Eric Shin | Page 2

Penn ToyotaPurchased a 2020 RAV4 Hybrid in June, and Penn Toyota Purchased a 2020 RAV4 Hybrid in June, and couldn’t be happier with the vehicle and the the entire staff I interacted with at the dealer Penn Toyota Purchased a 2020 RAV4 Hybrid in June, and couldn’t be happier with the vehicle and the the entire staff I interacted with at the dealership. Penn Toyota was recommended by a friend, and I would also highly recommend Penn to anyone who is looking for a stress free environment, and a very knowledgeable staff. I just recently had my first service appointment (5k miles) and decided to leave this review because of my overall positive experience with the dealership. Keep up the excellent work, and wishing the whole family at Penn Toyota continued success during these difficult times. Stay safe everyone. More

Helpful 1

Report | Print

Joni is the best Great service from my new "pen pal" Joni. She took me through every step of the sales process and made it painless. Now I get to enjoy my new Prius Great service from my new "pen pal" Joni. She took me through every step of the sales process and made it painless. Now I get to enjoy my new Prius More

Helpful 0

Report | Print

From when i first stepped into Penn Toyota, i was greeted and treated in a warm professional matter. I got personalized service from the owner himself, Chris Penn, sales manager, Eric Shin and sales assoc, C and treated in a warm professional matter. I got personalized service from the owner himself, Chris Penn, sales manager, Eric Shin and sales assoc, Chris Koli. I can be fairly "picky" and indecisive and all three did their best to help me w choosing the right trim model that best fit my needs. I changed and also added several things to my vehicle, which def added to the process. But, everyone was more than patient and professional, in dealing w me. Eric worked tirelessly in dealing w my multiple calls and issues. Chris Koli was amazing n helped immensely, starting w my test drives, his input and getting me switched over frim my old vehicle and into my new one. Last but not least, Sean Haghigi was was beyond thorough and helpful in the finance and warranty aspect of my purchase. I've been in quite a few diff Dealerships and Chris Penn has First Class Establishment in Penn Totyota. Thanks Guys!!! More

Helpful 1

Report | Print

Our 4th car purchased from Penn Our 3rd RAV4 and 2nd Hybrid. We have been very happy with the Sales and Service departments at Penn. Joni was very friendly and knowledgable about t Our 3rd RAV4 and 2nd Hybrid. We have been very happy with the Sales and Service departments at Penn. Joni was very friendly and knowledgable about the vehicles. More

Helpful 0

Report | Print

Poor Customer Servive I called yesterday to purchase the 2008 Toyota Camry Hybrid. My girlfriend need a car because she totaled hers. Now, this is a cash transaction, the I called yesterday to purchase the 2008 Toyota Camry Hybrid. My girlfriend need a car because she totaled hers. Now, this is a cash transaction, the car is only $9,699. After talking to the sales lady yesterday, she was to call me right back for the best price "no response". So, this morning I called and spoke to another sales lady, she took all the info and said, within 30 min she will email me purchase agreement "no response" , now some guy calls. I told him I want to purchase the car. I told him to check on a issue with the car for me. He said I will call you right back and I'm still waiting. I'm the General Manager for Sam's Club in Plattsburg NY. God forbid if i was to treat my customers this way, i would be out of business. I have a daughter that goes to college at NYU in Lower Manhattan so i'm very familiar with NY. I'm in the Carolinas on LOA of a personal family matter. The service of this dealership is terrible and I'm going to make sure everybody knows it. 2pm "STILL WAITING" !!!!!!!!!! I just receive a phone call back. I don't even want the car anymore. I was blown off 3 time, all i want to do was buy the car for my girlfriend. I will ensure to let all my members throughout the Northeast know about the horrible service I received at Penn Toyota ! Like Share More

Helpful 1

Report | Print

Good product. Good sales staff Sales associate and sales manager are very straight forward. Product sells itself. If you want a Toyota and live on the North Shore of Long Island be Sales associate and sales manager are very straight forward. Product sells itself. If you want a Toyota and live on the North Shore of Long Island be thankful they are the game in town. More

Helpful 0

Report | Print

Awesome sales experience and service! Penn Toyota's friendly sales staff provided quick and courteous service throughout our car purchase process. We conducted the majority of our pre-pur Penn Toyota's friendly sales staff provided quick and courteous service throughout our car purchase process. We conducted the majority of our pre-purchase process online and via telephone where Eric Shin answered all our questions and we got what we felt was a great deal. They prepped everything the day before the 1 January holiday for us to come in the next day and sign the paperwork. We drove up from Virginia to New York to pick up our SUV. The Penn Toyota's sales and financial staff, Joni Glantz and Sean Haghighi were waiting and ready for us to conduct a test drive and sign the remaining paperwork. The whole staff made our purchase a very enjoyable experience. More

Helpful 1

Report | Print

Purchase This is my second purchase from this dealership. Very fair and straightforward dealings. Andy couldn’t have been nicer to work with, and was very thor This is my second purchase from this dealership. Very fair and straightforward dealings. Andy couldn’t have been nicer to work with, and was very thorough on the delivery of my new vehicle. More

Helpful 0

Report | Print

Great Experience First time leasing a car from Penn Toyota and it was a great experience. I have been leasing cars for 25 years and this was by far the best experienc First time leasing a car from Penn Toyota and it was a great experience. I have been leasing cars for 25 years and this was by far the best experience i have had. I have dealt with 3 different BMW dealerships, Cadillac, Lexus and others and Penn Toyota was better than all. Their transparent and straight forward approach made the process smooth and easy. Extremely friendly dealership--by the end of two visits we knew 4-5 different sales people (they all pitched in), the manager and the finance person. Maybe its the family ownership (third generation), or their pay structure--from what i was told the sales people are paid on customer satisfaction vs commission. Not sure how true but it definitely felt like it. Due to crazy schedule we were not able to pick the car up until 8pm on a thurs night...though they close at 9pm there were 3 sales people, the finance person and the owner still there helping us at 10:15pm. Eric (mgr), Steve, Kevin, and Sean in finance were awesome. Great experience and would highly recommend this dealership....first time I have written a review about anything. More

Helpful 0

Report | Print

Great car buying experience! The staff at Penn Toyota made the whole car buying experience easy and worry free. I would recommend this dealership to anyone searching for a great c The staff at Penn Toyota made the whole car buying experience easy and worry free. I would recommend this dealership to anyone searching for a great car buying experience. More

Helpful 0

Report | Print