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Eric Gonzales
Eric Gonzales at Lithia Hyundai of Odessa

Eric Gonzales | Page 15

Service Advisor - Se Habla Espanol

Lithia Hyundai of Odessa

5000 John Ben Shepperd Pkwy
Odessa, TX 79762

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4.3
178 Reviews
4.3

178 Reviews

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178 Reviews of Eric Gonzales

November 05, 2024

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Employee Rating

Eric is a great advisor - always explains everything with your vehicle, and awesome customer service! More

by NYYANKEECHICK03
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Recommend Dealer
Yes
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Nov 07, 2024

Lithia Hyundai of Odessa responded

Thank you for taking the time to leave such positive feedback about Eric and our customer service at Lithia Hyundai of Odessa. We are thrilled to hear that you had a great experience and that Eric was able to provide you with excellent service.

November 01, 2024

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You all have an expedient service department! You got me in and out in no time! More

by RickyB
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 07, 2024

Lithia Hyundai of Odessa responded

Thank you for taking the time to share your positive experience with our service department, Ricky! We are thrilled to hear that we were able to get you back on the road quickly. We appreciate your business and look forward to serving you again in the future.

November 01, 2024

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Vehicle was received promptly and tune was completed on time. Staff was efficient and professional. More

by ASEANG
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kristine Campbell

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Nov 01, 2024

Lithia Hyundai of Odessa responded

Thank you for taking the time to share your experience with us, ASEANG. We are pleased to hear that you found our staff to be efficient and professional, and that your vehicle was serviced promptly. Your satisfaction is important to us, and we hope to see you again in the future.

October 31, 2024

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They do not stand behind what they sell . you make an agreement then when the paperwork is done.you are told a lie. More

by DARRENWHITEHEAD36
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Kristopher Kilgore , Paulina

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Nov 01, 2024

Lithia Hyundai of Odessa responded

We really value your feedback and would love the opportunity to talk about it more. We hope we can come to a solution together! Give us a call at (432) 614-0345.

October 30, 2024

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Employee Rating

Whole experience sucked. No one was any help even when they said they would get my car seen. More

by ashley.lopez1210
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Kristine Campbell

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Nov 01, 2024

Lithia Hyundai of Odessa responded

Thank you for sharing your experience with us, Ashley. We apologize for the lack of assistance you received during your visit. We appreciate your feedback and will address this issue with our team.

October 24, 2024

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The best auto inspection service in Odessa. I will be back next year! Professional, fast and friendly! More

by warren
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Service Time
Service Communication
Recommend Dealer
Yes
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Oct 28, 2024

Lithia Hyundai of Odessa responded

We appreciate your kind words and your recommendation! Please let us know if we can be of any help in the future! Take Care!

October 22, 2024

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Employee Rating

Eric was really helpful professional. He pointed out to me that I should get free oil changes with my warranty. You have a good guy working for you. More

by BENJAMINBEDRICK
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 23, 2024

Lithia Hyundai of Odessa responded

Thank you for taking the time to share your feedback, Benjamin. We are thrilled to hear that Eric provided you with excellent service and valuable information about your warranty. We are grateful to have him on our team.

October 20, 2024

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I have called multiple times about the recall that was sent too me but nobody has gotten back to me. More

by ANDREACALDERONQUINTANA511
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
No

Other Employees Tagged: Kristine Campbell

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Oct 21, 2024

Lithia Hyundai of Odessa responded

Thank you for bringing this to our attention, Andrea. We apologize for any inconvenience this has caused. We will look into this matter and ensure that someone contacts you promptly to address the recall issue.

October 19, 2024

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Employee Rating

The staff is Friendly the shop and waiting is kept glean the mechanics are proficient More

by NONE23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kristine Campbell

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Oct 21, 2024

Lithia Hyundai of Odessa responded

Thank you for taking the time to leave us a positive review. We are glad to hear that you had a pleasant experience with our staff and that you found our facilities clean. Our mechanics take pride in their work and strive to provide top-notch service. We appreciate your feedback and hope to see you again in the future.

October 19, 2024

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Employee Rating

Amazing customer service. They were great at helping me get a vehicle. Super nice about everything.I highly recommend this place to shop out for open new car More

by JAGUILAR15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brian Smith, Salvador Cordova, Amy Cordova , Jonathan Aguilar, Kristine Campbell, Richardo Fuentes, Anna Lujan, Eric Munoz

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Oct 21, 2024

Lithia Hyundai of Odessa responded

Thank you so much for your kind words! We are thrilled to hear that you had a great experience with our team at Lithia Hyundai of Odessa. We appreciate your recommendation and hope you are enjoying your new vehicle.

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