Eric Senatore | Page 2

Lester Glenn Subaru responded

Hi JANE13159, Thanks for sharing your experience! We’re so glad to hear you consistently have a positive experience with our Subaru team. It’s wonderful to know Edward provided such thorough, patient, and caring service during your visit. We’re especially happy he was able to take care of everything for you, including arranging a loaner vehicle when unexpected issues came up, so you didn’t have to worry about transportation. That level of support and convenience is exactly what we strive for every day! We truly appreciate your continued trust and kind words. Thank you for choosing us! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi ishor2001, Thank you for taking the time to share your feedback. We understand how frustrating it can be when a vehicle concern is not resolved to your satisfaction, and we appreciate the opportunity to provide some additional context. Throughout the diagnostic process, our team thoroughly evaluated your vehicle, including multiple road tests performed by both our technician and management team. During your most recent visit, no humming noise consistent with a mechanical failure was identified. The only condition observed was tire noise associated with uneven tire wear, which can occur when wheel alignment issues are present. We also understand your concerns regarding your case with Subaru Advocacy. While Subaru Advocacy operates independently from our dealership, we reached out on your behalf to seek additional assistance. As a result, Subaru offered to cover 50% of the cost of the recommended tire replacement and wheel alignment as a goodwill gesture. We recognize that this has been a frustrating experience, and while we may not agree on the cause of the concern, our goal has always been to provide honest recommendations based on our findings and Subaru's guidance. We remain committed to assisting you and would be happy to discuss any additional questions you may have. Thank you for your feedback and for choosing Lester Glenn. Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi ES, Thanks for sharing your experience! We’re so glad to hear you found our team courteous and our facility spotless. Providing great customer service and a comfortable, welcoming environment is exactly what we strive for every day! We’re happy to know you enjoyed the waiting area and had a positive visit overall. Thank you for taking the time to leave a review and for choosing us! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi tracfast1, Thanks for sharing your experience! We’re glad to hear the service center continues to provide a pleasant, informative, and professional experience while delivering quality, on-time repairs. Consistency like that is exactly what the team strives for, and it’s great to know that stood out during your visit! We truly appreciate your feedback and thank you for choosing us! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi MAMUSLOVSKI, Thanks for sharing your experience! We’re glad to hear the team was prompt in responding to your questions and service needs, and that your visit was a comfortable one. Providing quick communication along with a clean, spacious waiting area is exactly what we strive for during every service visit. We truly appreciate your feedback and thank you for choosing us! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi MICHAELFOXPROVISIONS, Thanks for sharing your experience! It's wonderful to hear that our service team provided professional and friendly support while clearly explaining the work performed and any recommendations. We’re especially glad you felt well-informed throughout your visit. That level of transparency and care is exactly what we strive for. We truly appreciate your continued trust and look forward to helping you with your future vehicle purchases at Lester Glenn. Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi HOGLANDER56, Thanks for sharing your experience! It's great to hear that your check-in process is quick and efficient, and that your vehicle is taken in right away when you arrive. Providing a smooth, minimal-wait experience for our service guests is exactly what we strive for. We truly appreciate your continued trust and your feedback. Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi erdmane, Thanks for sharing your experience! It's great to hear that your relationship with the dealership has been such a smooth and easy one over time. We’re especially glad Eric continues to make each visit straightforward and hassle-free for you. Building long-term trust and keeping things simple for our guests is exactly what we strive for! We truly appreciate your continued support and your kind feedback. Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi amdevizia, Thanks for sharing your experience! We’re thrilled to hear that Eric and Sean were able to turn what could have been a stressful emergency into a smooth and worry-free visit. It’s great that the issue was covered under warranty and that our team was able to get everything resolved quickly, even uncovering and addressing the unexpected problem. We appreciate your kind words and are glad we could make the process “easy breezy” for you! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi FRANKSTOY, Thanks for sharing your experience! We’re glad to hear your service was handled efficiently, professionally, and in a timely manner. Making sure every visit is smooth and effective is always our goal. Happy Driving, The Lester Glenn Subaru Team