Eric Lovo | Page 20

I found a car online that I was interested in. After sending a message to the dealership, I was contacted within the hour by Eric Lovo. He was polite, knowledgeable and flexible with scheduling. I met h sending a message to the dealership, I was contacted within the hour by Eric Lovo. He was polite, knowledgeable and flexible with scheduling. I met him the next day for an X6 test drive. Although I decided not to purchase, Eric contacted me the next day to ensure that all of my questions were answered. If things change I’ll definitely go back to Eric. More

Report | Print

I had a great experience at BMW of Silver Spring. Will definitely recommend Eric Lovo to friends and family. They really made me feel like family. definitely recommend Eric Lovo to friends and family. They really made me feel like family. More

Report | Print

Could not have been an easier and more enjoyable process! Eric made every step of this process easier than the one before. His attention to detail and customer service was top notch. Any questions I may have Eric made every step of this process easier than the one before. His attention to detail and customer service was top notch. Any questions I may have had were answered promptly and with detail, and anytime I needed something changed or updated, Eric and and his team jumped right on it. From identifying the car, all the way to delivery, Eric made us feel like we were his number one customer due to his attention and caring approach to the selling process. Would highly recommend. More

Report | Print

Fantastic, detailed, thorough! Eric Lovo was my client advisor and he was amazing! He asked me detailed questions to understand my needs and my desires when looking for my car. He a Eric Lovo was my client advisor and he was amazing! He asked me detailed questions to understand my needs and my desires when looking for my car. He also took the time to send me multiple links of cars he thought would suit me and never rushed me with my decision making. I'm not much of a phone talker so he and I texted a lot until I actually came in to see him. He only needed to show me 2 cars in person before I fell in love and never rushed me into making my purchase. He made sure I was informed on everything about the car and the previous owner and also educated me on the car buying experience as it was my first time. He rode with me during my test drive which made me feel a lot more comfortable and safer. I'm very happy with my purchase and even more happy with Eric's help. He's also done a good job following up with me and has encouraged me to stop by the dealership anytime to go over my car's features or any questions that I may have. I appreciate his help mainly because he didn't treat it as just a sale but as a life changing/impacting decision for the client so he was very careful and super patient with me as well. He didn't harass me with multiple calls or emails but made sure to check in via text and encouraged me to come in to see all of the cars they had. It's funny because I ended up getting a car that I never thought i'd be interested in and I love it! All thanks to him! This is the first car that I've bought and I will be sending all of my friends and relatives over to meet with him for assistance with their future purchases. Thanks so much Eric!! More

Report | Print

The process was so painless and dare I say enjoyable. I was treated with the upmost respect and urgency. The X5 I purchased was clean, well maintained, and they had all tge servicing records and carfax doc was treated with the upmost respect and urgency. The X5 I purchased was clean, well maintained, and they had all tge servicing records and carfax documents ready for my review. An all around great experience! More

Report | Print

Eric at BMW of Silver Spring is a straight shooter and a problem solver. Recommend him if you’re in the market for a BMW! problem solver. Recommend him if you’re in the market for a BMW! More

Report | Print

Purchase of M8 (new) This review is about my second purchase of a new BMW within 14 month. While the first purchase was problem free it did not stand out as much as my mos This review is about my second purchase of a new BMW within 14 month. While the first purchase was problem free it did not stand out as much as my most current buying experience, which was extraordinarily satisfying, especially in light of the fact that it had to happen during the time of 'social distancing' . From my initial contact this time around I dealt with Eric Lovo and we worked out the entire transaction by email within a few days - Eric was excellent in responding with all the relevant information very quickly. When it came to the actual pick up of the new car, Eric managed the formalities efficient and quick and so did Julia Plummer in Finance who also impressed me with her knowledge and professionalism. More

Report | Print

Great Experience! As a 56 year old I have purchased a lot of vehicles. BMW of Silver Spring was one of the more pleasant experiences and my salesperson Eric Lovo was p As a 56 year old I have purchased a lot of vehicles. BMW of Silver Spring was one of the more pleasant experiences and my salesperson Eric Lovo was probably the best I have ever worked with. His knowledge of the vehicles and easy going manner was beyond outstanding. He continued to follow-up with me on a small issue I had with my new car and made sure I was completely satisfied. I would certainly recommend BMW of Silver Spring and especially Eric for your next car purchase. More

Report | Print

It was great working with Eric on the purchase of my 15 Ford Fusion. It was more like working with a friend vs a traditional salesman which made the whole process much more comfortable. Ford Fusion. It was more like working with a friend vs a traditional salesman which made the whole process much more comfortable. More

Report | Print

Eric was wonderful. Very knowledgeable and tried his best to meet our needs. Although we did not buy a car with him I would definitely work with him again. best to meet our needs. Although we did not buy a car with him I would definitely work with him again. More

Report | Print