Eric Yngve | Page 2

Boch is a big volume dealer, customer service not their strong suit. We went in looking for a specific make/model/year/mileage CPO. We had pre-approved financing from USAA at 2.79%, our credit is very goo strong suit. We went in looking for a specific make/model/year/mileage CPO. We had pre-approved financing from USAA at 2.79%, our credit is very good. They literally sold 2 cars we were interested in while we were there, that’s OK, it’s a crazy market right now. BUT when we sat down to talk about a car we had some interest in they came back with the old fashioned “let me check with my manager” routine. Ok fine, this is 2021 we can skip this step but whatever. The kicker was the 7.5% interest rate….ummmm NOPE. I had not revealed my USAA option yet but when I pushed back on the rate the sales person told me they do not accept outside financing. (this is common with dealerships in MA that discount the car and make way more on forcing you to use their marked up rate. That 7.5% was likely around 4 or less but they get the whole difference between the big rate and the sell rate (google it to understand). When I said no thanks, we will use USAA the sales manager put on his dog and pony show about how he doesn’t accept outside financing and that’s how they can sell cars so cheaply. Your not selling cars cheaply if I am paying an extra 4% over 60 months! But they count on you not knowing that and them getting the thousands and thousands of dollars in extra interest the bank will kick back to them. The cars price WILL be higher if you pay cash or finance outside. The finance manager said he would consider USAA because of the military affiliation but it doesn’t interest me to do business with them. We walked away, no sweat off our back. If your not a person with great credit or you don’t mind paying way more in the long run, they have good inventory. If you don’t want to be forced into a significantly higher interest rate, find another dealer. More

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The sales representative Michael Kim that helped me was wonderful. Michael was not pushy and wanted to learn more about my interest in the car, and was pressure free even through the test drive. All of wonderful. Michael was not pushy and wanted to learn more about my interest in the car, and was pressure free even through the test drive. All of that changed when his his manager Eric Yngve came downstairs. Buyers beware...I came to this dealership preapproved through a nationally recognized bank, and after a 3 minute speech on how "admirable" it was that I did my "phone research" about the car I wanted, told me that due to covid he has now changed his policy and customers must purchase a car by paying in full that very day. He said that if I were to finance through him there was some wiggle room, but ultimately he did not want to wait the processing days for banks to submit the check. This makes no sense because even financing through his bank he would STILL have to wait for a check. If you want to be talked to condescendingly make sure you ask for Eric. Shame there was no room for negotiations because I was prepared to get the car! More

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These guys made the entire car buying process a breeze! This is my second truck in a row from here and I couldn’t be happier with the entire crew. From the second I walked in the front door, I was well tak This is my second truck in a row from here and I couldn’t be happier with the entire crew. From the second I walked in the front door, I was well taken care of and treated fairly throughout my visit. I can’t recommend them enough for anyone looking for a vehicle, that wants a smooth and seamless process. More

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I will never do business with Boch again. Miss communications. False Promises. Didn’t even go over the car when I picked it up. Except everything is in the glove compartment and the key informati communications. False Promises. Didn’t even go over the car when I picked it up. Except everything is in the glove compartment and the key information. Had to go to the dealership 6 times during a pandemic and we all have to limit exposures??!I saw someone actually in my car after I bought it who was looking to buy a car. It should have been locked with a sold sign on it. I wanted out of the deal due to some of theses concerns and after a week Waiting for my car they wouldn’t let me as they register it when I didn’t want it. The General Manager is aware of this and only offered me a free detail. And I didn’t even get that. I bought my last 2 cars here previously. I’m done with this Dealership and will not recommend this dealership to anyone . This is suppose to be a happy time buying a new car. It all starts from the top. More

by Disappointed Verified Customer Verified Customer

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Very impressed!!! Everyone very friendly and welcoming. LOVED Sonny!!! He was wonderful to work with! Would highly recommend Boch Toyota! Loving our 4Runner, great dealership! LOVED Sonny!!! He was wonderful to work with! Would highly recommend Boch Toyota! Loving our 4Runner, great dealership! More

by CEMUNCHBACH Verified Customer Verified Customer

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Overall the personnel were friendly and professional. There were a few discrepancies in the sales agreement that we had first settled on but they were corrected before the signing took place. Good exp There were a few discrepancies in the sales agreement that we had first settled on but they were corrected before the signing took place. Good experience. Thank you. More

by JVBAKERJR57 Verified Customer Verified Customer

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I love Toyota so much and the service is the best always I got the HIGHLANDER one I think is the best car to buy always I got the HIGHLANDER one I think is the best car to buy More

by emmanueldoresca Verified Customer Verified Customer

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Bought several cars here , Boch has lost it..... this experience was absolutely the worst car dealership circus i have ever had. I will not be doing business anymore with Boch sales or service , I gave a experience was absolutely the worst car dealership circus i have ever had. I will not be doing business anymore with Boch sales or service , I gave ample opportunity for Boch staff to explain the multiple screw ups around this sale ; nobody would step up so you lost a loyal ; tegular customer. Update 7.8.20 After a month of waiting the floor mats that went missing from the car were replaced . More

by SEAN32681 Verified Customer Verified Customer

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Great truck buying experience. I was in the market for a used Tacoma and Boch had a great inventory selection, the sales understood the product and ensured that I was happy. used Tacoma and Boch had a great inventory selection, the sales understood the product and ensured that I was happy. More

by Josephhir Verified Customer Verified Customer

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We needed a new minivan and these guys helped me out during the plague. The pricing was good, the sales tactics were minimal and the interactions were all pleasant. during the plague. The pricing was good, the sales tactics were minimal and the interactions were all pleasant. More

by IAN.CALLAHAN Verified Customer Verified Customer

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