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Eric Weiss
Eric Weiss at Secor Volvo Cars
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Eric Weiss | Page 5

Service & Parts Manager

Secor Volvo Cars

545 Broad St
New London, CT 06320

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4.9
349 Reviews

Dealership Experience

30 yrs, 2 mos

Industry Experience

48 yrs, 6 mos

4.9

349 Reviews

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349 Reviews of Eric Weiss

September 29, 2023

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Employee Rating

The service department is excellent and efficient. Julie is always very knowledgeable and helpful getting my Saab serviced. More

by PATRICIAJ25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Julie Mei, Laura Phillips

Helpful
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Sep 29, 2023

Secor Volvo Cars responded

Hey Patricia, we're glad to know you had a great experience with Julie and our service team at Secor Volvo Cars. We appreciate your kind feedback and hope to see you next time. Safe travels!

September 16, 2023

Dealership Rating
Employee Rating

Extremely friendly and thorough. They get things done in a timely manner. I would highly recommend them over other Volvo dealers in Connecticut. More

by Ginamariewygo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Julie Mei

Helpful
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Sep 21, 2023

Secor Volvo Cars responded

Thank you for the 5-star rating! We appreciate your recommendation and are glad to know you had a positive experience at Secor Volvo Cars. We'll see you next time! Safe travels!

September 12, 2023

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Employee Rating

They took care of my mechanical overheat issue quickly and efficiently. Thank you Secor, New London, CT. More

by eaberbach
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Julie Mei

Helpful
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Sep 13, 2023

Secor Volvo Cars responded

We're glad to know our team at Secor Volvo Cars were able to resolve your vehicle's overheating issue quickly and efficiently. Thanks for trusting us with your vehicle needs! We'll see you next time. Safe travels!

August 21, 2023

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Employee Rating

we have purchased and serviced here for 11 years- never a bad experience- highly recommend More

by brady
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Julie Mei, Steve Matters , Keith Mattingly

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Aug 22, 2023

Secor Volvo Cars responded

Hey Brady, thank you for your loyalty and trusting Secor Volvo Cars for vehicle purchase and service needs! We appreciate your kind recommendation and look forward to assisting you again in the future. Have a great ride!

August 19, 2023

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Employee Rating

I’ve been a customer for 13 years now and even though I shop around I’m always back here for my new lease or purchase, honest service department and friendly staff. They are always improving this place wit More

by Reani
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Stephen Plona, Julie Mei, Laura Phillips

Helpful
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Aug 21, 2023

Secor Volvo Cars responded

Reani, it's great to know you've been with us for 13 years at Secor Volvo Cars! We appreciate your loyalty and we're glad our team has consistently provided honest care. Here's to many more years together! Thank you!

August 08, 2023

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Employee Rating

Excellent service car was taken in right away and finished ahead of time and fixed right. More

by umakeithappen.js
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Keith Mattingly

Helpful
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Aug 09, 2023

Secor Volvo Cars responded

Thank you for the 5-star rating! We're pleased that our team provided you with top-notch service during your visit. We'll see you next time at Secor Volvo Cars. Have a great ride!

July 03, 2023

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Employee Rating

After assurances and $1600, the issue I brought it in for is still not fixed. More

by gvezina
Service Price Transparency
Recommend Dealer
No

Other Employees Tagged: Julie Mei

Helpful
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Jul 03, 2023

Secor Volvo Cars responded

Thank you for your comments. We understand how frustrating an intermittent condition, on an older car, can be especially when other shops are involved. The work we performed was based on previous repairs and next possible steps. On your last visit we had multiple drivers road test the vehicle and could not duplicate the condition. We have left the door open for additional inspections if the condition can be duplicated. Please feel free to contact me directly with any questions, Eric Weiss Parts and Service Director Secor Volvo Cars 860-442-3232 x103

Jul 03, 2023

gvezina responded

I have only myself to blame I suppose for having faith in humanity. After going to several local independent shops and spending thousands with the assurance that it was fixed, and it wasn’t, I decided that the best (albeit expensive) most experienced, people for the job might be the people who made the car. I was wrong. Like everywhere else, I got a big bill, parts replaced and the issue unresolved.

June 10, 2023

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Employee Rating

Excellent service, pulled up and everything went smoothly. Waiting was a breeze with plenty of snacks, tv,and wifi. Very nice experience! More

by katseyes0072000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Julie Mei, Keith Mattingly

Helpful
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Jun 13, 2023

Secor Volvo Cars responded

Thank you for sharing your experience! We appreciate you visiting us here at Secor Volvo Cars and hope we have the opportunity to serve you again in the future!

May 29, 2023

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Employee Rating

Excellent staff and service. Accommodating and very professional. Took time to work and resolve an issue with very short notice into their busy schedule and washed the car. Super More

by Josie Navin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Julie Mei, Keith Mattingly

Helpful
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Jun 01, 2023

Secor Volvo Cars responded

Hi Josie, We appreciate you leaving our team such kind feedback! It warms our hearts to know you found us accommodating and professional, and we're happy to have you in the Secor Volvo Cars family! We hope you continue to use our service center and look forward to seeing you again! Thank you!

May 28, 2023

Dealership Rating
Employee Rating

Expert courteous service as always. No need to even consider going anywhere else. Service and body shop personnel are awesome More

by Tlp0613
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Laura Phillips

Helpful
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May 31, 2023

Secor Volvo Cars responded

Thank you for your confidence in the Secor Volvo Cars team! We're grateful for your support and look forward to serving you again next time!

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