Erica Wells | Page 2

MINI of St Louis responded

Thank you for the wonderful review! We’re so glad to hear our service and sales teams made the drive worthwhile. We truly appreciate your trust and support, and we look forward to continuing to care for both you and your MINI in the future!

MINI of St Louis responded

Thank you so much for your kind words and for being part of the MINI of St. Louis family for the past 9 years! We truly appreciate your continued trust and loyalty. We look forward to seeing you again soon and continuing to provide the friendly and helpful experience you’ve come to expect from us!

MINI of St Louis responded

We’re sorry to hear you were dissatisfied with your recent experience. We understand delays can be frustrating, and we did communicate throughout the process while working to provide the safest and most appropriate repair option for your MINI. The tire requested for your vehicle was a matching OEM MINI-approved tire with the correct specifications and speed rating recommended by the manufacturer. While another shop may have been able to source a non-OEM alternative more quickly, we follow MINI guidelines to ensure the proper tires and parts are installed for the safety, handling, and performance of the vehicle. We also offered an alternative OEM-approved tire option that was available sooner, but you made the decision to wait for the matching tire. Unfortunately, our supplier experienced an unexpected delay in delivering the tire, which was outside of our control. During that time, we provided a complimentary loaner vehicle and our service advisor remained in communication throughout the process, including multiple apologies for the inconvenience caused by the delay. Regarding the concern at pickup, our team addressed the issue immediately and resolved it within minutes. We always strive to provide professional, transparent, and courteous service. For any questions or concerns please reach out to Scott Thompson at 314-644-6464.

MINI of St Louis responded

Thank you so much for this amazing review! Hearing that this was the best car-buying experience you’ve ever had truly means the world to our team. We’re so glad you feel welcomed, supported, and cared for every time you visit, and we love making sure your son gets some special snacks too! We truly appreciate your trust in MINI of St. Louis and look forward to helping you whenever you’re ready for your next MINI!

MINI of St Louis responded

Thank you for the great feedback! We’re so glad to hear you appreciated the transparency and communication throughout your service experience. Keeping our customers informed every step of the way and verifying repairs before proceeding is an important part of the trust we strive to build. We’re also happy to hear the inspection videos were helpful! Thank you for choosing MINI of St. Louis, and we look forward to assisting you again in the future.

MINI of St Louis responded

Thank you for the wonderful review! We’re so happy to hear Erica provided such helpful service and made your experience a positive one. We sincerely appreciate your continued support and are thrilled to know you consistently receive excellent customer service from our team. Thank you for choosing MINI of St. Louis!

MINI of St Louis responded

Thank you so much for your loyalty and trust over the past 20+ years! Hearing that you wouldn’t trust your MINI with anyone else truly means the world to our team. We take great pride in providing honest, dependable service and building lasting relationships with our customers. Thank you again for your continued support and for being such an important part of the MINI of St. Louis family!

MINI of St Louis responded

Thank you so much for your kind words and for trusting us to take care of Mini Pearl! We’re especially glad we could provide a safe and comfortable place for you to stay during yesterday’s severe weather and tornado warnings. We truly appreciate your continued support and your 5-star feedback. We look forward to seeing you and Mini Pearl again soon!

MINI of St Louis responded

Thanks Hilary. We're thrilled that you were satisfied with our services. Your feedback is appreciated, and we hope to be of help again in the future!

MINI of St Louis responded

Thank you for the review! We strive to be as prompt and accommodating as possible. We are truly passionate for creating the best possible experience here at MIni! We look forward to working with you again!