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Eric Sarjeant

Overview Reviews (591) Inventory (221)

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Eric Sarjeant

Eric Sarjeant | Page 9

General Manager

Ed Martin Toyota

9230 E 141st Street
Noblesville, IN 46060

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4.8

591 Reviews

Overview Reviews (591) Inventory (221)

Dealership Experience

8 yrs, 3 mos

Industry Experience

19 yrs, 3 mos

Specialties & Trainings

Toyota Master Certified In-Dealership Trainer

Toyota Master Certified New Vehicle Sales Manager

Toyota Master Certified Rent a Toyota Manager

14-time Toyota President's Award Winner

Toyota Master Certified Fleet Manager

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4.8

591 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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591 Reviews of Eric Sarjeant

November 22, 2024

Dealership Rating

Great (clean, organized, modern, and spacious) shopping environment, user friendly website. All the departments involved in the purchasing process (sorry that I don't know / can't remember everyone's name) environment, user friendly website. All the departments involved in the purchasing process (sorry that I don't know / can't remember everyone's name) made my buying experience extremely efficient and smooth. My sale representative, Izak Nayamma, is a friendly and honest person, very pleasant to work with. More

by synsia2008

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Izak Nayamma

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Nov 22, 2024 -

Ed Martin Toyota responded

Thank you so much for your thoughtful feedback! We're thrilled to hear that you enjoyed the clean, organized, and modern shopping environment, as well as our user-friendly website. It's wonderful to know that the entire purchasing process was efficient and smooth for you. Izak Nayamma will be so pleased to hear your kind words! We’re lucky to have him on our team, and it's great to know he made such a positive impression. If there's anything else we can assist you with in the future, please don’t hesitate to reach out. Thank you for choosing us! 😊

November 15, 2024

Dealership Rating

Mr. Sergeant does not care about the customer.Had tire warning light. Their solution was to put air in it and send me on my way! Tire had a puncture. warning light. Their solution was to put air in it and send me on my way! Tire had a puncture. More

by Jmh007

Recommend Dealer

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Nov 15, 2024 -

Ed Martin Toyota responded

John, I care very much for the safety of all our customers. We fixed your tire free of charge as per your tire warranty. The fact we added air to the tire seems to be your concern on the review, however, the phone call we had-- the concern was me not approving you to return the vehicle after six full weeks / 2500 miles of ownership due to a nail in the tire issue. We are always here to help and talk about concerns in a calm and professional manner based common sense principles. Thanks Eric Sarjeant General Manager Ed Martin Toyota Cell: 317-385-95

Nov 16, 2024 -

Ed Martin Toyota responded

Mr. John M Harlett, I would like to point out that I did listen to your concern. Before we had a chance to discuss this matter (via your email to me), you had already demanded we refund your $2500 down payment and return the vehicle. If this was the day-after your sale, that would be an option I would have considered. However, 2500 miles and 6+ weeks later, that’s a request that could not be accommodated. The vehicle has already been titled and driven and is a used car at this point. Therefore, it would not qualify for as a new car for interest rates or leasing, not to mention, someone would rightfully expect a proportionate discount for being a used vehicle. If this concern was related to a vehicle deemed a lemon, I would have expressed some kind of goodwill with Toyota to the cause. To anyone reading this, this concern originated by a nail (that you drove over). The conversation went south when you demanded to me what to-do, and furthermore even threated legal action, should I not comply. At the end of the day, I did not appreciate being bullied or talked down to. Could I have handled this better, yes, I would admit to that, but as any reasonable person can assimilate from this conversation, most can assume that the truth is typically in the middle, and your response is one sided and exaggerated. I have apologized for my service advisor putting air in your tire and not catching the nail. That’s where I am at with this argument. Have a good day. Eric Sarjeant, GM, Ed Martin Toyota

Nov 15, 2024 -

Jmh007 responded

Mr. Sarjeant, The conversation didn’t start well. Apparently, you do not have the entire information. When leasing the car I paid an extra $900 + for the tire warranty. Therefore, when I arrived at the dealership to have my tire looked at the experience was not a good one. As you know, I had to ask to have the car put up on the rack to have the tire further inspected, to which my suspicions were validated, a nail in the tire. Your service young man only wanted to add air to the tire and have me move on down the road. That could have resulted in a very dire situation. So, when the new tire was placed, it was not free. I had paid for the warranty. In my years of sales, I never spoke to a customer in this way. My career was longer than you have been able to speak. Did I have unhappy customers, yes at times I did. I listened to their concerns and then readily asked how I might make the situation right. You, sir, have hurled many accusations and have not acted in a professional manner. We have 2 Ed Martin dealerships in our community, never has my wife been treated with such disrespect. Understand, I will not be spoken to in the manner you spoke to me. It was rude and disrespectful. Might I suggest a customer service course for you in how to handle an unhappy customer. More importantly, the service department needs a course in helping a customer before they have to ask for the help. Sincerely and very unhappy, Mr. John M. Harlett

November 02, 2024

Dealership Rating

Employee Rating

Awesome dealership with knowledgeable staff. Big thanks to Ben, Brandon and Xavier making my purchase a great experience. Best in class dealer and staff! Big thanks to Ben, Brandon and Xavier making my purchase a great experience. Best in class dealer and staff! More

by Stcoffey1

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Benjamin Norman, Xavier Potter , Brandon Selig

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Nov 02, 2024 -

Ed Martin Toyota responded

Thank you for your business and for choosing our dealership for your beautiful new Toyota!

