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Eric Pieper
Eric Pieper at Russ Darrow Kia of Madison

Eric Pieper

Service Advisor

Russ Darrow Kia of Madison

6525 Odana Road
Madison, WI 53719

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4.8
29 Reviews
4.8

29 Reviews

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29 Reviews of Eric Pieper

June 07, 2025

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Employee Rating

Honestly one of the best dealerships I’ve done business with. Easy to schedule appointments they always are close to the estimated time and my car looks and functions great after they are done with it More

by G
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joseph Kuckuk, Jess Holm, Will Akins

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Jun 07, 2025

Russ Darrow Kia of Madison responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Kia of Madison, we look forward to having you as a valued customer for many years to come! Drake Lallas drake.lallas@russdarrow.com

June 07, 2025

Dealership Rating
Employee Rating

Honestly one of the best dealerships I’ve done business with. Easy to schedule appointments they always are close to the estimated time and my car looks and functions great after they are done with it More

by G
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joseph Kuckuk, Jess Holm, Will Akins

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Jun 07, 2025

Russ Darrow Kia of Madison responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Drake Lallas drake.lallas@russdarrow.com

June 03, 2025

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Employee Rating

He’s friendly and informative and intelligent. I love my new Kia Sportage Hybrid! I hope to see more of Eric in the future. More

by AIRTRAFFIC90
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michael Krumm

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Jun 03, 2025

Russ Darrow Kia of Madison responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Drake Lallas drake.lallas@russdarrow.com

June 03, 2025

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Employee Rating

It was fine so stop asking me to rate the visit. I've answered this twice already! More

by Csbehnke
Recommend Dealer
Yes

Other Employees Tagged: Eric Pieper

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Jun 03, 2025

Russ Darrow Kia of Madison responded

Thanks for sharing your thoughts about your experience with Russ Darrow Kia of Madison. We appreciate your business and hope to see you again soon! Drake Lallas drake.lallas@russdarrow.com

June 02, 2025

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Employee Rating

Very friendly people, that went out of their way, to make my experience very great More

by JTITOYAN
Recommend Dealer
Yes

Other Employees Tagged: Everett Buol

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Jun 02, 2025

Russ Darrow Kia of Madison responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Drake Lallas drake.lallas@russdarrow.com

June 02, 2025

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Employee Rating

Eric was very professional and helpful with the service to my car. The online booking process was simple as well. More

by PJ221
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 02, 2025

Russ Darrow Kia of Madison responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Kia of Madison to be a positive one. Please don't hesitate to reach out if you need anything else. Drake Lallas drake.lallas@russdarrow.com

June 02, 2025

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Employee Rating

Russ Darrow Kia has always been easy to deal with. I appreciate how they explain everything and don't take forever to check everything over and do an oil change. More

by PIEPS50
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 02, 2025

Russ Darrow Kia of Madison responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Kia of Madison! Drake Lallas drake.lallas@russdarrow.com

May 29, 2025

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Employee Rating

Easy in and out repair! Good communication and like the fact they offer transportation back home if your appointment is a long one More

by CZIEGLER
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
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May 29, 2025

Russ Darrow Kia of Madison responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Kia of Madison, we look forward to having you as a valued customer for many years to come! Drake Lallas drake.lallas@russdarrow.com

May 07, 2025

Dealership Rating
Employee Rating

I came in for express service and Eric was able to get me right in, they did a great job and had me out in a very reasonable amount of time. Very friendly and thorough and explaining the service. More

by GEORGE@30VENTURES.NET
Recommend Dealer
Yes

Other Employees Tagged: Eric Pieper

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May 07, 2025

Russ Darrow Kia of Madison responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Drake Lallas drake.lallas@russdarrow.com

May 07, 2025

Dealership Rating
Employee Rating

They need to know more about phev's. Service and mechanic did not understand the battery level. Had to wait another day till someone who understood came in. More

by Billk
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 07, 2025

Russ Darrow Kia of Madison responded

Bill, Thanks for sharing your thoughts about your experience. We appreciate your business and hope to see you again soon! Drake Lallas drake.lallas@russdarrow.com

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