Eric Fernandez Cervantes | Page 25

Great customer service. He made my entire transaction easy from the start!! I got in there told him what I wanted to look at and he made it happen. Even when he was helping He made my entire transaction easy from the start!! I got in there told him what I wanted to look at and he made it happen. Even when he was helping other people he still made sure I was taken care of. More

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Could have used more parking. Clean bathrooms. Friendly staff. Need another finance person, the finance guy was great, but on a holiday, if they expect more customers, they need t Clean bathrooms. Friendly staff. Need another finance person, the finance guy was great, but on a holiday, if they expect more customers, they need to provide more to get customers in their new car faster. We had an appt for 3pm with Eric, but he was with another person and we had to wait almost an hour to test drive the car. Then, had to wait more to go over options. Then had to wait longer, an 1.5 hr, to see finace guy and were told we could go eat, then come back. So, we did and upon returning, waited another 45mins. After done with finance, we had to wait more for them to get the car. That was 830pm and we just wanted to get in car and leave. We were exhausted. We new it would take a while, as this was not our first car buying experience. This definitely could have been better. At least there were snacks and water. More

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Eric worked with me for several days to help me find the car and the deal I was looking for. He was so kind and he listened to what I wanted and what I needed, and he worked with me until we found the right car and the deal I was looking for. He was so kind and he listened to what I wanted and what I needed, and he worked with me until we found the right match. I couldn’t be happier. I highly recommend Elk Grove Mazda and Eric Fernandez! More

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Best car buying experience I’ve ever had - honest and efficient team. I highly recommend! efficient team. I highly recommend! More

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Eric did a great job helping me buy my first car. I brought my dad with me to help and even my dad appreciated the fact that Eric didn’t make us feel pressured into leaving with a car. He made us fee I brought my dad with me to help and even my dad appreciated the fact that Eric didn’t make us feel pressured into leaving with a car. He made us feel comfortable to ask many questions and was able to answer our questions with 100% transparency. Overall, Eric did an amazing job and I highly recommend going to Mazda dealership for an overall really welcoming and easy process. More

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The process was quick. Eric send me quotes on my phone for my trade in and the car I wanted to purchase. What made me come in was the promise to buy my trade in full. Eric send me quotes on my phone for my trade in and the car I wanted to purchase. What made me come in was the promise to buy my trade in full. More

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Eric was very transparent and straight forward right from the start, he made the car purchase process very smooth and stress-free. He patiently explained all features of the car and made sure I got everythin the start, he made the car purchase process very smooth and stress-free. He patiently explained all features of the car and made sure I got everything. Going forward, I would recommend this dealership and Eric to everyone! More

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No high pressure sales. Efficient and smooth transaction. Home delivery for online sales. Additional powertrain warranty a plus. Efficient and smooth transaction. Home delivery for online sales. Additional powertrain warranty a plus. More

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"Absolutely fantastic! Eric was knowledgeable, friendly, and went above and beyond to make sure I found exactly what I was looking for. I highly recommend this professional Eric was knowledgeable, friendly, and went above and beyond to make sure I found exactly what I was looking for. I highly recommend this professional to anyone in need of a 5-star sales experience." More

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Eric was very helpful in many ways while we inspected the car we eventually purchased. He was courteous,knowledgeable,& fun . A very nice young man who was a pleasure to deal with. car we eventually purchased. He was courteous,knowledgeable,& fun . A very nice young man who was a pleasure to deal with. More

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