Erica Hughes
Erica Hughes at Ken Ganley Kia Mentor

Erica Hughes | Page 9

Service Advisor

Ken Ganley Kia Mentor

9090 Mentor Avenue
Mentor, OH 44060

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4.7
137 Reviews
4.7

137 Reviews

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137 Reviews of Erica Hughes

November 15, 2023

Dealership Rating
Employee Rating

They got me in quickly. Very friendly and responsive. Was out In about 45 minutes. Rebecca got all the paperwork ready and washed my car. Exceptional customer service. Will More

by jwagenlander
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rebecca Banks, Zach Piotrowski

Nov 15, 2023

Ken Ganley Kia Mentor responded

Hi, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Kia Mentor. We hope you have a great day!

November 15, 2023

Dealership Rating
Employee Rating

Very helpful gave me a rental to drive until the the recall on my car was fixed would definitely recommend!! More

by luvbrittany
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nate Ferris, Michael Lindner, Brian Snowden, Kyle Eddy , Rebecca Banks, Chelsey Padula, Zach Piotrowski, Michael Ross

Nov 15, 2023

Ken Ganley Kia Mentor responded

Hi, we are very happy to have provided you with such a positive experience! Thanks for the recommendation, and have an amazing day!

November 14, 2023

Dealership Rating
Employee Rating

Great Service Advisors. Erica was super and did everything she said she was going to do. Extremely helpful. More

by kennys122
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 15, 2023

Ken Ganley Kia Mentor responded

Hi, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Kia Mentor. We hope you have a great day!

November 11, 2023

Dealership Rating
Employee Rating

The staff is very friendly and very conscientious of the value of your time. Very helpful More

by Chris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 12, 2023

Ken Ganley Kia Mentor responded

Hi Chris, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!

November 02, 2023

Dealership Rating
Employee Rating

Service and advisor were good. Ken Ganley Kia now charges a 3% surcharge when paying with credit card. Greedy. At the price of repairs this just reinforces my position of not buyin More

by Screenname
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Michael Lindner

Nov 04, 2023

Ken Ganley Kia Mentor responded

Thank you for your review. We are happy to hear that your service experience with us met your expectations. Thank you for being the best part of Ken Ganley Kia Mentor! Dee Shirkey Customer Relations Manager

November 01, 2023

Dealership Rating
Employee Rating

Transparent, forthright, honest, and helpful. Needed my trunk latch fixed. They pointed out that it was the subject of a recall. More

by bockner50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nate Ferris, Michael Lindner, Brian Snowden , Chelsey Padula, Zach Piotrowski, Michael Ross

Nov 03, 2023

Ken Ganley Kia Mentor responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 23, 2023

Dealership Rating
Employee Rating

Great service from everyone! !! Sales,Managers,Service department.This is our second Kia and we love it. More

by Brenda
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jeff Loschert, Nicholas Villella , Dylan Gridley, Simon Perera

Oct 25, 2023

Ken Ganley Kia Mentor responded

Hi Brenda, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

October 15, 2023

Dealership Rating
Employee Rating

Service cares about you vehicle and wallet too. They didn't try to oversell me on services it thought I needed but could wait until next time. More

by snowman44077
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michael Arnoff, Hank Lamson, Nate Ferris, Michael Lindner, Brian Snowden , Jason Baker, Michael Campola, Zach Piotrowski, Michael Ross

Oct 17, 2023

Ken Ganley Kia Mentor responded

Hi, we are very happy to have provided you with such a positive experience! Your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 09, 2023

Dealership Rating
Employee Rating

Always helpful and a great experience. The staff is attentive and make sure any questions and/or concerns I may have are taken care of before I leave. More

by davisd777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nate Ferris , Chelsey Padula, Rebecca Banks

Oct 11, 2023

Ken Ganley Kia Mentor responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ken Ganley Kia Mentor! We look forward to your next visit! Take care!

October 09, 2023

Dealership Rating
Employee Rating

Service rep was awesome even though she was very busy and was very understanding even.though I pulled into the wrong lane. More

by susanbrill5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 11, 2023

Ken Ganley Kia Mentor responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

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