Eric Messier | Page 2

Wally's Nissan of Latham responded

Hi Margarits67, Thank you so much for taking the time to share your wonderful experience! We're thrilled to hear that our service team provided excellent customer service and explained everything clearly. It's always our goal to make our customers feel informed and satisfied. We'll be sure to pass along your compliments to Eric, Phil, and Kelly! The Team at Wally's Nissan of Latham (518) 278-0766

Wally's Nissan of Latham responded

Hello frank3570, Thank you for your excellent review and for being a loyal Nissan customer over the years. We're thrilled to hear you found our dealership at Wally's Nissan of Latham to be polite, prompt, and efficient. It's also great to know our clean, modern facility with the latest technology added to your positive experience. We appreciate your recognition of our team members, including Eric Messier, Phil Gagliardi, Kelly Vincent, and Ram, and are glad that their service contributed to your high ratings in price transparency, workmanship, service time, and communication. Thank you for recommending us. We look forward to continuing to serve you in the future. Best regards, The Team at Wally's Nissan of Latham (518) 250-4380

Wally's Nissan of Latham responded

Hello Alicia, Thank you so much for taking the time to leave such a wonderful review of your experience at Wally's Nissan of Latham. We are thrilled to hear that you found our service to be quick, our salespeople helpful and attentive, and our overall process thorough. Your positive feedback on the service price transparency, workmanship, service time, and communication is particularly gratifying for our team. We are also delighted to know that you would recommend us to others. Our staff, including Eric Messier, Phil Gagliardi, and Kelly Vincent, work hard to provide a top-notch service experience, and it's great to see their efforts recognized in your review. Your recommendation is the highest compliment we can receive, and we are truly grateful for it. We strive to maintain high standards in every aspect of our service, and it's rewarding to know that this has been reflected in your visit. If there is anything more we can do for you in the future, please do not hesitate to reach out. Thank you once again for choosing Wally's Nissan of Latham, and we look forward to the opportunity to serve you again. Best regards, The Team at Wally's Nissan of Latham (518) 250-4380

Wally's Nissan of Latham responded

Hello, Thank you for sharing your feedback on your recent service visits at Wally's Nissan of Latham. We're pleased to hear that you have had positive interactions with our staff and appreciate your kind words about Eric Messier, Phil Gagliardi, and Kelly Vincent. However, we are concerned to learn about the recurring issues with your vehicle. It's understandably frustrating to have your car in the shop multiple times, especially within a short period of ownership. We apologize for any inconvenience this has caused and are committed to addressing your concerns effectively. We take your feedback seriously and will look into the repeated problem that was previously addressed in September. Our goal is not only to provide excellent customer service but also to ensure the reliability and performance of your vehicle. We value your satisfaction and are glad to know that you would still recommend our dealership. Please rest assured that we are here to support you and will do our utmost to resolve the issue to your satisfaction. If you have any further questions or need additional assistance, please feel free to reach out to us. Your continued trust in our service is important, and we look forward to the opportunity to serve you better in the future. Thank you for choosing Wally's Nissan of Latham. Best regards, The Team at Wally's Nissan of Latham (518) 250-4380

Wally's Nissan of Latham responded

Hello, Thank you for taking the time to share your positive experience with us! We're thrilled to hear that you were impressed with the entire process and that our team provided professional, friendly, and easy-to-work-with service. It's great to know that your car was ready as promised and looked brand new after cleaning. We appreciate your recommendation to friends and family. If you ever have further feedback or if there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future. Best regards, The Team at Wally's Nissan of Latham

Wally's Nissan of Latham responded

Hello Jackothe3rd, We appreciate you sharing your recent experience with us. We apologize for any inconvenience you've encountered. Your feedback is valuable, and we would like to learn more about your specific concerns to address them appropriately. Please feel free to contact our service team at (518) 247-6531 so that we can better understand your situation and work towards a resolution. Thank you for bringing this to our attention. Best regards, The Team at Wally's Nissan of Latham

Wally's Nissan of Latham responded

Hello DarlynnM4, Thank you for taking the time to share your positive experience with us. We are delighted to hear that our team at Wally's Nissan of Latham has provided you with excellent service. Your satisfaction is our priority, and we appreciate your kind words. If you have any further comments or if there's anything specific you'd like to highlight, please feel free to let us know. We look forward to continuing to serve you and appreciate your recommendation. Best regards, The Team at Wally's Nissan of Latham