Eric Weiss
Eric Weiss at Secor Volvo Cars

Eric Weiss | Page 16

Service & Parts Manager

Secor Volvo Cars

545 Broad St
New London, CT 06320

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4.9
406 Reviews

Dealership Experience

32 yrs, 3 mos

Industry Experience

50 yrs, 7 mos

4.9

406 Reviews

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406 Reviews of Eric Weiss

March 03, 2022

Dealership Rating
Employee Rating

misdiagnosed,never looked at what the customer complained of,,threw parts at it $5.500.00 later,,and after it all,,never acknowledged their error…,it was by far the worst experience from a DEALER I’ve ever More

by dmacleod8158
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Brian

Mar 04, 2022

Secor Volvo Cars responded

We are sorry to learn of your dissatisfaction with the diagnoses on your 2010 XC70.Some issues do compound and mask others. All repairs performed were required to restore the vehicles performance issues. In addition we did work with you on the expense and provided alternate transportation. Please feel free to contact me if you wish to discuss any issues in more detail. Thank you Eric Weiss Parts and Service Director Secor Volvo Cars 860-442-3232 x103

February 28, 2022

Dealership Rating
Employee Rating

Routine service on two Volvos - Great results - on time and within budget. It was very easy to get appointments two days in a row -saves driving back and forth. Very convenient. More

by Bill1936
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Keith Mattingly , Julie Mei

February 17, 2022

Dealership Rating
Employee Rating

I was Very happy with the service at Secor. They were very accommodating in scheduling my appointment for service. More

by dniejadlik
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

February 16, 2022

Dealership Rating
Employee Rating

Service mgr/personnel were very responsive to my requests on the phone and in person.. In & out with no issues. I was very satisfied. More

by rkfrink
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Keith Mattingly , Julie Mei

Feb 17, 2022

Secor Volvo Cars responded

Thank you for the great review! We hope to provide you a great experience every time you visit us too. ~The Secor Volvo Team

February 15, 2022

Dealership Rating
Employee Rating

Great dealership. gave me a loner while the service was completed on my XC-60. Excellent staff More

by jjoconnor1
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Stephen Plona , Julie Mei

Feb 17, 2022

Secor Volvo Cars responded

Thank you! ~The Secor Volvo Team

February 09, 2022

Dealership Rating
Employee Rating

Pleasant wait. Very professional, warm and friendly atmosphere while I waited. The time just flew by. More

by WGC55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Diane Gebhard

Feb 17, 2022

Secor Volvo Cars responded

Thank you for the great review! We are glad that we have created a great environment for our customers and strive to even improve, everyday. ~The Secor Volvo Team

February 08, 2022

Dealership Rating
Employee Rating

Service was excellent. The atmosphere in the waiting area was very poor due to a salewoman constantly taking personal calls on a very loud conference call. More

by bt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 08, 2022

Secor Volvo Cars responded

We will work with our teams to make sure that calls remain private and not at disturbing volumes. Thank you for the feedback! ~The Secor Team

February 02, 2022

Dealership Rating
Employee Rating

Sales department is fabulous! Service department is the reason I will never go back! Rude and disrespectful More

by ssnurk03
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Stephen Plona, Steve Matters, Keith Mattingly , Julie Mei

Feb 03, 2022

Secor Volvo Cars responded

I am very sorry to learn of your experience. Please feel free to call me so I can look into the situation you encountered. Thank you. Eric Weiss Parts and Service Director Secor Volvo Cars 860-442-3232 x 103

February 01, 2022

Dealership Rating
Employee Rating

All was good. Service contact was professional. Comfortable waiting area. Service was timely. Everyone was safe. More

by LINDAVID8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Keith Mattingly , Julie Mei

January 26, 2022

Dealership Rating
Employee Rating

The correction of the recall was completed in a very short time . The car was serviced and cleaned during the visit. Secor makes it easy for this two Volvo family. They have treated my 1996 850 with gr More

by SHEARD4243
Recommend Dealer
Yes
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