any kind. It was a pleasure doing business with him! More

by Van
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Shay Briggs , David Bayan

May 31, 2024

Mazda of Elk Grove responded

Thank you for taking the time to leave your 5-star review! We are so glad Eric was a pleasure to work with. He really is amazing and we feel so fortunate to have him on our team. We look forward to a long-lasting relationship!

May 30, 2024

Dealership Rating
Employee Rating

Eric was very helpful in walking me through the process. He was efficient and considerate. He went a long way to help me find better insurance for my new car and I really appreciate him for that. It’s clear More

by Amir Ali
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: David Bayan

May 31, 2024

Mazda of Elk Grove responded

Amir, Thank you so much for all your kind words! We are so glad Eric was so personable and helpful during your car-buying process. Nothing makes us happier than knowing he exceeded your expectations! We wish you many happy miles ahead!

May 29, 2024

Dealership Rating
Employee Rating

Sales staff are wonderful. The service department has been hit and miss as far as taking care of the customer. I'd prefer not to have to convince them that a warranty item is a More

by MazdaOwner
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Christian Gonzalez

May 31, 2024

Mazda of Elk Grove responded

Hello, This is Billy Shields, Service Manager here at Mazda Elk Grove. I was unable to locate a customer record with the above details and user name. I would love to discuss your experience and get more information on how we can improve to ensure your client experience is simple and efficient. Please give me a call at your earliest convenience at 916-405-5068.

May 27, 2024

Dealership Rating
Employee Rating

Eric was just amazing, he was patient with us. He was understanding and knew exactly what he was talking about. Always asking if we needed any refreshments and snacks. Very attentive and knowledge More

by aubriannea
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
May 28, 2024

Mazda of Elk Grove responded

Thank you so much for taking the time to leave you 5-star review! We are so glad you had a great experience working with Eric. Nothing makes us happier than knowing he was so helpful and personable. We truly appreciate the heartfelt recommendation and look forward to a long-lasting relationship!

May 27, 2024

Dealership Rating
Employee Rating

Eric was great! Not once did he pressure us into a sale. He made sure we were happy and chose the right vehicle for us. Amazing customer service from Eric and his t More

by Anmol B
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
May 28, 2024

Mazda of Elk Grove responded

Anmol, Thank you so much for your kind words! We are so glad you had an amazing experience working with us! Nothing makes us happier than knowing Eric and the rest of our team made you feel right at home when you were here. We truly appreciate your business and look forward to a long-lasting relationship!

May 26, 2024

Dealership Rating
Employee Rating

Navigating the purchasing of a car was simple and a smooth process! All the question I had were answered and was well taken care of! More

by emschultz843
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
May 28, 2024

Mazda of Elk Grove responded

Thank you for taking the time to leave your 5-star review! We are so glad to know you had a smooth and enjoyable car-buying experience with us! We really love to ensure we can provide all the information our clients need to make the best vehicle decision! We appreciate your business and look forward to a long-lasting relationship!

May 18, 2024

Dealership Rating
Employee Rating

The car buying process was very easy. Eric was very helpful through the whole thing. I had a little trouble on my part with the paperwork but Eric and the team were able to help me find a More

by Rom.tuazonjr
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
May 20, 2024

Mazda of Elk Grove responded

You are so kind! We are glad to hear that Eric was helpful and able to assist you with a solution on your paperwork. We just love working hard for our clients and are so happy that you were able to experience that. Welcome to the Mazda family!

May 21, 2024

Rom.tuazonjr responded

The sales experience was very pleasant. There were parts where I was sold on additional add-ons, but the staff were very helpful in finding what was best for my situation and didn't bother trying to sell me on products they felt were not going to work well with me. They made me aware of my options and worked with me during the whole process. If I am ever in the market for another car, I will be looking to start the process here.

May 07, 2024

Dealership Rating
Employee Rating

Easy to work with, friendly, and a low-pressure atmosphere. The best car-buying experience I have had. More

by Grant
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: David Bayan

May 08, 2024

Mazda of Elk Grove responded

Grant, Thank you for your 5-star review! We are so glad you had a wonderful experience working with us! We appreciate your business and look forward to being here for all your automotive needs!

May 04, 2024

Dealership Rating
Employee Rating

Everyone was friendly. No pressure to buy. Would recommend the dealership to family and friends. More

by AB
Recommend Dealer
Yes

Other Employees Tagged: Maha Nijem

May 06, 2024

Mazda of Elk Grove responded

AB, Thank you so much for your kind words! We are so glad you had a great experience working with us. We truly appreciate the heartfelt recommendation and wish you many happy miles ahead!

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