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Start your review of Erica Moreno.
Erica Moreno
Erica  Moreno at Hiley Mazda of Arlington
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Erica Moreno

HR Director

Hiley Mazda of Arlington

1400 Tech Centre Parkway
Arlington, TX 76014

1 Review of Erica Moreno

June 12, 2019

Dealership Rating
Employee Rating

"Very Dishonest "

- Gleiva

These people are very Dishonest. Last Saturday I went to the service shop for maintenance on my Mazda 6 2016 for which I own $18,000 to the bank and I have $413 monthly payments. These people were follow me pressuring me to sign a new purchase for a Mazda 6, 2019, saying that I will have the same monthly payments of $420 (which was a lie). They pressured me so much that they gave me the car to drive it home to show it to my wife. My wife and I compared our Mazda with this new one and realized there was no need for exchange our car, and that the promised monthly payment of $420 for the 2019 was fake. I went back to the dealer to returned the car and pick up mine from the mechanic, but the manager and sales person were insisting me to buy other cars. I went home and they were calling me to come back to test drive other cars, that they have other good deals for me. I went back around 7 pm, it was almost closing time. They insisted me to buy other cars for which I didn't agree on the price, so they kept insist showing me other cars making me confused on what I was signing for. But always telling me that the price will be around $420. At the end I got home with a new debt that I didn't want for a car that I don’t like, and I didn’t need for a monthly payment that was much more ($520). After I signed the contract and stop having that pressure over me to buy, I realized that it was a big mistake. I even told the finance personal that I was not happy with the purchase. I called the manager several times without response. They never stop the process of the purchase, they submitted the financing to the bank knowing that I didn’t WANT the car; they tell me they will call me to see how they can help me, but they never did so. I tried to return the car on Monday and I kept calling the same people that were calling me several times before signing the purchase, but they never answer or called me back this time. Of course, they got my money!!!! They don’t need nothing else from me after signing for whatever they sold me. I took Uber’s to work to not use the car, and my wife took it back to the dealer on Tuesday because we don’t like the car and the price. They even added and extended warranty on a new car which we don’t need! I expected some responsibility from the manager to help me returning this car, but everybody there are liars and very dishonest.

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