Eric Francke | Page 44

Tufankjian Toyota Dealership is simply outstanding! This Tufankjian Toyota Dealership is simply outstanding! This is the second time I have purchased a new car from Tufankjian and I am 100% certain that I w Tufankjian Toyota Dealership is simply outstanding! This is the second time I have purchased a new car from Tufankjian and I am 100% certain that I will return to this dealership for my next new car when the time comes. I am a 44 yo, newly divorced physician and mother of two. Frankly, I was not looking forward to trying to buy a new car without the help of a male...then I remembered the pleasant experience I had purchasing my minivan in 2011 from Tufankjian. Kenny Tempro was the Tufankjian Employee I worked with last time and I was delighted and so relieved to work with this intelligent, honest and extremely charming car salesman again. Working with Kenny felt like working with a family member. Not once did I feel like he was trying to take advantage of me. This was the easiest, fastest, most pleasant car purchase that I ever made. Kenny welcomed me, my 11yo son and 10 yo daughter as we selected the Toyota Highlander Limited. Kenny showed extraordinary patience and professionalism as I haggled over the color with my kids and 4 relatives by phone! My children selected Blizzard Pearl and immediately nicknamed her Pearlie! The day our new car, Pearlie, arrived was perhaps among the happiest days of my life second only to the births of my children and divorce from my now ex-husband. :-) I LOVE MY CAR!!!! The Toyota Highlander Limited is THE perfect size and has the perfect level of posh that I was looking for with its sumptuous leather/woodgrained interior. Simply fabulous! No one likes to spend money in this economy.When I do make large purchases, I want to know the details. I have met no financial officer more precise and details oriented than Mr. Bob Hadges. This man is simply amazing. Bob patiently answered all of my questions and those of my lawyer little brother (by phone) before they even left my mouth! Working with him took away any ounce of anxiety I had around buying a new car. Bob was so informative, kind, patient and just smart all wrapped up into one. He knows and performs his job so well. Again, I felt like I was working with a member of my family rather than a finance person. The Toyota Highlander has an amazing navigation system. Thank goodness for car salesmen like Socrates Lubin who took over one hour going over the entire car with me...especially the high tech navigation system. It is fitting that his first name is Socrates as he fits right into the brilliance of this dealership! Again, as I worked with Socrates, I felt as if I was working with a family member. He was so friendly and incredibly knowledgable. I felt that I could ask this young man just about anything pertaining to my new car and he took the time to answer all of my questions clearly. It is fitting that Tufankjian calls itself a family dealership. You will feel welcomed, well informed, and satisfied with your car purchase. I have experienced this not once but twice with this dealership. If you are looking for a new Toyota, Tufankjian of Braintree is the place to go for your new car. I am so proud to have that name on the back of my new car. Thanks so much! Diana V. Perry, MD More

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Great experience purchasing our second vehicle at Tufankjian Toyota. Love our new 2013 Highlander Limited and plan on returning when our daughter needs her own car. Our sales associate and his co wor Tufankjian Toyota. Love our new 2013 Highlander Limited and plan on returning when our daughter needs her own car. Our sales associate and his co workers were extremely helpful with questions and provided us with assistance when needed. More

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By far the best car-buying experience I've had, or even witnessed. Eric Francke saw me through the early stages of buying a car from a distance, and Sunny helped me on the day I came to pick my new ca even witnessed. Eric Francke saw me through the early stages of buying a car from a distance, and Sunny helped me on the day I came to pick my new car up. Both were lovely to work with, and the whole transaction was smooth and pleasant. I would absolutely recommend them to others, and will certainly bring my business back here in the future. More

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I had spent all day shopping for different vehicles and was burnt out. I called the dealership and spoke with Erik and told him what I was looking for. He was very helpful and did not give me the run aroun was burnt out. I called the dealership and spoke with Erik and told him what I was looking for. He was very helpful and did not give me the run around I had received elsewhere. I came in and Erik was with a customer but had arranged for Ian to take care of me. Erik had already explained to Ian what I needed and Ian was ready to help the moment I walked in the door. Ian put everything into motion and helped speed along the process of leasing the vehicle that was right for me. He respected my choice of vehicle and did not pressure me to buy a more expensive model or add on features that I did not want or need. This was very refreshing compared to all my prior visits to car dealerships. From the time I walked in to the time I left I felt as if I was buying a car from a friend and not a salesperson. The price was excellent too. There was no haggling at all. The price they presented to me was almost $200 a month less expensive than the price originally presented to me at a rival dealership earlier in the day. I will highly recommend Ian and the entire staff to anyone I know looking to get a new vehicle. More

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I was pleasantly surprised by my experience at Tufankjian Toyota. Everyone was very friendly and went above and beyond to make my experience a pleasant one. Very friendly; great service. Toyota. Everyone was very friendly and went above and beyond to make my experience a pleasant one. Very friendly; great service. More

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Erwin definitely has a passion for Guest service and the entire team was great to work with. I was washing my hands of Toyota after a horrible experience at a competitor but Toyota of Braintree turned it a entire team was great to work with. I was washing my hands of Toyota after a horrible experience at a competitor but Toyota of Braintree turned it all around More

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Kaitlyn was wonderful to work with. No pressure and very helpful. The other employees were all pleasant and fair, even honored a price reduction on vehicle at the onset of the purchase. A few glitches, but helpful. The other employees were all pleasant and fair, even honored a price reduction on vehicle at the onset of the purchase. A few glitches, but everything was handled professionally and service oriented. Even the guys in the service department were friendly and willing to help in any way they could. More

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Very friendly atmosphere..was met at the door with no pressure salesrep.. Attentive to my needs. Highly recommended. Traveled from the cape to visit this dealerships. It was well worth it.. pressure salesrep.. Attentive to my needs. Highly recommended. Traveled from the cape to visit this dealerships. It was well worth it.. More

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This is the first Toyota I purchased from Tufankjian. My family had purchased 5 Toyotas from ANOTHER dealer and when I returned to purchase this car, they were rude . I felt pressured and they "played the c family had purchased 5 Toyotas from ANOTHER dealer and when I returned to purchase this car, they were rude . I felt pressured and they "played the car game" bringing in the salesman, a manager and then another manager . When I arrived, the person I had the appointment with was not there, the cars I wanted to see took 30 minutes to find. I felt pressured and did not feel like a valued customer. I was also told that If I wanted more for my trade in, I would have to pay sticker price ! Needless to say, I walked out ! When I went to Tufankjian, I immediately felt like a valued customer. I met with Eric who introduced me to Erwin. He took his time with me, explained the different options and how they worked in every car I wanted to see. I never felt pressured or rushed and felt like a valued customer ! I found every employee to be genuinely polite, friendly and helpful. Although I feel I should have gotten more for my trade in ( don't we all) I am extremely satisfied . My family will not hesitate to return to Tufankjian when the next car is purchased. They did everything they could do to meet my requests . Erwin is the best !! More

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Erwin helped to make my buying a new car very easy. He listened well to my requests, concerns and questions. He was very polite and negotiated fairly. He was helpful and knew his stuff. We may be thinking listened well to my requests, concerns and questions. He was very polite and negotiated fairly. He was helpful and knew his stuff. We may be thinking of another car In the future and would not hesitate to work with Erwin. More

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