Eric Olsen | Page 7

Service Maintenance My experience at my 30,000 mile maintenance continues to afford me excellent, timely and professional care by Toyota of N Charlotte. I was greeted pro My experience at my 30,000 mile maintenance continues to afford me excellent, timely and professional care by Toyota of N Charlotte. I was greeted promptly, service order immediately written and dispatched. I even had a $20.00 coupon for helped with the charges! Love my 2012 Camry and most appreciative of the excellent service afforded me by Eric Olsen and colleagues! Many thanks!! More

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Recall service Very satisfied with service and overall experience. Would highly recommend this dealership to anyone looking to buy and/or have there service done at Very satisfied with service and overall experience. Would highly recommend this dealership to anyone looking to buy and/or have there service done at Toyota of N Charlotte. More

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Service Thank you for making your service department a pleasure to visit. From the call to make my appointment, checking in, questions I have, waiting for the Thank you for making your service department a pleasure to visit. From the call to make my appointment, checking in, questions I have, waiting for the service, paying, and getting my car my visit has always been pleasant. I especially appreciate that the noise level in the waiting area is not too loud and not too many different noises. It is easy to get away from the TV and if you want to watch it isn't the news. More

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Could Not Be Happier!!! Earlier this month, I had to take my Camry in for a variety of issues. Eric Olsen set everything up, had it where I could come in and see what the tec Earlier this month, I had to take my Camry in for a variety of issues. Eric Olsen set everything up, had it where I could come in and see what the technician (Peter) had found, explained everything to me and made sure that I was satisfied and understood the issues. One of the things I miss most about where I grew up is the shop where I took my cars and my friends that owned it... I never had to worry about not being taken care of. Eric made me feel like I was back home! Honesty and a good running car go a long way! :) A BIG thanks to Eric and Peter! More

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Consistently good! I brought my 2015 Prius in for the 10K service, and Eric Olsen handled my questions and took care of the car in an efficient manner. I always enjoy ha I brought my 2015 Prius in for the 10K service, and Eric Olsen handled my questions and took care of the car in an efficient manner. I always enjoy having him greet me when I roll up at the service dock. I brought my 2004 Prius here for service the last six years I've lived in the area and must say I will continue to do so... More

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Eric Olsen in Service Dept is fantastic! The last couple times I've gone for service, Eric Olsen has assisted me in getting my vehicle taken care of. He is efficient and exemplifies great cus The last couple times I've gone for service, Eric Olsen has assisted me in getting my vehicle taken care of. He is efficient and exemplifies great customer service. Thank you Eric! More

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Dealership Excellence and Thoughtful Service I had gone to the dealership to see options I might have for replacing a 2002 Toyota Sedan. It had been a wonderful car for me and I put a lot of mile I had gone to the dealership to see options I might have for replacing a 2002 Toyota Sedan. It had been a wonderful car for me and I put a lot of miles on it heading to Greenville, NC, and Savannah, GA to visit my children and grandchildren. When it clocked 153,000 miles it gave me the Main Battery Warning. The dealership analysis revealed that both Main Battery Pack and Inverter were gohe. So I needed another dependable car for my travels. I went to North Charlotte Toyota-Scion intending to explore options. I ended up getting a pre-owned car and deal that will work perfectly for me. Everyone with whom I worked was very caring, friendly, and helpful. I want to mention each of them and express my gratitude: Eric Olsen - Service Dept. He had always serviced my car, knew my need, and found an option for me to consider. Michael Brown and Justin (didn't get his last name) - Sales Dept. When I saw a pre-owned 2007 Camry Hybrid that appealed to me,, they caringly worked with me, sensitive to my needs. Janelle Harris - Financial Sales and Licensing Details - She was very efficient with all the paperwork. As I wrote my name numerous times (which at my age takes time and patience) she was so very understanding and kind, clearly explaining each sheet I signed. Kathy (didn't get her last name) - She made my cell phone "talk to" the car's Bluetooth. She was great with it. Everyone seemed excited for me and with me. I keep my cars a very long time and always purchase pre-owned. It was a wonderful experience. The staff at this dealership feels like a team that has strong, mutual respect and excellent customer care. I would heartily recommend this dealership to anyone. -Ed Palmer, Davidson, NC More

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Excellent service as always Eric Olsen is my service advisor. Excellent service as always. Best service center I have ever delt with. I Am a repeat customer and have owned three Eric Olsen is my service advisor. Excellent service as always. Best service center I have ever delt with. I Am a repeat customer and have owned three four runners in last ten years. More

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Would not go any where else I just bought a 2015 Highlander from Toyota of North Charlotte. This was my 2nd vehicle purchased from them, the first in 2004. I have nothing but p I just bought a 2015 Highlander from Toyota of North Charlotte. This was my 2nd vehicle purchased from them, the first in 2004. I have nothing but praise for this dealership. I worked with Brian Doyle in coming to terms on the price and Kimberly Veney was very thorough in showing me details of my car after papers were signed. But the main reason I went back to Toyota of Lake Norman was because of Will and Eric of the service department. With my 2004 Highlander, these men made sure my car was always in great running condition and never tried to sell me a "bill of goods" like so many other service/repair places. And I'm sure our relationship will continue in the upcoming years with my new Highlander. I highly recommend this dealership when purchasing a new car or having one serviced. More

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Great Service Eric was very efficient it getting me and taking care of my service. I did have an appointment but arrived early and he had me in earlier and out as p Eric was very efficient it getting me and taking care of my service. I did have an appointment but arrived early and he had me in earlier and out as promised. More

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