Eric Koval
Eric Koval at Matthews Hyundai of Greece

Eric Koval | Page 17

Service Advisor

Matthews Hyundai of Greece

3975 W Ridge Rd
Rochester, NY 14626

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4.8
249 Reviews
4.8

249 Reviews

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249 Reviews of Eric Koval

June 09, 2025

Dealership Rating
Employee Rating

We have been customers for many years and are always completely satisfied with our service appointments. The personnel are warm, friendly & very helpful! More

by okrobinson14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ashley, service manager

Jun 09, 2025

Matthews Hyundai of Greece responded

Hi- Your satisfaction is our top priority. Thank you for letting our team know how we did! We look forward to helping again in the future. Take care!

June 08, 2025

Dealership Rating
Employee Rating

Eric has gone above and beyond helping us work with the warranty company, getting our repairs done. He kept us informed of all their findings, and all the repairs before they were done. We would also like More

by tmcwise5899
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Todd Scharping , Ashely

Jun 09, 2025

Matthews Hyundai of Greece responded

Hi-We're delighted to hear about your experience. Thanks for sharing! It's feedback like yours that reminds us why we do what we do. Please let us know what we can do for you in the future.

June 06, 2025

Dealership Rating
Employee Rating

When my car got towed in to Matthews Hyundai in Greece I did not know what to expect. But the service department reached out quickly and put all my fears to rest. They got me back on the road the same day! More

by CJAMES14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Todd Scharping , Massimo Castelli

Jun 09, 2025

Matthews Hyundai of Greece responded

Hi- Your satisfaction is our top priority. Thank you for letting our team know how we did! We look forward to helping again in the future. Take care!

June 06, 2025

Dealership Rating
Employee Rating

No complaints on the service department. My car was serviced rather quickly. There is a nice waiting area and everyone was friendly. More

by JOSICAT20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Todd Scharping

Jun 06, 2025

Matthews Hyundai of Greece responded

Hi- Thank you for sharing your positive experience with us. We are delighted to hear about the smooth transaction and our team's dedication. We appreciate your trust and look forward to serving you again soon!

June 05, 2025

Dealership Rating
Employee Rating

Very helpful and We had a very good experience with the sales, service and finance people. The facility was very comfortable, and we would recommend doing business with them. More

by lathropr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Todd Scharping

Jun 06, 2025

Matthews Hyundai of Greece responded

Hi- Our Team is committed to providing each of our customers with the best automotive experience and we’re happy to hear they delivered! We sincerely value your business and look forward to your next visit! Happy driving!

June 02, 2025

Dealership Rating
Employee Rating

Very professional and informative about what needed to be done and the approximate cost of all the services needed More

by bodenrw1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Todd Scharping

Jun 03, 2025

Matthews Hyundai of Greece responded

Hi- We're delighted to hear about your experience. Thanks for sharing! Our top priority is customer service. Hearing about it in action makes our day. We appreciate you!

June 02, 2025

Dealership Rating
Employee Rating

I was not expecting to be told to go half on a battery for a vehicle we just purchased because a tow truck driver assumed I left my lights on in which I didn't More

by ARTHURKING1956
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 03, 2025

Matthews Hyundai of Greece responded

Hi- Thank you for reaching out to us regarding your recent visit. We apologize for any frustrations you experience and are looking into this with our Team. In the meantime, we thank you for your patience and look forward to speaking to you soon.

June 02, 2025

Dealership Rating
Employee Rating

Great customer service,knowledgeable people and good customer experience always encourage customers to share their experiences More

by IKKIK7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Todd Scharping

Jun 03, 2025

Matthews Hyundai of Greece responded

Hi- We're delighted to hear about your experience. Thanks for sharing! Our top priority is customer service. Hearing about it in action makes our day. We appreciate you!

May 26, 2025

Dealership Rating
Employee Rating

I was 3 days over my warranty for 30k maintenance. I told him not to do it just change the oil even though they had to replace my engine when I had like 6,000 MI on it total lemon my horn has stopped More

by jrazorfgp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Todd Scharping

May 28, 2025

Matthews Hyundai of Greece responded

Hi- We regret to hear that you had this experience with us. We would like the opportunity to address your concerns. Please reach out to us directly at TellUs@matthewsauto.com when you have a chance. Thank you, and we look forward to hearing from you.

May 26, 2025

Dealership Rating
Employee Rating

Eric Koval is the best. Helpful polite and professional. He makes the repair experience so pleasant and enjoyable More

by nbentiv2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 28, 2025

Matthews Hyundai of Greece responded

Hi- Thanks for highlighting some of our staff who helped make this such a great experience. We are always more than happy to assist you if anything else comes up. Take care!

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