Eric Stevens

We were 1st in line at opening to drop off my car for its appt. After 6 hours of killing time around Scranton, we hadn't been updated. We returned to see that my car wasn't taken in to be worked on in those appt. After 6 hours of killing time around Scranton, we hadn't been updated. We returned to see that my car wasn't taken in to be worked on in those 6 hours! They said it was next, so we left to waste more time and then after a bit, returned and sat in the waiting room. Finally, at closing my car was done. 8 1/2 hours for an oil change, transmission service, and to adjust the sunroof was outrageous. They were also supposed to do one of the 2 recalls, but they ran out of time. The excuse was the sunroof had to be checked by a certain guy there because it is still under warranty. You're telling me they couldn't at least complete the oil change, transmission service, and recall in the first 6 hours and update us? Communication would have been nice. Worst experience I've ever had at Matt Burne Honda! More

by WRIGHT625 Verified Customer Verified Customer

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Got us in quickly. Pleased with service. Hopefully, we will have another great experience at our next service. Pleased with service. Hopefully, we will have another great experience at our next service. More

by SHERIDERIGGI Verified Customer Verified Customer

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great service friendly people great place to buy a car and have it serviced no long wait car and have it serviced no long wait More

by GHSINIBALDI Verified Customer Verified Customer

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The dealer staff in general treated well. I would recommend my friends to buy vehicles or use services here. I would recommend my friends to buy vehicles or use services here. More

by VINSIXIENG Verified Customer Verified Customer

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The dealer staff in general treated well. I would recommend my friends to buy vehicles or use services here. I would recommend my friends to buy vehicles or use services here. More

by VINSIXIENG Verified Customer Verified Customer

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Work on the car began at the scheduled time. I stayed in the waiting room and the car was ready in less than the anticipated time. I stayed in the waiting room and the car was ready in less than the anticipated time. More

by VWMARTONE Verified Customer Verified Customer

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Excellent service, great communication Great pricing, completed when expected Would recommend dealership to friends and family completed when expected Would recommend dealership to friends and family More

by KARL102577 Verified Customer Verified Customer

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Provided prompt, courteous service, and comfortable waiting area Price was very reasonable and staff very polite. waiting area Price was very reasonable and staff very polite. More

by MARYMOSKWA420 Verified Customer Verified Customer

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Kind courteous got me in and out in less time than they predicted waiting room even has table that you can sit at very nice environment. Location is great and I don’t have any more words to say to just a predicted waiting room even has table that you can sit at very nice environment. Location is great and I don’t have any more words to say to just a great place to go or I wouldn’t be going there. More

by GROSSDOROTHY Verified Customer Verified Customer

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Always a pleasure Always friendly and helpful Great. ..great great great great great great great great great ..great great great great great great great great great More

by Jim Fazio Verified Customer Verified Customer

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