Eric Rittenhouse | Page 2

Really nice people, all six of the different people I had to deal with. The low rating is based on multiple failures on execution. Original contact, failure to respond, in writing. Ordered vehicle was goo to deal with. The low rating is based on multiple failures on execution. Original contact, failure to respond, in writing. Ordered vehicle was good until out the door price was established. Again all in writing. Sales documentation, filled out all the requested documents , go to Mexico and the sale could not go through because you never provided the notary, you required, not in writing. All equipment was requested in writing, was not provided, took days to get it done. Price increased. When I was told the car was ready for pickup, went to dealership; car was not ready did not even had a license plate. The license plate was lost and the information I was given needed to be changed. Had to change my information with my security and will not have access for three days, weekend office closed. This was not the Lexus experience I have come to expect, we have multiple Lexus’s. More

by Mar7101ste Verified Customer Verified Customer

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I was going to not recommend this dealership at the present time, however, I’m sure when all the construction is done it will be very nice, but If I knew the entire dealership was under construction I present time, however, I’m sure when all the construction is done it will be very nice, but If I knew the entire dealership was under construction I would have looked elsewhere. No showroom, limited new cars and no privacy when meeting with salesperson. Very noisy with construction noise. Fortunately they happened to have what I was looking for. It seems like it will be a quite a long time before construction is finished. More

by dmatoka Verified Customer Verified Customer

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Jeff G. and Eric R. were absolutely amazing. From the beginning everyone was so helpful and very professional. This was the best experience I've ever had whe and Eric R. were absolutely amazing. From the beginning everyone was so helpful and very professional. This was the best experience I've ever had when buying a vehicle. I've bought multiple and this was the easiest process I've ever had. Major thank you!! More

by enanoracing1045 Verified Customer Verified Customer

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Luis was super helpful in helping me get my new truck. He was very relaxed and made the buying process a breeze. They worked with my budget and got me a good deal on a beautiful vehicle. He was very relaxed and made the buying process a breeze. They worked with my budget and got me a good deal on a beautiful vehicle. More

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Lexus Of Sarasota has a great selection of pre owned certified Lexus. Ana Lima was our salesperson, (she was enthusiastically referred to us from a family member). She was very knowledgeable about the v certified Lexus. Ana Lima was our salesperson, (she was enthusiastically referred to us from a family member). She was very knowledgeable about the various Lexus models and was patient with me, a first time Lexus shopper. The day we went to shop, we had an appointment with her and she was on time and ready to show us around and test drive. We selected our car and Ana helped to negotiate a fair price for our trade in and then onto financing. As we all know, buying a car is never a quick transaction but LOS made it as painless as possible. When the car was prepped and brought around, we were then escorted to the car by the person who sets up your electronics (pairs and adds the Lexus app to your phone). He was quite helpful and patient. I would shop at Lexus Of Sarasota again and would certainly recommend Ana Lima to anybody looking to buy a car from that dealership. More

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The communication was excellent, treated will respect, and they were willing to answer all my questions! and they were willing to answer all my questions! More

by gmrrakes Verified Customer Verified Customer

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Very easy to work with. Continually checking to ensure everything is good. Love the free swag. Continually checking to ensure everything is good. Love the free swag. More

by rosenfeld.matthewb Verified Customer Verified Customer

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We were very happy with the sales and service individuals. Everyone was very professional, especially Kaleb. individuals. Everyone was very professional, especially Kaleb. More

by Jlwdev Verified Customer Verified Customer

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Very knowledgeable and more then helpful sales, finance people. It was a pleasure doing business at Lexus of Sarasota. people. It was a pleasure doing business at Lexus of Sarasota. More

by landmarksalesandleasing1 Verified Customer Verified Customer

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Great experience. We loved working with Ana Lima. She is phenomenal, honest professional and goes the r tra mile. A gem of a salesperson. I will let all my friends loo We loved working with Ana Lima. She is phenomenal, honest professional and goes the r tra mile. A gem of a salesperson. I will let all my friends looking for a Lexus her information. A+ More

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