Erica Hughes
Erica Hughes at Ken Ganley Kia Mentor

Erica Hughes | Page 10

Service Advisor

Ken Ganley Kia Mentor

9090 Mentor Avenue
Mentor, OH 44060

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4.7
137 Reviews
4.7

137 Reviews

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137 Reviews of Erica Hughes

October 07, 2023

Dealership Rating
Employee Rating

I was impressed by the efficiency despite the large number of customers. Erica, service assistant, was especially helpful. Explaining exactly what was happening with my car and keeping me informed as t More

by margiemayne3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 09, 2023

Ken Ganley Kia Mentor responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ken Ganley Kia Mentor! We look forward to your next visit! Take care!

August 27, 2023

Dealership Rating
Employee Rating

Loved my experience ! They were so welcoming ! And I felt very comfortable with them too More

by Tatashka22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nate Ferris, Michael Lindner, Brian Snowden , Chelsey Padula, Zach Piotrowski, Michael Ross

Aug 31, 2023

Ken Ganley Kia Mentor responded

Hi, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!

August 24, 2023

Dealership Rating
Employee Rating

Amazing, excellent, outstanding are only some of the superlatives I would use when describing this service team ! Great job! More

by nferris7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nate Ferris, Michael Lindner, Brian Snowden , Zach Piotrowski

Aug 28, 2023

Ken Ganley Kia Mentor responded

Hi, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

August 24, 2023

Dealership Rating
Employee Rating

Very good experience the host was very gracious and professional. Would totally recommend them to anyone More

by dijonkinney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nate Ferris, Michael Lindner, Brian Snowden , Chelsey Padula, Zach Piotrowski, Michael Ross

Aug 29, 2023

Ken Ganley Kia Mentor responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ken Ganley Kia Mentor! Thanks again for the recommendation, and have an amazing day!

August 14, 2023

Dealership Rating
Employee Rating

The employees at this dealership were friendly and helpful. My appointment was to have the software update, but when I got there, I was informed that my car was recalled for a computer update also. More

by tootie228y
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Aug 14, 2023

tootie228y responded

The only thing is that my hood was not closed completely. When my daughter-in-law was on the freeway, she noticed the hood moving and had to pull over on the freeway to close it.

August 14, 2023

Dealership Rating
Employee Rating

Very polite and very friendly. Terry in garage did a great job on my oil change More

by rubyslippers1951
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Eugene Gritsenko, Sean Carlson , Mike Connors

Aug 17, 2023

Ken Ganley Kia Mentor responded

Hi, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Kia Mentor. If you have any further questions, please give us a call. We're always happy to help!

August 14, 2023

Dealership Rating
Employee Rating

We’ve done business at this Kia dealership for years, including two car purchases, one car sale, and multiple service trips. Your service department is run like a well oiled machine in large part due to More

by 4lily
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 17, 2023

Ken Ganley Kia Mentor responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ken Ganley Kia Mentor! If you have any further questions, please give us a call. We're always happy to help!

August 04, 2023

Dealership Rating
Employee Rating

Excellent service, caring staff, efficient management of operations. I am impressed with the overall approach to the service department. More

by maureen11970
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nate Ferris, Michael Lindner, Brian Snowden , Chelsey Padula, Zach Piotrowski, Michael Ross

Aug 06, 2023

Ken Ganley Kia Mentor responded

Thank you so much for your 5 star reveiw. We are happy we could meet your expectations. We look forward to assisting you in the future. Dee Shirkey Customer Relations Manager

August 03, 2023

Dealership Rating
Employee Rating

The young lady Erica that checks you in is Marvelous. She is friendly and she makes it her business to get to know the customers coming in to get their cars serviced. More

by Tracy Johnson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 08, 2023

Ken Ganley Kia Mentor responded

Hi Tracy, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Kia Mentor. If you have any further questions, please give us a call. We're always happy to help!

Aug 08, 2023

Tracy Johnson responded

The sales staff should be more friendly and greet customers as they are walking by. If a sales person wants me to buy a car from them i expect more acknowledgement from them.

July 29, 2023

Dealership Rating
Employee Rating

I am always extremely pleased with the service at Ganley Kia. They have always fit me in when I need them. The service team is excellent. More

by suzanne.continenza
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nate Ferris , Kyle, Mick, Rebecca

Jul 31, 2023

Ken Ganley Kia Mentor responded

Hi! We're so happy we were able to help you out! If you have any further questions, please give us a call. We're always happy to help!

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