Eric Rittenhouse

Rick is incredible. The finance team was a dream to work with. Never tried to upsell me anything. The GM even popped in the check on the purchase process and they got me The finance team was a dream to work with. Never tried to upsell me anything. The GM even popped in the check on the purchase process and they got me a price that worked well. As an out of state buyer they made the process very secure and easy and transparent. More

by edwininbox Verified Customer Verified Customer

Report | Print

Ana was amazing and super helpful. Purchasing a vehicle sight unseen was scary but she was able to resolve all of my issues and answered all of my questions throughout the entire proce Purchasing a vehicle sight unseen was scary but she was able to resolve all of my issues and answered all of my questions throughout the entire process. More

Report | Print

Everyone was super helpful and responsive. Luis couldn’t do enough for us! Thank you Luis couldn’t do enough for us! Thank you More

Report | Print

I’m blessed to have been connected with Rick when I was inquiring about a used Lexus and having it shipped out west. He was quick, listened to my questions and concerns, thoroughly addressed all my questio inquiring about a used Lexus and having it shipped out west. He was quick, listened to my questions and concerns, thoroughly addressed all my questions, and helped me get a price that my wife would approved. He sent detailed images and videos and drove the car himself. As an out of state buyer, Rick was a dream to work with. More

Report | Print

In general, I am very pleased with Lexus of Sarasota. Carl Leblance was a very professional and communicative sales associate. He was always available for questions and kept me informed. He connected me Carl Leblance was a very professional and communicative sales associate. He was always available for questions and kept me informed. He connected me with the amazing Jaden Shelburne to understand the technology of the vehicle. He never lost patience and maintained a very positive and helpful manner with me. My experience with finance was initially thought to be positive; however, Eric, I believe, tried to mislead me regarding the maintenance program. This may indeed be a good program but misleading me about the cost of some services left me with a bad image of the experience. I may reconsider the purchase of this program when my two included services are completed. Kelly McKallister, in guest relations, very respectfully and non-defensively responded to my experiences and thoughts associated and made every effort to make things right for me which I very much appreciate. James Deal in service also made every effort to make my experience leaving my new vehicle to have tinting of the windows completed. He had a loaner vehicle ready to go and when i went to pick up my new car, had it washed and parked for me ready to take home. I realize that no experience at a dealership will be perfect, however, Lexus of Sarasota is a work in progress with the construction and hopefully will be a far improved dealership and service provider for our community. More

by PWingenfeld Verified Customer Verified Customer

Report | Print

Overall, our experience was excellent, although our initial visit left us disappointed. The first salesperson we encountered was uninformed and lacked personality. However, when we returned, we learned initial visit left us disappointed. The first salesperson we encountered was uninformed and lacked personality. However, when we returned, we learned that the original salesperson was no longer there. Our new salesperson, Greg, was fantastic and made up for all the previous disappointments. Unfortunately, we can't remember the name of the young man who explained the technology features to us, but he was also very informative. More

by barry.polley Verified Customer Verified Customer

Report | Print

Overall, a good experience. Austin was excellent at addressing my concerns. dealership could have done a better job at letting me know what items were missing from the vehicle r Austin was excellent at addressing my concerns. dealership could have done a better job at letting me know what items were missing from the vehicle rather than my having to figure that out on my own. More

by cdogasman Verified Customer Verified Customer

Report | Print

Anna Lima and the dealership were both a pleasure to do business with in buying the car. I hope future dealings will also be equally good. business with in buying the car. I hope future dealings will also be equally good. More

Report | Print

Greg Dowdy is terrific, honest and trustworthy. End of lease negotiations for new car was pedantic and unsatisfactory. End of lease negotiations for new car was pedantic and unsatisfactory. More

by eckkues Verified Customer Verified Customer

Report | Print

Even with all the construction there were smiles on all their faces! Omar was patient and was very helpful. A team effort from sales to finance to tutorial. their faces! Omar was patient and was very helpful. A team effort from sales to finance to tutorial. More

by JOYCEBROWN777 Verified Customer Verified Customer

Report | Print