Eric Weiss
Eric Weiss at Secor Volvo Cars

Eric Weiss | Page 17

Service & Parts Manager

Secor Volvo Cars

545 Broad St
New London, CT 06320

Contact Me
4.9
410 Reviews

Dealership Experience

32 yrs, 5 mos

Industry Experience

50 yrs, 9 mos

4.9

410 Reviews

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410 Reviews of Eric Weiss

February 08, 2022

Dealership Rating
Employee Rating

Service was excellent. The atmosphere in the waiting area was very poor due to a salewoman constantly taking personal calls on a very loud conference call. More

by bt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 08, 2022

Secor Volvo Cars responded

We will work with our teams to make sure that calls remain private and not at disturbing volumes. Thank you for the feedback! ~The Secor Team

February 02, 2022

Dealership Rating
Employee Rating

Sales department is fabulous! Service department is the reason I will never go back! Rude and disrespectful More

by ssnurk03
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Stephen Plona, Steve Matters, Keith Mattingly , Julie Mei

Feb 03, 2022

Secor Volvo Cars responded

I am very sorry to learn of your experience. Please feel free to call me so I can look into the situation you encountered. Thank you. Eric Weiss Parts and Service Director Secor Volvo Cars 860-442-3232 x 103

February 01, 2022

Dealership Rating
Employee Rating

All was good. Service contact was professional. Comfortable waiting area. Service was timely. Everyone was safe. More

by LINDAVID8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Keith Mattingly , Julie Mei

January 26, 2022

Dealership Rating
Employee Rating

The correction of the recall was completed in a very short time . The car was serviced and cleaned during the visit. Secor makes it easy for this two Volvo family. They have treated my 1996 850 with gr More

by SHEARD4243
Recommend Dealer
Yes

January 26, 2022

Dealership Rating
Employee Rating

This dealership is fantastic. I purchased an S60 from Secor a couple of years ago and the dealership customer service is excellent. Their body shop and service department do a great job as well. More

by kekmouse
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Keith Mattingly , Laura Phillips

January 08, 2022

Dealership Rating
Employee Rating

Great service every time I take my XC90 in (over the last 4 years). We’ll continue to use secor in NL More

by SANDRALEEANNMCGUIRE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 20, 2022

Secor Volvo Cars responded

Thank you for being a loyal customer. We hope that we can continue to provide you great service on your Volvo XC90. ~The Secor Team

January 07, 2022

Dealership Rating
Employee Rating

I brought my 2011 Volvo in for the check engine light was on. I was charged $156 to hook up a scan tool and tell me the catalytic converter was bad. I asked "how did you determine this". They tell me the sca More

by Dave in Charlestown
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Keith Mattingly

Jan 07, 2022

Secor Volvo Cars responded

We are sorry to learn of your concern about the diagnostic work on your Volvo .As with most newer vehicles, exhaust probes are no longer used for many procedures with emission controls .Our specialized Volvo equipment does let us tell the difference between sensors and the converter. With the current supply issues many items have been on backorders with all types of products. Unfortunately we have no control over this. We do charge for diagnostic work but if you do have us complete repairs that cost would be deducted from the total. We would be happy to do this when the parts become available. In the meantime please feel free to contact me with more specifics so I could better answer your questions. Thank you, Eric Weiss Parts and Service Director Secor Volvo Cars 860-442-3232 x103

January 06, 2022

Dealership Rating
Employee Rating

Provided my wife with a loaner which really helped as I was out of the country. Great service. More

by GREGSYMONDS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Keith Mattingly , Julie Mei

Jan 20, 2022

Secor Volvo Cars responded

Thank you, Sir. We are glad that we were able to accommodate. ~The Secor Team

January 06, 2022

Dealership Rating
Employee Rating

Great Experience, nice environment. Friendly atmosphere and staff. In and out, dropped car off and picked up same day. More

by Anon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Keith Mattingly , Julie Mei

Jan 20, 2022

Secor Volvo Cars responded

Thank you! ~The Secor Team

December 28, 2021

Dealership Rating
Employee Rating

It is great to speak to the service manager to create a list of service requirements and then have all of them done completely to my satisfaction !! More

by STONEBEAM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Julie Mei

Dec 30, 2021

Secor Volvo Cars responded

Thank you! Eric Weiss certainly is a great manager and we are proud to have him on our team. Thank you again! ~The Secor Team

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