Eric Weiss | Page 4

Both sale and service have been beyond my expectations. Go way above in regards to customer service Go way above in regards to customer service More

by Kelly Verified Customer Verified Customer

Print

When I first purchased my Volvo the remote start wasn’t working on the app. The dealership, specifically my salesman Anthony, spent countless hours figuring out to fix it. I was provided a loaner for a few working on the app. The dealership, specifically my salesman Anthony, spent countless hours figuring out to fix it. I was provided a loaner for a few days as well. They went above and beyond to make sure my experience was a great one. I am very happy with my Volvo and the experience. More

by juliehill6871 Verified Customer Verified Customer

Print

Keith is the man! Great service as always. Really helpful and user friendly. Thank you very much. Great service as always. Really helpful and user friendly. Thank you very much. More

by HOEVEL.DANIEL Verified Customer Verified Customer

Print

These guys are the best! Everyone says don’t bring your car to the dealership for service. I say they are wrong. Thank you Eric Weiss, and team. Everyone says don’t bring your car to the dealership for service. I say they are wrong. Thank you Eric Weiss, and team. More

by reanispence Verified Customer Verified Customer

Print

They are always excellent with their service , polite and give me a complete review of what is needed give me a complete review of what is needed More

by ROFO18 Verified Customer Verified Customer

Print

Julie was amazing to deal with, she was friendly and responsive and helped me understand features of the car I had not understood, taking her time to go over them with me as I sat in the drivers seat an responsive and helped me understand features of the car I had not understood, taking her time to go over them with me as I sat in the drivers seat and her in the passenger seat. I truly appreciate how kind she was to give me that time. Volvo is the best and there is no better place than Secor! Service department leads them to the TOP! More

by SUSANLPARODI Verified Customer Verified Customer

Print

Always a pleasure to work with Keith regarding any service on my Volvo Xc90. He is always friendly, professional and helpful. It really makes a difference to have this level of competence in a deale service on my Volvo Xc90. He is always friendly, professional and helpful. It really makes a difference to have this level of competence in a dealership. Thank you, Keith. More

by AMKENNEDY77 Verified Customer Verified Customer

Print

This is our fourth Volvo from Secor’s in New London. I wouldn’t buy from any other dealership. They are responsive, professional and friendly. I wouldn’t buy from any other dealership. They are responsive, professional and friendly. More

by aprilmichas Verified Customer Verified Customer

Print

Excellent service and care. You can see that they treat your vehicle with the same attention and respect as if it were their own family's. You can see that they treat your vehicle with the same attention and respect as if it were their own family's. More

by dlbinkley Verified Customer Verified Customer

Print

The sales staff is fantastic & provide an excellent hospitality experience start to finish & even post sale. The service Dept on the other hand is something that even interfacing with them gives me anx hospitality experience start to finish & even post sale. The service Dept on the other hand is something that even interfacing with them gives me anxiety. Between the lack of kindness from almost every staff member consistently in every interaction, & the lack of knowledge it all leads to a really unpleasant experience. I finally reached a point where I expressed these frustrations to the service manager Eric & rather than provide any help, mitigation, or even basic empathy he instead is trying to have me banned from having a relatively new vehicle I purchased from Secor serviced at all. When questioned why he cites the fact I used a swear word in frustration that was not directed at anyone. After being talked into purchasing an extended warranty at the initial sale of the vehicle it feels like borderline extortion. Even the owner Charlie when approached wasn't able to get his service manager to simply sit down and discuss it like adults. Truly disappointed after purchasing 2 vehicles from Secor in the past year. More

by znd121 Verified Customer Verified Customer

Print