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Eric Lugo
63 Reviews
HI! My name is Eric Lugo, General Sales Manager with 13 years of experience in the automotive industry. I have had the honor of being recognized as one of the top ten finance managers in the country. My passion lies not only in achieving sales excellence but also in restoring antique vehicles, a hobby that fuels my appreciation for automotive history. In my personal time, I cherish playing catch with my 5-year-old son, who inspires me every day.
Read moreDealership Experience
1 yr, 6 mos
Industry Experience
13 yrs
Languages Spoken
English
Spanish
63 Reviews
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63 Reviews of Eric Lugo
September 29, 2025
The staff were all super nice to deal with. I consistently felt like I was in good hands. My only disappointment was that my vehicle needed a software update and had a manufacturing defect - bo I consistently felt like I was in good hands. My only disappointment was that my vehicle needed a software update and had a manufacturing defect - both of which I discovered on my own. This caused inconvenience and the need to come back a couple times (over an hour away). I would have been happier if the dealer checked for such things before delivering the vehicle - really surprised they did not. More
by t_lentini
Verified CustomerOther Employees Tagged: Jonathan Gould, Emma Wytko, Daniel Murari
September 24, 2025
A few years ago, I decided to move away from the traditional dealership model and stick with direct-to-consumer brands like Tesla and Rivian. I had grown tired of the games, high-pressure sales tact traditional dealership model and stick with direct-to-consumer brands like Tesla and Rivian. I had grown tired of the games, high-pressure sales tactics, and the drawn-out process of buying a vehicle—often walking away feeling more frustrated than satisfied. That all changed when I connected with Starling GMC. I had my eye on the GMC Sierra EV Denali and was shopping around at multiple dealerships to get the best deal. From the very beginning, Shannon Finfrock, the sales associate I worked with, Steven, the finance manager, and Eric Lugo went above and beyond to make sure my experience was nothing short of exceptional. Shannon’s personable, family-oriented approach made the entire process smooth and enjoyable. She kept me informed through every step—both before and after the purchase—ensuring I was comfortable and happy with my decision. Meanwhile, Steven provided complete transparency on the lease agreement, walking me through the pricing and discounts in a way that left me feeling confident and reassured. Even after the sale, the service continued to impress. When I had a poor experience at a local dealership regarding a simple software update, Shannon once again stepped in. She made sure Starling’s service center welcomed me like family, took care of my truck right away, and delivered the kind of support the other dealership simply refused to provide. This is not only my first GM vehicle, but also my first experience with Starling GMC, and I can confidently say they’ve changed my perspective on traditional dealerships. Shannon and Steven proved that not all dealers are alike—when you truly listen to the customer and go the extra mile, the result is unmatched loyalty. Thanks to them, I’m now both a GM brand believer and a Starling GMC loyalist. More
by eshirazi
Other Employees Tagged: Steve Zullo, Scott Schuler, Brandon King , Shannon Finfrock
September 22, 2025
Great experience with Scott. Very professional. I look forward to coming back in the future. Very professional. I look forward to coming back in the future. More
by glen14
Other Employees Tagged: Scott Schuler, Emma Wytko
September 17, 2025
Jonathan and Daniel were outstanding, pleasant and professional. As a precious GMC owner, the whole team at Starling GMC is top notch. I will for sure continuously shop at this dealership and will enc professional. As a precious GMC owner, the whole team at Starling GMC is top notch. I will for sure continuously shop at this dealership and will encourage friends and family. More
by johngross202
Other Employees Tagged: Steve Zullo, Scott Schuler, Jonathan Gould, Nateko Thompson, Philip Smith, Emma Wytko, Daniel Murari, Juan Travieso, Brandon King , All the employees who worked behind the scenes detailer's and mechanics
September 15, 2025
Always easy and professional with starling. Very clear appointment process with clear communications throughout.the process. Took care of a safety issue, oil change and car came back clean!! Very clear appointment process with clear communications throughout.the process. Took care of a safety issue, oil change and car came back clean!! More
by roger58
September 13, 2025
Everything anyone could expect. Easy appointments. Smooth drop off. Personal service rides back-and-forth. Estimate and explanation for repairs. Repairs done with OEM and corre Easy appointments. Smooth drop off. Personal service rides back-and-forth. Estimate and explanation for repairs. Repairs done with OEM and correctly. Clean, comfortable, relaxing environment. Smooth, pick up of your vehicle and confidence. More
by heidydondero
Other Employees Tagged: Scott Schuler, Emma Wytko , Personal driver
September 08, 2025
Everything about my recent experience at Starling GMC in Titusville has been very positive in every way. The towing company employee was quick and friendly and the service department did send links to reas Titusville has been very positive in every way. The towing company employee was quick and friendly and the service department did send links to reassure me of the status of my repairs. More
by Mimi
Other Employees Tagged: Emma Wytko , Eric Workman
September 08, 2025
Service was outstanding however trying to use my GMC rewards was a nightmare. I was not able to use it at all. rewards was a nightmare. I was not able to use it at all. More
by Sandi.newton
Other Employees Tagged: Steve Zullo, Scott Schuler, Jonathan Gould, Nateko Thompson, Philip Smith, Dominick Cataldi, Emma Wytko, Daniel Murari, Juan Travieso
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