Eric Palmer
Eric Palmer at Audi Fort Lauderdale
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Eric Palmer | Page 3

Service Advisor

Audi Fort Lauderdale

1200 North Federal Highway
Fort Lauderdale, FL 33304

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4.7
281 Reviews
4.7

281 Reviews

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281 Reviews of Eric Palmer

December 27, 2023

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The service advisor Samantha was great she kept in touch with me every step of the way with my car being serviced More

by THETONE5
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Recommend Dealer
Yes
Dec 28, 2023

Audi Fort Lauderdale responded

We appreciate your wonderful feedback!

December 23, 2023

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Amazing picked up car from England and returned it with complimentary car wash xxxxing amazing More

by irving.david
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Recommend Dealer
Yes
Dec 26, 2023

Audi Fort Lauderdale responded

Thank you for this kind feedback, David!

December 15, 2023

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Took my RS3 in to have the tire pressure correctly set in all tires. Service was very quick with no charge. More

by KHESTER
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Recommend Dealer
Yes
Dec 15, 2023

Audi Fort Lauderdale responded

Khester, we're happy to see that you had a 5-Star experience at Audi Fort Lauderdale. Thanks for sharing.

December 12, 2023

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Professionalism and great customer service of staff and documentation of service and recall process change More

by christianvinay
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Recommend Dealer
Yes
Dec 13, 2023

Audi Fort Lauderdale responded

We appreciate your thoughtful feedback, Christian!

December 11, 2023

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I was falsely represented that my recent oil change was not done properly in Canada and was charged $2000 to change a drain plug which real cost is $25 More

by ggosselin
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Recommend Dealer
No

Other Employees Tagged: Abel Torres Moscoso

Jan 29, 2024

Audi Fort Lauderdale responded

We thank you for sharing your recent experience with us, G! We want you to know that we appreciate your business and that we sincerely apologize for any inconvenience we may have caused. We strive to provide exceptional service and this experience was not up to our normal standard. That said, may we call you to discuss your experience in greater detail to see how we can remedy the situation and make your experience an exceptional one once again.

November 02, 2023

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From beginning to end (purchase, service, research)- everyone encountered at this dealership are always very helpful. It doesn't matter whether you are their client - someone is always reaching out or More

by Rhoda Mae Kerr
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Recommend Dealer
Yes

Other Employees Tagged: James Phillips, Tim Alexander

Nov 03, 2023

Audi Fort Lauderdale responded

Thank you for this wonderful review, Rhoda! We are glad you had a pleasant experience with us!

October 22, 2023

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I will find another Audi Dealer. When my 2018 Audi Q3 needs service. Received my vehicle with air not working. I was informed all the other things my car would need but not that my a More

by MS.V.F.WILLIAMS52
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Recommend Dealer
No
Oct 23, 2023

Audi Fort Lauderdale responded

We thank you for sharing your recent experience with us! We want you to know that we appreciate your business and that we sincerely apologize for any inconvenience we may have caused. We strive to provide exceptional service and this experience was not up to our normal standard. That said, may we call you to discuss your experience in greater detail to see how we can remedy the situation and make your experience an exceptional one once again.

October 15, 2023

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This is my second SQ5 but first time purchasing from this Audi store. I felt that Ericka made the process simple, and the sales manager was very fair. Also Jim the financial advisor was great to work with. More

by CWADESTER07
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Recommend Dealer
Yes
Oct 16, 2023

Audi Fort Lauderdale responded

Thank you for this generous review, C! We are glad you had a pleasant experience with us!

October 14, 2023

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What is for an oil change, everything working fine with the car. Received a call back steering wheel. Would not go up and down. I took the car back and they didn’t want to hear about and charged me over More

by AMARTINO60
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Recommend Dealer
No
Oct 16, 2023

Audi Fort Lauderdale responded

We apologize that our service did not satisfy your expectations. Your 2015 Q7 with 105,000 miles was brought in for an oil change on 10/4/23. The oil change was performed, and service light was reset via MMI (radio). At no point was the steering wheel tampered with nor worked on. I understand your frustration however, the steering wheel malfunction is not linked to the oil change performed. We're sorry to hear you had a unsatisfying experience, but we really appreciate you bringing this issue to our attention.

October 03, 2023

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appreciated the attention paid to my concerns regarding my battery and getting me ready for a road trip More

by BMW59520
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Recommend Dealer
Yes
Oct 04, 2023

Audi Fort Lauderdale responded

Thank you for this positive feedback!