I arrived at 7:02am and waited.
The gentleman that was assigned my check-in, told me someone else would wait on me and took off. He came back 15 minutes later with a Monster energy
The gentleman that was assigned my check-in, told me someone else would wait on me and took off. He came back 15 minutes later with a Monster energy drink and said "well, I guess I'll take care of you now". It was now 7:26am and 3 other people that came in after me had already been checked in and their service started. The service rep first asked if I had an appointment - yes, for 7:15am. He apologized to me and said he had overslept and was running late. Meanwhile, I live an hour away and was 13 minutes early for my appointment. From what I can tell, the actual service to my car was fine. However, the individual that checked me in / out - needs customer service training and time management training. Thank you.
More
by noraperrine
Verified Customer
Verified Customer
Service Price Transparency
Oct 13, 2026 -
Lester Glenn Subaru responded
Hi Nora,
Thank you for taking the time to share your feedback, and thank you for speaking with our Service Director, Kerry. You arrived early for your appointment after a long drive, and you deserved to be greeted promptly and checked in on time. Instead, you waited while other customers were helped ahead of you, and that is not the experience we want anyone to have at our Toms River Subaru service department. We sincerely apologize. Your feedback has been shared with our service team, and we are addressing it directly.
We’re glad the service on your Subaru went well, and we appreciated the opportunity to make this right. For future visits, our Subaru pickup and delivery service can save you the drive altogether. Our team will collect your vehicle, complete your maintenance, and return it to you.
Thank you for choosing Lester Glenn Subaru. We appreciate the opportunity to address your concerns with you and will continue to work to improve our processes internally.
Happy Driving,
The Lester Glenn Subaru Team
To all the staff at Lester Glenn; you all did a great job
in helping me to lease a new 2026 Subaru outback! The whole process went smoothly because of your friendly professional approach to Customer Service!
in helping me to lease a new 2026 Subaru outback! The whole process went smoothly because of your friendly professional approach to Customer Service! Thank you for all your help!
More
by LAURAMANN
Verified Customer
Verified Customer
Service Price Transparency
Oct 14, 2026 -
Lester Glenn Subaru responded
Hi Lauramann,
Congratulations on your new 2026 Subaru Outback! We’re so glad our team’s friendly, professional approach made your lease go smoothly. We’ll be sure to share your kind words with Patrick, Eric, Anthony, and everyone who helped. Our Subaru service department is here whenever your Outback needs maintenance.
Thank you for choosing Lester Glenn Subaru on Route 37 West in Toms River!
Happy Driving,
The Lester Glenn Subaru Team
Service was very busy that day.
Waited for my vehicle and it was done in just under an hour.
Waited for my vehicle and it was done in just under an hour.
More
by HOGLANDER56
Verified Customer
Verified Customer
Service Price Transparency
Oct 14, 2026 -
Lester Glenn Subaru responded
Hi Hoglander56,
Thank you for sharing your experience! Even on a busy day, our Subaru service team works hard to get you back on the road quickly, and we’re glad your vehicle was ready in just under an hour. We’ll be sure to pass your feedback along to Eric.
Thank you for choosing Lester Glenn Subaru service on Route 37 West in Toms River!
Happy Driving,
The Lester Glenn Subaru Team
I had a great experience.
My advisor was very polite and professional. I’ll definitely be going back to this dealership
My advisor was very polite and professional. I’ll definitely be going back to this dealership
More
by MCKEON5436
Verified Customer
Verified Customer
Service Price Transparency
Oct 07, 2026 -
Lester Glenn Subaru responded
Hi MCKEON5436,
Thanks for sharing your experience! We’re glad your advisor was polite and professional and helped make your visit a great one. We appreciate you choosing Lester Glenn Subaru and look forward to seeing you again!
Thank you for choosing Lester Glenn Subaru in Toms River!
Happy Driving,
The Lester Glenn Subaru Team
I had my son take car in for first time by himself.
He had a great experience with Eric. Will be a repeat customer. No issues! Thank you!
He had a great experience with Eric. Will be a repeat customer. No issues! Thank you!
