Eric Pieper
Eric Pieper at Russ Darrow Kia of Madison

Eric Pieper

Service Advisor

Russ Darrow Kia of Madison

6525 Odana Road
Madison, WI 53719

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4.8
21 Reviews
4.8

21 Reviews

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21 Reviews of Eric Pieper

May 07, 2025

Dealership Rating
Employee Rating

They need to know more about phev's. Service and mechanic did not understand the battery level. Had to wait another day till someone who understood came in. More

by Billk
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 07, 2025

Russ Darrow Kia of Madison responded

Bill, Thanks for sharing your thoughts about your experience. We appreciate your business and hope to see you again soon! Drake Lallas drake.lallas@russdarrow.com

May 07, 2025

Dealership Rating
Employee Rating

I came in for express service and Eric was able to get me right in, they did a great job and had me out in a very reasonable amount of time. Very friendly and thorough and explaining the service. More

by GEORGE@30VENTURES.NET
Recommend Dealer
Yes

Other Employees Tagged: Eric Pieper

May 07, 2025

Russ Darrow Kia of Madison responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Drake Lallas drake.lallas@russdarrow.com

May 05, 2025

Dealership Rating
Employee Rating

Eric provided the quickest service I have ever had at this dealership. He did not try to pressure me into anything other than the oil change I was there to get. More

by samjonelson
Recommend Dealer
Yes

Other Employees Tagged: Eric Pieper

May 05, 2025

Russ Darrow Kia of Madison responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Drake Lallas drake.lallas@russdarrow.com

May 05, 2025

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Eric in service was amazing! Extremely helpful and made a stressful process easy. Highly recommend. More

by TellyKelly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 05, 2025

Russ Darrow Kia of Madison responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Drake Lallas drake.lallas@russdarrow.com

April 30, 2025

Dealership Rating
Employee Rating

The service writer was very friendly and explained everything well. The only issue I have is with the cost of an oil change. A hundred dollars is to high for a simple maintenance issue. More

by ranover3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 01, 2025

Russ Darrow Kia of Madison responded

Thank you for taking the time to share your thoughts on working with our service team. We're glad to hear we delivered such a great experience! Drake Lallas drake.lallas@russdarrow.com

April 29, 2025

Dealership Rating
Employee Rating

Great experience overall! My wife and I had a great experience buying a vehicle with Russ Darrow in Madison. The staff was easy to work with. More

by BLAKE.VANASTEN
Recommend Dealer
Yes

Other Employees Tagged: Eric Pieper

Apr 29, 2025

Russ Darrow Kia of Madison responded

Thank you for choosing Russ Darrow Kia of Madison. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Drake Lallas drake.lallas@russdarrow.com

April 14, 2025

Dealership Rating
Employee Rating

Great service. Love video of how they fixed my car. The cashier might be a bit tight on the personality. More

by NAN.ORAPHIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 14, 2025

Russ Darrow Kia of Madison responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Russ Darrow Kia of Madison. We look forward to having you as one of our valued customers for many more years to come! Drake Lallas drake.lallas@russdarrow.com

March 30, 2025

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Employee Rating

My car was left in the service bay. There was no one there to greet or help me understand what happened done to my vehicle $1000 for a change of spark plugs and an oil change was entire More

by anthonybeasley1978
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Apr 02, 2025

Russ Darrow Kia of Madison responded

Providing a positive experience is our top priority, Anthony, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Drake Lallas drake.lallas@russdarrow.com

March 22, 2025

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Employee Rating

Service and friendliness is always the best in providing the care that my car needs. More

by dandunnavan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 25, 2025

Russ Darrow Kia of Madison responded

Dan, Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Kia of Madison. Drake Lallas drake.lallas@russdarrow.com

March 19, 2025

Dealership Rating
Employee Rating

Great customer service! Quick and friendly! I will return soon.... trust the work they do... More

by RRAMIREZ196877
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 19, 2025

Russ Darrow Kia of Madison responded

Thank you for your business and this review. We're happy to hear Joseph and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Drake Lallas drake.lallas@russdarrow.com

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