Eric Senatore | Page 2

Lester Glenn Subaru responded

Hi IVIANNYJ, Thanks for sharing your feedback. We understand your frustration and want to clarify the full scope of the service provided. From November 2025 through March 2026, our team worked diligently to diagnose and address the issues with your vehicle. Initial diagnostics identified a head gasket oil leak that caused damage to two sensors, which were later replaced by an outside facility without addressing the underlying leak. When your vehicle returned, our team repaired the oil leak and replaced a sensor, with Subaru contributing $3,000 toward the repair cost. Additionally, when the aftermarket sensor failed, we replaced it at no charge as a courtesy and provided a loaner vehicle at no cost during the repairs. Our goal has always been to resolve the issue fully, and we took multiple steps to assist, going above and beyond standard service. We appreciate your patience throughout this process and hope this helps clarify the efforts made on your behalf. Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi tjmgrandpa, Thanks for sharing your experience! We truly appreciate the applause and are so glad to hear that both our client representatives and technicians provided professional, attentive, and friendly service during your Forester maintenance. Delivering a well-rounded and positive experience is exactly what we strive for every day. Thank you for your recommendation. It means a lot to the entire team, and we look forward to continuing to take care of your automotive needs. Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi jojobean6288, We’re very sorry to hear about your experience and that the work performed did not meet expectations. This is far from the level of quality and care that is expected, and your concerns are being taken seriously and reviewed internally! We would appreciate the opportunity to better understand what occurred. Please reach out to customercare@lesterglenn.com with additional details so this can be looked into further! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi Jimberg806, Thanks for sharing your experience! It’s wonderful to hear that your visits over the years have been exceptional and that today’s service was professional and timely. The team truly appreciates your continued trust and loyalty! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi Roznup, Thanks for sharing your experience! It’s fantastic to hear that Eric made your service visit easy and informative, providing helpful guidance on what maintenance is necessary and what can wait. We’re also glad you enjoyed the comfortable waiting area and lattes! Feedback like yours highlights the team’s dedication to making every visit smooth and enjoyable! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi barbarn2, Thanks for sharing your experience! It’s wonderful to hear that the team’s professionalism, knowledge, and dedication to treating customers with respect keep you coming back for your vehicles. Providing the best value and making every visit a positive experience is always our goal, and we’re thrilled it’s made such a lasting impression! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi KCladek, Thanks for sharing your experience! It’s great to hear that Anthony was attentive, friendly, and able to answer all your questions. Providing knowledgeable and caring service is always the goal, and we’re thrilled your visit was such a positive one! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi Linda, Thanks for sharing your experience! We’re thrilled to hear that Eric and the entire team made your visit smooth and enjoyable. From a comfortable waiting area to clear updates throughout your service, we strive to make every step seamless. It’s wonderful to know Eric’s professionalism and kindness stood out during your visit! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi April, Thanks for sharing your experience! We’re glad to hear you received great service from everyone involved. We appreciate your feedback regarding the lunch break timing and will make sure to provide that heads-up in the future so scheduling is even smoother. We look forward to serving you again! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi Barry, Thanks for sharing your experience! It is great to hear that the team provided helpful, professional, and caring service from check-in to check-out. Delivering excellent service throughout the entire visit is always the goal! Happy Driving, The Lester Glenn Subaru Team