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Eric Pieper
Eric Pieper at Russ Darrow Kia of Madison

Eric Pieper

Service Advisor

Russ Darrow Kia of Madison

6525 Odana Road
Madison, WI 53719

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4.8
33 Reviews
4.8

33 Reviews

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33 Reviews of Eric Pieper

March 24, 2026

Dealership Rating
Employee Rating

Freddy Rangel was super knowledgeable and helpful when I needed to do an emergency trade in on my broken down Kia Soul!! 10/10 recommendation More

by florencedieter
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Fredy Rangel

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Mar 24, 2026

Russ Darrow Kia of Madison responded

We’re glad Fredy could step in and guide you through your emergency trade-in. It’s wonderful to know you felt confident in your used Kia Soul and that you’d recommend us. We look forward to helping you again. Drake Lallas drake.lallas@russdarrow.com

October 23, 2025

Dealership Rating
Employee Rating

Eric was very knowledgeable and super helpful. I would recommend him to anyone. I appreciate his transparency and professionalism. His communication about my car was excellent. More

by Gbj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Drake Lallas, Cassidy Fancher

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Oct 24, 2025

Russ Darrow Kia of Madison responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Drake Lallas drake.lallas@russdarrow.com

September 03, 2025

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Employee Rating

Everett is fantastic to work with. Very knowledgeable, friendly and makes the experience not so painful!! Super awesome to work with for sure! More

by RSB0BUOL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ryan Myers

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Sep 03, 2025

Russ Darrow Kia of Madison responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Kia of Madison. Drake Lallas drake.lallas@russdarrow.com

June 09, 2025

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Employee Rating

They got the work done on time and as they promised. Very happy with service. More

by KRISTIEHANSEN3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 09, 2025

Russ Darrow Kia of Madison responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Russ Darrow Kia of Madison. Drake Lallas drake.lallas@russdarrow.com

June 07, 2025

Dealership Rating
Employee Rating

Honestly one of the best dealerships I’ve done business with. Easy to schedule appointments they always are close to the estimated time and my car looks and functions great after they are done with it More

by G
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joseph Kuckuk , Will Akins, Jess Holm

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Jun 07, 2025

Russ Darrow Kia of Madison responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Drake Lallas drake.lallas@russdarrow.com

June 07, 2025

Dealership Rating
Employee Rating

Honestly one of the best dealerships I’ve done business with. Easy to schedule appointments they always are close to the estimated time and my car looks and functions great after they are done with it More

by G
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joseph Kuckuk , Will Akins, Jess Holm

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Jun 07, 2025

Russ Darrow Kia of Madison responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Kia of Madison, we look forward to having you as a valued customer for many years to come! Drake Lallas drake.lallas@russdarrow.com

June 03, 2025

Dealership Rating
Employee Rating

It was fine so stop asking me to rate the visit. I've answered this twice already! More

by Csbehnke
Recommend Dealer
Yes

Other Employees Tagged: Eric Pieper

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Jun 03, 2025

Russ Darrow Kia of Madison responded

Thanks for sharing your thoughts about your experience with Russ Darrow Kia of Madison. We appreciate your business and hope to see you again soon! Drake Lallas drake.lallas@russdarrow.com

June 03, 2025

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Employee Rating

He’s friendly and informative and intelligent. I love my new Kia Sportage Hybrid! I hope to see more of Eric in the future. More

by AIRTRAFFIC90
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michael Krumm

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Jun 03, 2025

Russ Darrow Kia of Madison responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Drake Lallas drake.lallas@russdarrow.com

June 02, 2025

Dealership Rating
Employee Rating

Russ Darrow Kia has always been easy to deal with. I appreciate how they explain everything and don't take forever to check everything over and do an oil change. More

by PIEPS50
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 02, 2025

Russ Darrow Kia of Madison responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Kia of Madison! Drake Lallas drake.lallas@russdarrow.com

June 02, 2025

Dealership Rating
Employee Rating

Eric was very professional and helpful with the service to my car. The online booking process was simple as well. More

by PJ221
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 02, 2025

Russ Darrow Kia of Madison responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Kia of Madison to be a positive one. Please don't hesitate to reach out if you need anything else. Drake Lallas drake.lallas@russdarrow.com

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