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Eric Gonzales
Eric Gonzales at Lithia Hyundai of Odessa

Eric Gonzales | Page 16

Service Advisor - Se Habla Espanol

Lithia Hyundai of Odessa

5000 John Ben Shepperd Pkwy
Odessa, TX 79762

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4.3
182 Reviews
4.3

182 Reviews

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182 Reviews of Eric Gonzales

October 22, 2024

Dealership Rating
Employee Rating

Eric was really helpful professional. He pointed out to me that I should get free oil changes with my warranty. You have a good guy working for you. More

by BENJAMINBEDRICK
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 23, 2024

Lithia Hyundai of Odessa responded

Thank you for taking the time to share your feedback, Benjamin. We are thrilled to hear that Eric provided you with excellent service and valuable information about your warranty. We are grateful to have him on our team.

October 20, 2024

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Employee Rating

I have called multiple times about the recall that was sent too me but nobody has gotten back to me. More

by ANDREACALDERONQUINTANA511
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Kristine Campbell

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Oct 21, 2024

Lithia Hyundai of Odessa responded

Thank you for bringing this to our attention, Andrea. We apologize for any inconvenience this has caused. We will look into this matter and ensure that someone contacts you promptly to address the recall issue.

October 19, 2024

Dealership Rating
Employee Rating

The staff is Friendly the shop and waiting is kept glean the mechanics are proficient More

by NONE23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kristine Campbell

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Oct 21, 2024

Lithia Hyundai of Odessa responded

Thank you for taking the time to leave us a positive review. We are glad to hear that you had a pleasant experience with our staff and that you found our facilities clean. Our mechanics take pride in their work and strive to provide top-notch service. We appreciate your feedback and hope to see you again in the future.

October 19, 2024

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Employee Rating

Amazing customer service. They were great at helping me get a vehicle. Super nice about everything.I highly recommend this place to shop out for open new car More

by JAGUILAR15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brian Smith, Salvador Cordova, Amy Cordova , Jonathan Aguilar, Kristine Campbell, Richardo Fuentes, Anna Lujan, Eric Munoz

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Oct 21, 2024

Lithia Hyundai of Odessa responded

Thank you so much for your kind words! We are thrilled to hear that you had a great experience with our team at Lithia Hyundai of Odessa. We appreciate your recommendation and hope you are enjoying your new vehicle.

October 18, 2024

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Employee Rating

Easy to deal with, figured out my warranty for me and did the job perfectly. Very fast as well, car was in and out. More

by NONE23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kristopher Kilgore

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Oct 21, 2024

Lithia Hyundai of Odessa responded

Thank you for taking the time to leave a review. We are pleased to hear that you had a positive experience with us and that we were able to efficiently handle your warranty and complete the job to your satisfaction. Our team strives to provide excellent service in a timely manner, and we are glad to hear that we met your expectations.

October 15, 2024

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Employee Rating

was help full and took care of anything and everything that was needed in my car More

by GUZMANBRIZZIA6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kristopher Kilgore, Juan Rodiguez, Bryan Morse , Kristine Campbell, Alec Morales

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Oct 15, 2024

Lithia Hyundai of Odessa responded

Thank you for taking the time to leave us a review. We are glad to hear that our team was able to assist you with everything you needed for your car. If you have any further questions or concerns, please don't hesitate to reach out to us.

October 12, 2024

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Employee Rating

Professional and considerate. Always placing customers first. No matter how hectic nor the long lines More

by ROYMGONZALEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kristopher Kilgore, Juan Rodiguez, Bryan Morse , Kristine Campbell, Alec Morales

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Oct 14, 2024

Lithia Hyundai of Odessa responded

Thank you for taking the time to share your experience with us, Roy. We are delighted to hear that you found our team to be professional and considerate. Customer satisfaction is our top priority, and we appreciate your kind words.

October 11, 2024

Dealership Rating
Employee Rating

I like the customer service I get in my car I go early to get out early. More

by NVASQUEZRODRIGUEZ13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 14, 2024

Lithia Hyundai of Odessa responded

Thank you for taking the time to share your experience with us. We are glad to hear that you appreciate the customer service you receive at our dealership. We value your time and are happy to hear that you are able to get in and out early when visiting us.

October 10, 2024

Dealership Rating
Employee Rating

My service advisor was very sweet and explanatory. I also really enjoy the online approval policy. I think it’s great More

by ASHLEIGHMULL7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kristine Campbell

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Oct 11, 2024

Lithia Hyundai of Odessa responded

Thank you for taking the time to leave a review, Ashleigh. We are thrilled to hear that you had a positive experience with your service advisor and that you appreciate our online approval policy. We strive to provide excellent customer service and convenience to all of our customers. Thank you for choosing Lithia Hyundai of Odessa for your automotive needs.

October 10, 2024

Dealership Rating
Employee Rating

Great customer service . Very professional . Took care of service in a timely manner. 5 stars More

by RYANABILA1981
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kristopher Kilgore, Juan Rodiguez, Bryan Morse , Kristine Campbell, Alec Morales

Report | Print
Oct 10, 2024

Lithia Hyundai of Odessa responded

Thank you for taking the time to share your positive experience with us, Ryan. We are pleased to hear that you found our customer service to be great and our team to be professional. It's always our goal to provide efficient and timely service to our customers.

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