Eric Matway

Sal Lala my sales person knows the Lexus products very well. During the sales he was very comunicative to me as the process i was going through. well. During the sales he was very comunicative to me as the process i was going through. More

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Monse was a joy and a pleasure to work alongside. Throughout the entire process I experienced genuine helpfulness, forthright communication, and a passion for professionalism with refreshing efficien Throughout the entire process I experienced genuine helpfulness, forthright communication, and a passion for professionalism with refreshing efficiency. More

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They are eager to help with any problem. Convenient to get an appt. Friendly and courteous Prices are high and surprised at the charge for using Credit card. Because there are usually big Convenient to get an appt. Friendly and courteous Prices are high and surprised at the charge for using Credit card. Because there are usually big ticket charges. More

by VICKIE.DEGRAFF Verified Customer Verified Customer

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The Lexus of Naperville dealership is a first-class operation and deserves a five star rating. Eric Matway, Tony Stewart, Joe Castillo and Oscar Aguirre's dedication to the Lexus brand and their years operation and deserves a five star rating. Eric Matway, Tony Stewart, Joe Castillo and Oscar Aguirre's dedication to the Lexus brand and their years of experience resulted in a superior level of service with our recent purchase. Steve & Kelly More

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If you want an EXCELLENT customer service then look for Rick VanPelt! It was by far the best and unforgettable car buying experience. He even searched for the car we want from other dealerships and he was Rick VanPelt! It was by far the best and unforgettable car buying experience. He even searched for the car we want from other dealerships and he was able to deliver it beyond our expectations. He shadowed us to make sure we know how to operate the vehicle. He explained all the features and capabilities of the vehicle including remote start/lock/unlock through your mobile phone to operate and maintain it. We are very happy that we bought our car from Lexus Naperville even if we had to travel far. If you want a professional, knowledgeable, fast, and most important of all an honest person then look for Rick! We are very happy that we had the pleasure to work with Rick! Many thanks once again for the great experience! More

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Update: the dealership worked for fix the situation and work out a deal for mom work out a deal for mom More

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This is the friendliest and most courteous dealership i have done business with. The entire staff made it an enjoyable experience. have done business with. The entire staff made it an enjoyable experience. More

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Everybody I worked with at lexus of naperville was professional, polite, and very helpful. Thank you professional, polite, and very helpful. Thank you More

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Mr Yagnik was such an excellent sales person!He really made me and my fiancé feel special as well as all of the staff greeting us as we walked into Naperville Lexus!Beautiful attitude and professionalism made me and my fiancé feel special as well as all of the staff greeting us as we walked into Naperville Lexus!Beautiful attitude and professionalism comes a long way and Yagnik as well his Lexus team members and managers and staff had just that!Recommend Yagnik and Naperville Lexus to anyone! More

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I choosing to write a review, something I would normally not do… I feel like I have to share my story though, as I am in complete shock as I write this. My experience with Lexus of Naperville, and more spe not do… I feel like I have to share my story though, as I am in complete shock as I write this. My experience with Lexus of Naperville, and more specifically the General Manager, Eric Matway, has been no the oddest interaction I have ever had with a dealership. I will forego the start of the deal, where they admittedly were less than upfront about a few key details I was inquiring about. This being a car I am purchasing sight unseen, from Arizona, there were a few points I wanted to iron out, and that’s where the madness started. Alas, we moved forward… Contract signed, funds from USAA sent, and confirmed received by the dealership… The funds were sent via ACH, as stated by USAA, and personally signed and agreed to by Mr Matway, the GM, per the dealers funding request. This is where things take a more, almost personal turn. I received a call from Mr Matway, and he let me know that they do not accept ACH draws as a form of payment for vehicles. I then spoke to USAA and was able to verify a check could be overnighted, if ACH was returned. His reply: they would not accept any checks from USAA, they will only accept a bank wire?! In speaking not only to USAA, but several other corporate Lexus dealers in my area, this is completely abnormal. This was a certified used Lexus, nothing fancy, possibly the cheapest car on the lot. They made sure to treat me as if I owed THEM something for being interested. I had much higher expectations for Lexus as a brand, choosing to work with someone as small minded as Mr Matway was a poor decision. Mr. Matway has no one to hold him accountable, and that is unfortunate for Mr. Wolf, and his family of dealerships. Lexus of Naperville is not a business I would EVER recommend anyone to frequent if at all possible. The unprofessionalism literally cost me 400$ in a cancelled trip to pick up my vehicle. Thanks for reading! More

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