Eric Fernandez Cervantes
Eric Fernandez Cervantes at Mazda of Elk Grove

Eric Fernandez Cervantes

Internet Sales Manager (Hablo español)

Mazda of Elk Grove

8588 Laguna Grove Dr.
Elk Grove, CA 95757

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4.9
421 Reviews

Dealership Experience

5 yrs, 4 mos

Industry Experience

6 yrs, 7 mos

Languages Spoken

English English

Spanish Spanish

4.9

421 Reviews

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421 Reviews of Eric Fernandez Cervantes

June 08, 2026

Dealership Rating
Employee Rating

Friendly, straightforward, and non-pushy service. I appreciate the clarity and professionalism they showed me. More

by phjeffrey
Sales Price Transparency
Finance Experience
Recommend Dealer
Yes
Jun 08, 2026

Mazda of Elk Grove responded

Thank you for your kind words, Jeffrey! We’re thrilled to hear that you appreciated the friendly and straightforward service at Mazda of Elk Grove. Our team strives to provide clarity and professionalism, so it’s great to know we met your expectations. We look forward to assisting you again in the future! Sincerely, The Team at Mazda of Elk Grove

June 07, 2026

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Employee Rating

Eric was pleasant, fast and efficient. If you know what you want you'll be in and out. Eric and the staff at Mazda worked with us and made a typically stressful experience much easier! T More

by Terrie
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ovais Mughal , The manager of the dealership.

Jun 08, 2026

Mazda of Elk Grove responded

Thank you for your kind words, Terrie! We're thrilled to hear that Eric and our team at Mazda of Elk Grove made your experience pleasant and efficient. We appreciate your feedback and are glad that we could help make the process easier for you. Looking forward to seeing you again in the future! Sincerely, The Team at Mazda of Elk Grove

June 01, 2026

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Employee Rating

Eric was the perfect guy to do business with. I had originally gone in to test drive a 2025 CX 50 and eventually left with a brand new 2026 instead. Overall the customer service Eric provided mys More

by Daniel O
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jun 01, 2026

Mazda of Elk Grove responded

Thank you, Daniel! We’re thrilled to hear about your experience with Eric and your purchase of the 2026 Mazda CX-50. It’s great to know that Eric provided outstanding customer service and made the buying process smooth for you and your parents. We appreciate your kind words and hope to see you again at Mazda of Elk Grove! Enjoy your new vehicle! Sincerely, The Team at Mazda of Elk Grove

May 28, 2026

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Employee Rating

Excellent service. Willing to work with you on price. Provided coffee… A+. Was patient during test driving. More

by Alfredo.j16
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Hesam Ghaffari

May 28, 2026

Mazda of Elk Grove responded

Thank you, Alfredo! We truly appreciate your kind words about the excellent service you received at Mazda of Elk Grove. We're glad to hear you enjoyed the coffee and found our team patient during your test drive. We look forward to assisting you again in the future! Sincerely, The Team at Mazda of Elk Grove

May 27, 2026

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Very clean, courteous staff and knowledgeable about their work and products. I liked that they had free drinks and snacks for the kids. More

by grod1959
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Shay Briggs, Jordan Duran

May 27, 2026

Mazda of Elk Grove responded

Thank you for your kind words! We’re thrilled to hear that you enjoyed your experience at Mazda of Elk Grove. Our team takes great pride in providing a clean and welcoming environment, and we’re glad that the complimentary drinks and snacks were a hit with your kids. We hope to see you again soon! Sincerely, The Team at Mazda of Elk Grove

May 25, 2026

Dealership Rating
Employee Rating

Focus was not on the person taking vehicles, prices was way too long after deal was made, an extra two hours because they didn't make sure everything was complete and ready on the car before handing over k More

by lgruen967
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
May 25, 2026

Mazda of Elk Grove responded

Thank you for your feedback. We understand your concerns regarding the time it took to complete your vehicle transaction and the condition of your car at delivery. At Mazda of Elk Grove, we strive to ensure our customers receive their vehicles in excellent condition and that the process is efficient. Our team appreciates your insights and encourages you to reach out to us directly to address your experience further. Thank you for choosing Mazda of Elk Grove, and we hope to better serve you in the future. Sincerely, The Team at Mazda of Elk Grove

May 25, 2026

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I had a really great experience at Mazda Elk Grove. Eric was amazing and did not pressure me or anything and answered all my questions. More

by marissabordner
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Grant Salge

May 25, 2026

Mazda of Elk Grove responded

Thank you for your wonderful review, Marissa! We’re thrilled to hear that you had a great experience at Mazda of Elk Grove and that Eric was able to assist you without any pressure. We appreciate your feedback and hope to see you again soon! Sincerely, The Team at Mazda of Elk Grove

May 19, 2026

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Employee Rating

Honesty responsibility friendly good service dedication customer priority, mazda elk grove employees always focus concentrate on customer service More

by jm022211977
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Shay Briggs

May 21, 2026

Mazda of Elk Grove responded

Thank you so much for your feedback. We greatly appreciate the opportunity to work with you and earn your business. We will be sure to share your feedback with our team. Please let us know if we can ever help you in the future. Sincerely, The Team at Mazda of Elk Grove

May 19, 2026

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Employee Rating

They are so professional in giving us all the details that we ask/ need to know about the car we prefer. And they are amazing !!!😊 More

by geo.clamor
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ovais Mughal , Fred Dominguez

May 21, 2026

Mazda of Elk Grove responded

Thank you for your wonderful review, Geo! We’re thrilled to hear that you had a great experience with us at Mazda of Elk Grove. Our team is dedicated to providing all the details you need about your preferred car, and we appreciate your kind words. We look forward to seeing you again soon! Sincerely, The Team at Mazda of Elk Grove

May 13, 2026

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Employee Rating

Great customer service and smooth car loan process. As a first time Mazda buyer, I would have appreciated more detailed information about the car More

by kia.moua10
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
May 20, 2026

Mazda of Elk Grove responded

Thank you for your feedback. We are glad to know you had a positive experience with our team and that the financing process went smoothly. We also appreciate your input regarding the vehicle information provided during your purchase. As a first-time Mazda owner, your perspective is valuable, and your comments help us improve the experience for future guests. We appreciate your trust and look forward to supporting you throughout your journey!

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