Eric Palmer
Eric Palmer at Audi Fort Lauderdale
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Eric Palmer | Page 4

Service Advisor

Audi Fort Lauderdale

1200 North Federal Highway
Fort Lauderdale, FL 33304

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4.7
283 Reviews
4.7

283 Reviews

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283 Reviews of Eric Palmer

October 14, 2023

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Employee Rating

What is for an oil change, everything working fine with the car. Received a call back steering wheel. Would not go up and down. I took the car back and they didn’t want to hear about and charged me over More

by AMARTINO60
Service Price Transparency
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Recommend Dealer
No
Oct 16, 2023

Audi Fort Lauderdale responded

We apologize that our service did not satisfy your expectations. Your 2015 Q7 with 105,000 miles was brought in for an oil change on 10/4/23. The oil change was performed, and service light was reset via MMI (radio). At no point was the steering wheel tampered with nor worked on. I understand your frustration however, the steering wheel malfunction is not linked to the oil change performed. We're sorry to hear you had a unsatisfying experience, but we really appreciate you bringing this issue to our attention.

October 03, 2023

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appreciated the attention paid to my concerns regarding my battery and getting me ready for a road trip More

by BMW59520
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Recommend Dealer
Yes
Oct 04, 2023

Audi Fort Lauderdale responded

Thank you for this positive feedback!

September 28, 2023

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This dealership has integrated good technology to better serve the customer. It seems to be supporting the thoroughness of the service inspection, although there is always something to have done in additio More

by JOSEPH.WERT
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Recommend Dealer
Yes

Other Employees Tagged: Christina, Samantha

Sep 29, 2023

Audi Fort Lauderdale responded

We appreciate your generous review, Joseph! We hope to see you again soon!

September 28, 2023

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Employee Rating

I came in for low tire pressure and the rep was able to spot right away I had a nail in the tire. She got me in right away, checked I had insurance and got me in and out in about 40 min. Thanks for bei More

by MD0129
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Recommend Dealer
Yes

Other Employees Tagged: Samatha gets 5 stars, she was my rep not Eric

Sep 29, 2023

Audi Fort Lauderdale responded

Thank you for this kind review, M! We are glad you had a pleasant experience with us!

September 28, 2023

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The staff was very professional and friendly. The employees were very accommodating in providing good-quality service. More

by FETIENNE27
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Recommend Dealer
Yes
Sep 29, 2023

Audi Fort Lauderdale responded

We appreciate your kind review, Fetienne!

September 05, 2023

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It would have been nice to have met my service advisor during my first visit as my only interaction was with the service desk staff. Greatly appreciated access to the larger waiting area; just wish they h More

by HEUNISL
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Recommend Dealer
Yes
Sep 06, 2023

Audi Fort Lauderdale responded

We appreciate your kind feedback, Huenisl!

August 25, 2023

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Very efficient Great communication Attention to detail Problem was taken care of Loaner service great More

by IG
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Recommend Dealer
Yes
Aug 28, 2023

Audi Fort Lauderdale responded

We appreciate your thoughtful feedback!

August 04, 2023

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Shame on you Audi Ft Lauderdale. Customer Experience = zero. Just like your quality control. X More

by KSTENDAR
Sales Price Transparency
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Finance Experience
Recommend Dealer
No
Aug 07, 2023

Audi Fort Lauderdale responded

We thank you for sharing your recent experience with us, K! We want you to know that we appreciate your business and that we sincerely apologize for any inconvenience we may have caused. We strive to provide exceptional service and this experience was not up to our normal standard. That said, may we call you to discuss your experience in greater detail to see how we can remedy the situation and make your experience an exceptional one once again.

July 29, 2023

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Samantha was professional and assisted my service very well. My car inspection was very thorough. More

by PJAUSTIN1128
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Recommend Dealer
Yes

Other Employees Tagged: Samantha

Jul 31, 2023

Audi Fort Lauderdale responded

Thank you for this kind feedback, Pj!

July 22, 2023

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Employee Rating

I did not like the fact that their service advisor did not top off my fluid indicates and he did not inform me of the issues in my car. He just gave me a report and expect me to understand it. Overall, th More

by KITTLINE.PRINCE
Service Price Transparency
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Recommend Dealer
No
Jul 24, 2023

Audi Fort Lauderdale responded

We thank you for sharing your recent experience with us, Kitt! We want you to know that we appreciate your business and that we sincerely apologize for any inconvenience we may have caused. We strive to provide exceptional service and this experience was not up to our normal standard. That said, may we call you to discuss your experience in greater detail to see how we can remedy the situation and make your experience an exceptional one once again.

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