Eric Weiss | Page 40

Excellent service to repair my goof I goofed and put house cleaner in the washer fluid fill (in my defense, the bottles are identical). I was able to make an appointment online during a I goofed and put house cleaner in the washer fluid fill (in my defense, the bottles are identical). I was able to make an appointment online during a holiday weekend. Unlike experiences at a previous brand, the Volvo system works perfectly! They went as far as to pick me up, 35 min away, so that I could get my car back sooner. Services were performed quickly. Car was washed and vacuumed for me (a pleasant surprise). Service manger, sales manager and my salesman all stopped me to say hello and make sure I was happy. More

by JASON@BUDGETDRY.COM Verified Customer Verified Customer

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Very professional Due to the parts availability - In this case the Cat. Converter had to be brought in from Australia-. I was given a loaner for the duration which ulti Due to the parts availability - In this case the Cat. Converter had to be brought in from Australia-. I was given a loaner for the duration which ultimately was close to a month. Much appreciated!! More

by JFPERRIGO60 Verified Customer Verified Customer

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Thought I bought a CPO Vehicle Purchased a CPO vehicle just a few months back and brought it in for it's first oil change and brake fluid flush. Very surprised that a CPO vehicle w Purchased a CPO vehicle just a few months back and brought it in for it's first oil change and brake fluid flush. Very surprised that a CPO vehicle would need a brake flush as I drove the vehicle just under 10,000 miles. Was also told that the front brake pads would have to be replaced the next oil change (again that would be just under 20,000 miles driven). My driving is all highway, approximately 100 miles per day round trip, on and off the exits. I was also told that the battery cover in the engine compartment was missing. The price quoted for an engine air filter was $85 and $135 for a cabin air filter, absurd given the cost of the part and time it would take to change. Also, I am yet to see a copy of the checklist for the certification process and have asked several times. The Service Manager is very apologetic and willing to work with me, but I am thinking my last recourse is going to be to call Volvo direct to see what they may have on file. I have been driving BMW products for years and decided to change things up a bit this time around, looking / feeling like it was a mistake. BMW certification and service is far superior and the discussion on brake pads, brake flush and air filters would never have been a discussion point based on my past experiences. More

by CARL_F_RAMSDELL Verified Customer Verified Customer

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Did all I reguested in an excellent manner. Work was completed as requested, and in a timely manner. This is the usual case, and why I use Secor for any work my car needs. Work was completed as requested, and in a timely manner. This is the usual case, and why I use Secor for any work my car needs. More

by TEVANS2506 Verified Customer Verified Customer

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Great place Always attentive to my needs and understands a layman’s description of the problem. Can always get an appointment, with people who are pleasant on th Always attentive to my needs and understands a layman’s description of the problem. Can always get an appointment, with people who are pleasant on the phone. More

by WENDYLEHMANLASH@GMAIL.COM Verified Customer Verified Customer

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Best dealership around. I have been doing business with Secor Saab/Volvo since 1986. More specifically, with Steve Plona, during that time. I would not buy/lease with any one I have been doing business with Secor Saab/Volvo since 1986. More specifically, with Steve Plona, during that time. I would not buy/lease with any one else. Excellent customer service, excellent product, and a true dedication to customer satisfaction. More

by MF-MDG Verified Customer Verified Customer

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Great service. The entire service staff kept me apprised of the schedule and work done.. They were very courteous and polite. All my questions and concerns were addr The entire service staff kept me apprised of the schedule and work done.. They were very courteous and polite. All my questions and concerns were addressed with a professional and friendly manner. More

by BRUX1949 Verified Customer Verified Customer

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Excellant Service WE have always been very pleased with the service we have received at Secor Volvo. Diane is a great salesperson...extremely knowledgable about the ca WE have always been very pleased with the service we have received at Secor Volvo. Diane is a great salesperson...extremely knowledgable about the car and helpful in getting us quick service when needed. Eric recently went to bat for us with Volvo when we had an issue with the rear windshield wiper . More

by JDGALL Verified Customer Verified Customer

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Best Service Department I have been a Volvo customer for 8 years and have always experienced great service from Secor Volvo. They are extremely responsive and courteous. They I have been a Volvo customer for 8 years and have always experienced great service from Secor Volvo. They are extremely responsive and courteous. They do whatever necessary to make the experience efficient and convenient. They have resolved my issues in a timely manner and always return my car looking better than when I dropped it. More

by STEPHANIE.K.HALL Verified Customer Verified Customer

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Oil Change and tire check First time in with my used 2008 XC90...needed an oil change and tire rotation. Had a problem with the tire system sensor and determined that two of t First time in with my used 2008 XC90...needed an oil change and tire rotation. Had a problem with the tire system sensor and determined that two of the four were not working. I made the determination to not change the sensors till I was in the market for new tires. I liked not feeling pressure to "have to do" a repair if its not something that has to be done right away. The staff was polite, quick and efficient. I hope to some day purchase a newer model XC90. Also my rotation was not needed so we will push that till the next time we are in. More

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