October 19, 2024

Dealership Rating

Employee Rating

Paid $20,000 for a used car seven months ago. The dealer did not check all outstanding recalls and service bulletins before delivery. It would’ve taken 54 min of service time to fix. Now, beca The dealer did not check all outstanding recalls and service bulletins before delivery. It would’ve taken 54 min of service time to fix. Now, because of their negligence, they want $10,800 to repair. Called Eric, he didn’t care, wouldn’t even try to work wit me. More

by Wadsworthpam3

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Other Employees Tagged: Sam Martin

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Oct 19, 2024 -

Ed Martin Toyota responded

Wadsworthpam3, The 2019 Ford you bought from us in December 2023 was sold as-is because it was outside the manufacturer’s warranty by time and miles both. It is unfortunate that if has developed a large repair in just shy of the one-year you have been the owner. It’s not that I “don’t care” by any means, it’s that you declined the additional service we offered in the closing of the car deal. It’s not on Ed Martin Toyota to give you warranty for free forever on your vehicle. If the open recall caused the fault 10-months in the future of the sale, then your frustrations should be directed at Ford Motor Credit, not Ed Martin Toyota. Thanks Eric Sarjeant General Manager

October 18, 2024

Dealership Rating

Employee Rating

Worked with Eric on trading two land cruisers for one of his custom builds. Flawless transaction even though we are 12 hours apart. Will be purchasing again from them for sure. his custom builds. Flawless transaction even though we are 12 hours apart. Will be purchasing again from them for sure. More

by Brian

Sales Price Transparency

Trade-in Experience

Purchase Time

Recommend Dealer

Yes

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Oct 18, 2024 -

Ed Martin Toyota responded

Thank you for your business and feedback, Brian! We're thrilled to hear that Eric made your transaction smooth and flawless, even from 12 hours away. We appreciate your trust in us and look forward to assisting you with your next purchase! Safe travels, and see you again soon! 🚗✨

September 24, 2024

Dealership Rating

Employee Rating

Yes, I would recommend Ed Martin Toyota. They were professional in every catagory relating to customer service. They were professional in every catagory relating to customer service. More

by mason.stuart

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: John Goodpaster, Chris Seymour

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Sep 24, 2024 -

Ed Martin Toyota responded

Thank you for your recommendation! We're glad to hear you had a professional and positive experience with our team. We appreciate your business and support!

September 19, 2024

Dealership Rating

Employee Rating

Just a great experience starting with my sales guy Anthony Smith ( Down to earth, knowledgeable, easy to talk to) and Sam Martin in finance, 2nd time working with Sam ( 2nd truck financed thru toyota) Anthony Smith ( Down to earth, knowledgeable, easy to talk to) and Sam Martin in finance, 2nd time working with Sam ( 2nd truck financed thru toyota) Sam is just great to work with! Actually everyone I had contact with made me feel at ease, & no pressure..highly recommend Ed Martin Toyota! Well worth my drive from Greenwood. More

by gtye379

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Sam Martin, Anthony Smith

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Sep 19, 2024 -

Ed Martin Toyota responded

Thank you for your business and your fantastic review! We appreciate your recommendation and are glad you found the drive from Greenwood worthwhile. We are looking forward to seeing you again, enjoy your new Toyota!

September 17, 2024

Dealership Rating

Employee Rating

There whole team. Are bunch great people .I have bought one car from this year aready.took friend of mine down there amd he left in nice new ride .even the numbers for Are bunch great people .I have bought one car from this year aready.took friend of mine down there amd he left in nice new ride .even the numbers for new truck didn't work for me on my end .I would recommend this dealership over any other toyota dealership with in 600 miles of noblesville indiana More

by Bluegto2004

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Xavier Potter, Bryan Wiltgen

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Sep 18, 2024 -

Ed Martin Toyota responded

Thank you so much! We truly appreciate your business and feedback. Enjoy your new Toyota!

September 17, 2024

Dealership Rating

Employee Rating

The entire team at Ed Martin Toyota was absolutely fantastic. Thankful was one of the best car salespeople I have ever dealt with. Eric was very attentive when I arrived and made sure that I was tak fantastic. Thankful was one of the best car salespeople I have ever dealt with. Eric was very attentive when I arrived and made sure that I was taken care of. And Sam was quick, efficient, and very detailed in the finance process. HIGHLY recommend to anyone looking for a great experience; Start to Finish! More

by Joe Lobraco

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Thankful Ackerman , Sam Martin

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Sep 17, 2024 -

Ed Martin Toyota responded

Thank you for your amazing feedback! We’re thrilled to hear that our team, including Thankful, Eric, and Sam, provided you with such a fantastic experience from start to finish. We truly appreciate your recommendation and your business! Enjoy your new Toyota!

September 16, 2024

Dealership Rating

Employee Rating

Enjoyed meeting with the rep, very pleasant to deal with. I’m still in the evaluation stages of my purchase, but he is definitely in the consideration as well as your dealership. I’m still in the evaluation stages of my purchase, but he is definitely in the consideration as well as your dealership. More

by kdbow5

Recommend Dealer

Yes

Other Employees Tagged: Bryan Wiltgen

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Sep 16, 2024 -

Ed Martin Toyota responded

Thank you so much for your feedback! We look forward to working with you again!

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