Eric Hippen | Page 10

Our experience was really good. I think the fact that the salesperson waited until late in the discussion to tell us there are no discounts on hybrids was something to tell us up fr I think the fact that the salesperson waited until late in the discussion to tell us there are no discounts on hybrids was something to tell us up front. I asked about discounts which is when he told us of their unusual practice of no discounts. More

by UIHAWKS12 Verified Customer Verified Customer

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The Toyota website is easily navigated and helps in pinpointing which model is best for you. Then the in-person salesman can answer the nuance questions you have. The whole experience was much smoother pinpointing which model is best for you. Then the in-person salesman can answer the nuance questions you have. The whole experience was much smoother and relaxing than the old days of car buying. More

by PCMEENAN Verified Customer Verified Customer

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I like Toyota cars only issue was car was not the one I ordered in September ordered in September More

by NINEPUTT9 Verified Customer Verified Customer

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I had a fantastic experience at Toyota! Tyler was incredibly patient with me as I took my time deciding, and I never felt rushed or pressured. The entire Toyota team was friendly, professio Tyler was incredibly patient with me as I took my time deciding, and I never felt rushed or pressured. The entire Toyota team was friendly, professional, and provided excellent customer service. They answered all my questions thoroughly and made the process smooth and stress-free. I truly appreciate their honesty and willingness to help. Highly recommend this dealership for anyone looking for a great car-buying experience! More

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I am very happy with my new vehicle. I am frustrated with my trade-in. It was absolutely undervalued, but with the excitement and situation, I felt compelled to agree to the initial offe I am frustrated with my trade-in. It was absolutely undervalued, but with the excitement and situation, I felt compelled to agree to the initial offer. As much as I love my new vehicle, I still have a pit in my stomach, where I feel that I was “taken“. I try to focus on my new vehicle, but I still feel that they knowingly screwed me and as a repeat customer, I am frustrated. More

by JONWPROCTOR Verified Customer Verified Customer

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We were very pleased with the attention, graciousness, and courtesy that we received from Eric Cornelison. He wasn't pressuring us, and was very helpful! We started wanting a manual Tacoma. We designed and courtesy that we received from Eric Cornelison. He wasn't pressuring us, and was very helpful! We started wanting a manual Tacoma. We designed one for a delivery w/a deposit of 500 dollars. After waiting for over 6 months we ended up purchasing a Tacoma from a different dealership. The other dealership's salesman obviously didn't care about us and just wanted to make a sale. The service department at the other dealership was excellent. We weren't as happy with their salesperson. Eric reached out to us when a manual Tacoma finally came in to Toyota DM. We drove it, but since we had already purchased a Tacoma, we looked at several other vehicles. Eric was very accommodating to us. We test drove two different vehicles, and finally decided on our Cruiser. We are still trying to understand all the bells and whistles. We did appreciate the help we received getting accustomed to all the different electronics. Justin Vos was extremely accommodating and even responded several times to my emails, as I was trying to figure out my remote start etc. I hope to come back to the Toyota of DM for a second Tutorial on the cruiser. I need a bit more guidance on the technical. We did not know on the Cruiser that it took only premium unleaded gas. That was a surprise to us. No one had mentioned that earlier. Maybe they just assumed that we would know? So the end result was that we started working with Eric on a Tacoma. When one of those didn't come and we had to get another vehicle, we ordered a Tacoma with everything we wanted from a different dealership. We came back to look at the Tacoma when it finally arrived at the dealership, and we ended up buying something completely different because of Eric Cornelison. More

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Because of very limited supply from Toyota, we had to wait two and a half years for our new Prius Prime XSE Premium. Not only was the wait well worth it, but Todd stayed in touch and kept us informed all wait two and a half years for our new Prius Prime XSE Premium. Not only was the wait well worth it, but Todd stayed in touch and kept us informed all the way. The attention to building a Customer relationship is what instills trust and confidence, which is why we will always be returning to Toyota Des Moines for all our maintenance and future vehicles. More

by KIRSCHEN Verified Customer Verified Customer

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We have bought 3 vehicles from DSM Toyota. They kept up updated on our order. Once the vehicle came in we were treated well. They kept up updated on our order. Once the vehicle came in we were treated well. More

by JACKIE.GARDNER Verified Customer Verified Customer

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Todd was very nice to work with and kept me well informed about my car order. about my car order. More

by PAULAPIERACCI Verified Customer Verified Customer

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Friendly, knowledgeable and accommodating salesman (Todd Feichter). He kept me well informed throughout the car buying process. Justin Vos showed me how to operate my new vehicle and was great too! Both o Feichter). He kept me well informed throughout the car buying process. Justin Vos showed me how to operate my new vehicle and was great too! Both of those men are real assets for Toyota of Des Moines. More

by WENDA.HUTCHISON Verified Customer Verified Customer

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