More
by s0l69
Verified Customer
Verified Customer
Service Price Transparency
Oct 07, 2026 -
Lester Glenn Subaru responded
Hi s0l69,
Thanks for sharing your experience! We’re glad Eric made your son’s first visit on his own a positive one. It’s great to hear everything went smoothly and that he had such a good experience. We appreciate your trust in our team and look forward to seeing you again!
Thank you for choosing Lester Glenn Subaru in Toms River!
Happy Driving,
The Lester Glenn Subaru Team
Employees are courteous and seem to be concerned.
U are kept informed of any and all issues and the solutions to take care of your car
U are kept informed of any and all issues and the solutions to take care of your car
More
by angelmottola48
Verified Customer
Verified Customer
Service Price Transparency
Oct 05, 2026 -
Lester Glenn Subaru responded
Hi angelmottola48,
Thanks for sharing your experience! We’re glad our team was courteous, attentive, and kept you informed about your vehicle throughout the service process. Making sure you understand any issues and the recommended solutions is important to us.
We appreciate you choosing Lester Glenn Subaru Service in Toms River!
Happy Driving,
The Lester Glenn Subaru Team
Always extremely helpful and friendly.
My issue was addressed, and the service was completed quickly.
My issue was addressed, and the service was completed quickly.
More
by CJACKSON623
Verified Customer
Verified Customer
Service Price Transparency
Oct 02, 2026 -
Lester Glenn Subaru responded
Hi CJACKSON623,
Thanks for sharing your experience! We’re happy our Lester Glenn Subaru service team in Toms River was able to resolve your issue quickly and provide the friendly, helpful service you’ve come to expect. We appreciate you choosing us!
Happy Driving,
The Lester Glenn Subaru Team
This Lester Glenn Subaru dealership is pleasant and
professional to deal with and do a good job on all fronts.
professional to deal with and do a good job on all fronts.
More
by FOKKELIEN.FINK
Verified Customer
Verified Customer
Service Price Transparency
Sep 29, 2026 -
Lester Glenn Subaru responded
Hi FOKKELIEN.FINK,
Thanks for sharing your experience! We’re glad you’ve found Lester Glenn Subaru to be a pleasant and professional dealership and that our team continues to take good care of you across the board. We truly appreciate your business and kind feedback!
We look forward to serving you again in the future!
Happy Driving,
The Lester Glenn Subaru Team
I bring my truck there for all my service that is needed
when it comes up and as always, it’s always a pleasure very friendly staff very knowledgeable great atmosphere when I leave there I’m satisfied and h
when it comes up and as always, it’s always a pleasure very friendly staff very knowledgeable great atmosphere when I leave there I’m satisfied and happy not upset and discouraged like some other places great place Great staff thank you for all you do. !!
More
by RNASH1964
Verified Customer
Verified Customer
Service Price Transparency
Sep 28, 2026 -
Lester Glenn Subaru responded
Hi RNASH1964,
Thanks for sharing your experience! We’re so glad you continue to trust the Lester Glenn Subaru service team with your truck and consistently leave feeling satisfied and well taken care of. Friendly, knowledgeable service and a welcoming atmosphere are exactly what we strive to provide. We truly appreciate your continued business and kind words!
We look forward to serving you again in the future!
Happy Driving,
The Lester Glenn Subaru Team
Friendly people great service mechanical department is
great always give me an update on your vehicle being serviced
great always give me an update on your vehicle being serviced
More
by Valhalla
Verified Customer
Verified Customer
Service Price Transparency
Sep 28, 2026 -
Lester Glenn Subaru responded
Hi Valhalla,
Thanks for sharing your experience! We’re glad you’ve consistently found our team at Lester Glenn Subaru to be friendly and helpful. Keeping you updated throughout the service process is an important part of providing a great experience, so we’re happy to hear our service team keeps you informed while your vehicle is being worked on.
We look forward to serving you again in the future!
Happy Driving,
The Lester Glenn Subaru Team
Dealer Reviews
Cars for Sale
Dealer Log In
